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Senior Ticket Operations Jobs in Kentucky (NOW HIRING)

Stanford University

$154 - $180/hr

... Ticket & Operations, and Fan Experience teams. This is a unique and exciting opportunity to make a meaningful contribution to the continued success of Stanford Athletics. This role includes a mix of ...

New

Capitol Broadcasting Company

$65 - $95/hr

Baseball Senior Account Executive Regular Full Time Management Durham, NC, US 25 days ago ... operations, and production teams to ensure seamless execution of sponsorship elements and ticket ...

New

Arizona State University

$180 - $240/hr

Senior Director, Technology Operations & Service ExcellenceSkip to main content#Senior Director ... Establish a roadmap for enterprise service management (ESM), including knowledge management, ticket ...

New

Synthesia Limited

$150 - $190/hr

... decay, ticket volume, time-to-value, save rate) that make the forecast defensible before the ... Lead, develop, and coach a small team of experienced senior operators; manage across US and ...

New

Engageware

$150 - $230/hr

Serve as the senior leader for Customer Operations strategy across Customer Success, Support ... Lead the design of scalable workflows for customer-impact prioritization, ticket linkage ...

New

StubHub, Inc.

$170 - $210/hr

From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to ... This is a highly visible role that sits at the intersection of finance, strategy, and operations.

New

Pegasystems

$102 - $153/hr

Senior Cloud Operations Engineer, Deployments As a member of Cloud Operations, you will be a key ... Monitor the teams ticket queue and work with team to distribute tickets in timely manner

Ibotta, Inc.

$128 - $153/hr

Ibotta is seeking a Senior Product Manager to join our Revenue Operations team to help build the ... Run the weekly operating rhythm: ticket intake and assignment, board review, stakeholder triage of ...

Traka (Assa Abloy)

$70 - $110/hr

Participating in troubleshooting and supporting senior engineers during root‐cause analysis ... Experience participating in incident response workflows or ticket-based troubleshooting.* Bachelor ...

Deutsch Family

$90 - $130/hr

... ticket resolution, and routine website enhancements directly within the platforms, helping improve ... This role is remote and will report to the Senior Director, IT Marketing + Digital. These ...

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Senior Ticket Operations information

What is the difference between Senior Ticket Operations vs Ticketing Coordinator?

AspectSenior Ticket OperationsTicketing Coordinator
CredentialsExperience in ticketing systems, industry certifications often preferredSimilar experience, often entry to mid-level certifications
Work EnvironmentOversees ticketing processes, manages teams, strategic planningHandles ticket sales, customer service, and event setup
Industry UsageUsed in large venues, sports teams, and event organizationsCommon in event venues, theaters, and sports arenas

Senior Ticket Operations roles focus on managing ticketing strategies, overseeing teams, and ensuring smooth operations at a higher level. Ticketing Coordinators handle day-to-day ticket sales, customer interactions, and event setup. While both roles require ticketing system knowledge, Senior Ticket Operations positions involve more leadership and strategic planning, whereas Ticketing Coordinators focus on operational execution.

What are the most commonly searched types of Ticket Operations jobs in Kentucky?

The most popular types of Ticket Operations jobs in Kentucky are:

What are popular job titles related to Senior Ticket Operations jobs in Kentucky?

For Senior Ticket Operations jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Senior Ticket Operations jobs in Kentucky look for?

The top searched job categories for Senior Ticket Operations jobs in Kentucky are:

What cities in Kentucky are hiring for Senior Ticket Operations jobs?

Cities in Kentucky with the most Senior Ticket Operations job openings:

Senior Ticket Operations jobs near you

Ticket Sale Representative I (Account Executive Ticket Sales & Retention)

Louisville, KY • On-site

University of Louisville
Colleges, Universities, and Professional Schools • 5 - 10K employees

8.1

Company rating: 8.1 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

169th of 627 rated colleges and universities

Great coworkers

People enjoy working here

Good employer

Learn more about University of Louisvilleexternal

Full-time

Posted 16 days ago

Job description

Department:
Location:
Belknap Campus
Time Type:
Full time
Worker Type:
Regular
Job Req ID:
R109144
Minimum Requirements:
Associate's Degree in a related field and two (2) years of relevant experience or an equivalent combination of education and experience. Grade 4 (Salaried)
Position Description:
The position of Ticket Sales Representative I (Account Executive, Ticket Sales & Retention) is a dynamic and results-driven professional responsible for both acquiring new ticketing clients and retaining existing season ticket members. This role blends proactive outbound sales with high-touch account management to maximize ticket revenue and fan satisfaction for both football and men's basketball season tickets.
This individual will build strong relationships through consistent, personalized service, while also driving new business through pipeline outreach, prospecting, and referrals. The Account Executive is expected to meet or exceed individual sales and retention goals while providing a best-in-class experience for all clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Drive new business and renewals for football and men's basketball full season ticket packages.
  • Execute sales calls with all potential customers through provided leads, prospecting, cold calling, and referrals from current customers.
  • Upsell and cross-sell to existing clients to drive incremental revenue.
  • Manage a personal portfolio of approximately 1,000 season ticket members, serving as their primary contact and ensuring a high level of personalized service and timely response to all inquiries.
  • Handle all service-related matters, including ticket exchanges, payment plans, app troubleshooting, and customer account updates.
  • Build and maintain strong relationships through proactive communication, in-seat visits, and event touchpoints to enhance satisfaction and loyalty.
  • Participate in and contribute to daily or weekly sales team meetings and training sessions.
  • Make an average of 50+ contacts per day by phone call, email, and face-to-face meetings.
  • Consistently meet or exceed monthly and annual sales, renewal, and outreach goals.
  • Represent the ticket sales team at home Football and Men's Basketball games and other season ticket member events.
  • Incorporate CRM, prospecting, and touchpoint tracking software into daily workflows to maintain accurate and timely records of client interactions, sales activities, outreach efforts, and lead progression.
  • Perform other duties as assigned by the Assistant Athletic Director, Data Analytics & Assessments (Assistant Athletic Director, Strategy & Innovation) or Manager, Ticket Operations (Senior Director of New Business & Retention).

PREFERRED QUALIFICATIONS
  • Effective interpersonal, organizational, and communication skills, including written and verbal; ability to present ideas clearly and concisely.
  • Working knowledge of Microsoft Office.
  • Working knowledge of Salesforce CRM database.
  • Experience using Ticketmaster, Archtics Ticketing System.

Compensation will be commensurate to candidate experience.
Equal Employment Opportunity
The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.
Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.
Assistance and Accommodations
Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.
If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.

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