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Technical Support Engineer Jobs in Georgia (NOW HIRING)

QGenda

QGenda Technical Engineer

Atlanta, GA · Hybrid

QGenda Technical Engineers are product experts who leverage their knowledge to deliver high-quality support and meaningful customer experiences. How You'll Make an Impact As a QGenda Technical ...

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide knowledge transfer to peer engineers We are Looking for: * 4+ years' experience in a ... Previous experience providing technical support, preferably supporting data networking products and ...

RELX

Technical Support Specialist

Alpharetta, GA

$44K - $74K/yr

This position requires close collaboration with Engineering, Product, and Sales teams to ensure ... Provide technical support and troubleshooting for law enforcement software applications and related ...

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

This position requires close collaboration with Engineering, Product, and Sales teams to ensure ... Provide technical support and troubleshooting for law enforcement software applications and related ...

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

This position requires close collaboration with Engineering, Product, and Sales teams to ensure ... Provide technical support and troubleshooting for law enforcement software applications and related ...

RELX Group plc

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

This position requires close collaboration with Engineering, Product, and Sales teams to ensure ... Provide technical support and troubleshooting for law enforcement software applications and related ...

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide knowledge transfer to peer engineers We are Looking for: * 4+ years' experience in a ... Previous experience providing technical support, preferably supporting data networking products and ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide knowledge transfer to peer engineers We are Looking for: * 4+ years' experience in a ... Previous experience providing technical support, preferably supporting data networking products and ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide knowledge transfer to peer engineers We are Looking for: * 4+ years' experience in a ... Previous experience providing technical support, preferably supporting data networking products and ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Georgia

Technical Support Engineer information

See Georgia salary details

$31.7K

$66.7K

$100.9K

How much do technical support engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support engineer in Georgia is $66,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $83,200.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
More about Technical Support Engineer jobs

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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,733 per year, or $32.1 per hour.

Controls Engineer Technical Support (Nights)

Kiongroup

Atlanta, GA • On-site

Full-time

Re-posted 6 days ago

Job description

Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customer remotely using schematics and PLC logic to find and isolate the issue.We offer:
  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here:https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal,stateor local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensationand training.

The base pay range for this role is estimated to be$to $an hourat the time of posting. Final compensation willbedeterminedbyvarious factorssuch as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will do in This Role:

  • Participates in the support of semi-complex systems that integrate hardware and software.
  • Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
  • Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
  • Provides troubleshooting expertise to Dematic's customers
  • Travel between 20-30% to different customer locations which may include weekends and overtime

What We are Looking For:

  • Bachelor's Degree
  • 2+ year's experience in a related field providing Customer Service Support
  • Experience with Allen Bradley Logix PLC controls platforms
  • Experience with controls hardware troubleshooting
  • Siemens and Modicon PLC experience a plus

Apply