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Technical Support Engineer Jobs in Massachusetts

Allego

Junior Support Engineer

Waltham, MA · On-site

$55K - $65K/yr

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer ...

allego

Junior Support Engineer

Waltham, MA · On-site

$55K - $65K/yr

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer ...

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer ...

Cooley LLP

Product Support Engineer

Boston, MA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley

Product Support Engineer

Boston, MA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

They are seeking a Developer Support Engineer to serve as the technical front line for their customer base, blending customer-facing technical work with hands-on debugging and engineering to drive ...

RadNet

Assoc Tech Support Engineer

Somerville, MA · On-site

Responsibilities Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to ...

Amtech

Technical Support Specialist

Westford, MA · On-site

Job Summary: The Technical Support Specialist will support technical aspects of post market ... Required Education & Experience: · Associates degree in Electrical or Mechanical Engineering ...

Amtech

Technical Support Specialist

Westford, MA · On-site

Required Education & Experience: • Associates degree in Electrical or Mechanical Engineering ... in technical support or service roles, preferably in semiconductor or electronics manufacturing ...

Unifirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Ensuring that technical and functional requirements are thoroughly defined, complete, and ... Support various Innovation Engineering projects by conducting site assessments, overseeing ...

UniFirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Ensuring that technical and functional requirements are thoroughly defined, complete, and ... Support various Innovation Engineering projects by conducting site assessments, overseeing ...

UniFirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Ensuring that technical and functional requirements are thoroughly defined, complete, and ... Support various Innovation Engineering projects by conducting site assessments, overseeing ...

Unifirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Ensuring that technical and functional requirements are thoroughly defined, complete, and ... Support various Innovation Engineering projects by conducting site assessments, overseeing ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Massachusetts

Technical Support Engineer information

See Massachusetts salary details

$41K

$86.3K

$130.5K

How much do technical support engineer jobs pay per year?

As of Aug 24, 2026, the average yearly pay for technical support engineer in Massachusetts is $86,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,300.00 and $107,600.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $86,313 per year, or $41.5 per hour.

Senior Technical Support Engineer - Cambridge, MA or Dallas, TX

Akamai

Cambridge, MA • On-site

$105K - $189K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 7 days ago

Akamai Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

125th of 246 rated software companies

Job description


Are you excited by the prospect of working with prestigious global brands?
Do you enjoy working with customers to solve complex technical problems?
Join our prestigious technical support team
Our team boasts some of the most talented and experienced cyber security and data center experts in the field. We're always looking for new people to inspire us, inspire us, and make us better. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues.
Collaborate with the best known global brands
We are looking for a customer-oriented, highly technical, senior technical support engineer to join our dedicated team. This is an opportunity for the right candidate to work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threat.
As a Senior Technical Support Engineer, you will be responsible for:
  • Learning and gaining in depth experience in network security
  • Resolving customer support cases for our worldwide enterprise customers
  • Ensuring customer success while maintaining high customer satisfaction throughout all interactions
  • Working remotely to support our customers with the ability to travel on-site when needed

Do what you love
To be successful in this role you will:
  • Have 8 years of relevant experience and a Bachelor's degree in Computer Science or related field or its equivalent.
  • Have knowledge in two of the three technologies: Operating System (Linux, Windows), Networking, Virtualization
  • Have high availability and a responsiveness mindset
  • Have experience in troubleshooting and deploying software or networking equipment
  • Have ability to communicate professionally with customers and collaborate with internal stakeholders.
  • Be a U.S. citizen and eligible to obtain a security clearance in the future.

There are occasions where this role will require your presence in a local Akamai office. Although infrequent, applicants should be aware that limited office attendance will be required.
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
This position requires candidates to be located within the Cambridge, MA or Dallas, TX area.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!
Compensation
Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $105,400 - $189,600/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

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