Ticket Operations Associate Jobs in Kentucky (NOW HIRING)

MAJOR DUTIES AND RESPONSIBILITIES:

• Perform, adhere to, and implement all Herschend Enterprises’ Core Values and Newport Aquarium Guest Experience Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient food and beverage operation.
• Always maintain a positive attitude and appearance.
• Approach guests in a friendly manner to help and provide information regarding Newport Aquarium.
• Arrive on time and ready to work all scheduled shifts.
• Always keep safety as a number one priority while working at Newport Aquarium.
• Understand policies and procedures relating to the overall functions of the Food and Beverage department.
• Work with other team members/departments of Newport Aquarium to ensure effective communication is always implemented
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions to properly notify and inform guests.
• Must be self-motivated to work independently, as well as disciplined and reliable.
• Always maintain appropriate guest and team member relations, ensuring guest and team satisfaction.
• Demonstrates strong guest service and interpersonal skills.
• Set up stations and collect all necessary supplies to prepare menus for guest service operations.
• Daily ensure that:
• All hosts are fully knowledgeable on location and the functions of their position; if not, inform the Food and Beverage Manager immediately.
• Prepare a variety of foods including meat, seafood, poultry, vegetable and cold food items, and hygienic kitchen and café upkeep.
• Participate in the basic functions of the Food and Beverage department including guest transactions, preparing food, and cleaning the lobby/café.
• Cover, date and correctly store all food prep items. Taking accurate inventory and ensuring food waste is properly documented. Notify Food and Beverage Management Team in advance of inventory shortages.
• Use food preparation tools and kitchen equipment in accordance with manufacturer’s instructions.
• Always maintain an organized and sanitized work area.
• Constantly use safe and hygienic food handling practice.
• Opening and closing procedures are appropriately implemented for all kitchen stations.
• Perform other related duties or projects as assigned by the Food and Beverage Management Team.
• This is primarily a day shift position.

QUALIFICATIONS:

• Must be 18 yeas old or older
• Previous Food and Beverage experience preferred.
• Must be available to work weekends, holidays and evenings.
• Must know and follow sanitary food handling procedures.
• Friendly, outgoing and proactive approach to all aspects of position.
• Ability to learn all facets of the Food and Beverage operations.
• Ability to work effectively with all members of the team and always maintain a proper attitude.
• Must have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL AND MEDICAL REQUIREMENTS:

• Successful completion of pre-employment background check.
• Ability to remain on your feet for long periods, climb stairs, bend and stoop.
• Physical strength, including the ability to lift 25 pounds.
• Note: Position will involve exposure to nut allergens, inclement weather, dust, potentially dangerous and unpredictable animal species, and potentially dangerous machinery, restraint devices and toxic chemicals and/or drugs. Occasional use of protective clothing or equipment is required e.g. goggles, mask, gloves, and gowns.

WHAT YOU’LL GET:

• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development

You can expect to work on projects that have never been done after – ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start…and through to the end. You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.