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Product Support Engineer Jobs in Georgia (NOW HIRING)

Frazier & Deeter

Production Support Engineer

Atlanta, GA · On-site

$40.50 - $52.75/hr

Frazier & Deeter is looking for a Production Support Engineer who is passionate about technology, user support, and continuous improvement. In this role, you will help maintain and support the firm ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · Hybrid

$40.50 - $52.75/hr

Frazier & Deeter is looking for a Production Support Engineer who is passionate about technology, user support, and continuous improvement. In this role, you will help maintain and support the firm ...

Spark Tek Inc

Production Support Engineer

Kennesaw, GA · On-site

$38.75 - $50.50/hr

Spark Tek Inc is seeking a Production Support Engineer to monitor production servers and manage incidents from end-users. The role involves writing scripts and queries for databases, debugging ...

Socket.dev

Production Support Engineer

Norcross, GA · On-site

$90 - $120/hr

Credigy is seeking a Production Support Engineer to join our Data and Automation team. This role is responsible for supporting, monitoring, troubleshooting, and improving production data pipelines ...

Credigy

Production Support Engineer

Norcross, GA · On-site

$39.50 - $51.25/hr

Credigy is seeking a Production Support Engineer to join our Data and Automation team. This role is responsible for supporting, monitoring, troubleshooting, and improving production data pipelines ...

Credigy

Production Support Engineer

Norcross, GA

$39.50 - $51.25/hr

Credigy is seeking a Production Support Engineer to join our Data and Automation team. This role is responsible for supporting, monitoring, troubleshooting, and improving production data pipelines ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite ... Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to ...

Georgia IT, Inc.

Production Support Engineer

Atlanta, GA · On-site

$40.50 - $52.75/hr

Georgia IT, Inc. is seeking a Production Support Engineer to manage infrastructure projects for their client, Genpact. The role involves directing and managing complex project developments ...

Acuity Brands

System Support Engineer

Conyers, GA · On-site

This role provides advanced product support, troubleshooting expertise, operational readiness, and technical leadership across a broad portfolio that includes Teams integration, USB and HID ...

Acuity Brands, Inc.

UC&C Support Engineer

Conyers, GA · On-site

This role provides advanced product support, troubleshooting expertise, operational readiness, and technical leadership across a broad portfolio that includes Teams integration, USB and HID ...

Acuity, Inc.

UC&C Support Engineer

Conyers, GA · On-site

This role provides advanced product support, troubleshooting expertise, operational readiness, and technical leadership across a broad portfolio that includes Teams integration, USB and HID ...

John Deere

Product Support Specialist Primary Location: Queensland Job Grade: 7 Hiring Manager : Marko Koelln ... with engineering, manufacturing, field quality and new product development teams to improve ...

New

TEKsystems

Support Engineer

Atlanta, GA · Hybrid

$39 - $39.29/hr

... productive with our AI platforms. The Support Engineer will provide technical guidance and act as a point of escalation for our core platforms -- Forge (our internal AI Artifact Hub) and AWS Quick ...

New

TEKsystems c/o Allegis Group

Support Engineer

Atlanta, GA · On-site

$39 - $39.29/hr

... productive with our AI platforms. The Support Engineer will provide technical guidance and act as a point of escalation for our core platforms - Forge (our internal AI Artifact Hub) and AWS Quick ...

New

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Product Support Engineer information

See Georgia salary details

$14

$33

$57

How much do product support engineer jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for product support engineer in Georgia is $33.67, according to ZipRecruiter salary data. Most workers in this role earn between $24.95 and $39.38 per hour, depending on experience, location, and employer.

What is a product support engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are the key skills and qualifications needed to thrive as a product support engineer?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What are some common challenges product support engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product Support Engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced professionals with specialized skills can earn over $100,000. Certifications and proficiency with tools like ticketing systems can influence salary levels.

Is product support engineer a stressful job?

A product support engineer's role can be stressful due to the need to quickly resolve technical issues, often under tight deadlines and with high customer expectations. The job requires strong problem-solving skills, communication, and sometimes working outside regular hours to ensure customer satisfaction and system uptime.

What are popular job titles related to Product Support Engineer jobs in Georgia?

For Product Support Engineer jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Product Support Engineer jobs in Georgia look for?

The top searched job categories for Product Support Engineer jobs in Georgia are:

Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $70,025 per year, or $33.7 per hour.

Production Support Engineer

Frazier & Deeter

Atlanta, GA • On-site

$40.50 - $52.75/hr

Full-time

Posted 24 days ago

Job description

Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With several offices across the U.S., UK, and India, there is a spot for you!
We serve clients of all sizes across the United States and the globe, with a suite of services that grow every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people.
At Frazier & Deeter, we're committed to training, mentoring, and developing our staff members. With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life.
Job Summary:
Frazier & Deeter is looking for a Production Support Engineer who is passionate about technology, user support, and continuous improvement. In this role, you will help maintain and support the firm's growing portfolio of applications, automations, integrations, and AI-enabled solutions while delivering exceptional service to internal stakeholders. This is an excellent opportunity for a technology professional seeking hands-on experience in a fast-paced environment where innovation and collaboration are valued.
Duties & Responsibilities:
  • Provide day-to-day support for internally built tools, automations, integrations, and AI-enabled capabilities under the guidance of the Senior Production Support Engineer.
  • Monitor production processes, review basic logs, document incidents, and assist with initial triage and escalation.
  • Support newly acquired teams during post-cutover stabilization by helping resolve common issues quickly and documenting recurring pain points.
  • Maintain support documentation, runbooks, known-issue lists, and user-facing troubleshooting materials.
  • Coordinate with business analysts to capture feedback and route enhancement requests appropriately.
  • Assist with proactive monitoring and validation of integrations, automations, and data workflows.
  • Help reduce development-team interruptions by absorbing operational support tasks that fall outside the service desk skill set.

Education & Experience:
  • Junior to mid-level engineer with a solid technical foundation and interest in application support, integrations, and automation.
  • 3+ years of relevant experience in application support, production support, integrations, or a related technical role
  • Bachelor's degree in a related field preferred; relevant experience may be considered in lieu of a degree.
  • Ability to troubleshoot issues methodically and escalate with clear documentation.
  • Basic understanding of APIs, logs, data flows, business applications, or automation platforms preferred.
  • Strong customer-service mindset and ability to support users during periods of change.
  • Comfort working closely with development, business analysis, support, and project teams.
  • Interest in growing into more advanced production support, development, or integration responsibilities over time.

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