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Product Support Engineer Jobs in Georgia (NOW HIRING)

Itential Careers

Product Support Engineer

Atlanta, GA · On-site

Itential is seeking a Product Support Engineer to join our Customer Success organization as part of the Product Support Engineering team. In this role, you will work directly with customers to ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · On-site

$40.50 - $52.75/hr

Frazier & Deeter is looking for a Production Support Engineer who is passionate about technology, user support, and continuous improvement. In this role, you will help maintain and support the firm ...

New

Frazier & Deeter

Production Support Engineer

Atlanta, GA · Hybrid

$40.50 - $52.75/hr

Frazier & Deeter is looking for a Production Support Engineer who is passionate about technology, user support, and continuous improvement. In this role, you will help maintain and support the firm ...

New

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite ... Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to ...

FIS

Support Engineer - Enterprise Platforms

Atlanta, GA · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues across modern banking platform environments. The role is hands-on and customer-facing, requiring ...

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Product Support Engineer information

See Georgia salary details

$14

$33

$57

How much do product support engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for product support engineer in Georgia is $33.67, according to ZipRecruiter salary data. Most workers in this role earn between $24.95 and $39.38 per hour, depending on experience, location, and employer.

What does a product support engineer do?

A product support engineer provides technical assistance and troubleshooting for a company's products or services. They analyze issues, communicate solutions to customers or internal teams, and often use diagnostic tools and technical knowledge to resolve problems efficiently. This role typically requires strong communication skills, technical expertise, and familiarity with product documentation and support software.

What are the key skills and qualifications needed to thrive as a product support engineer?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product Support Engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced professionals with specialized skills can earn over $100,000. Certifications and proficiency with tools like ticketing systems can influence salary levels.

What is a product support engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are some common challenges product support engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.
What are popular job titles related to Product Support Engineer jobs in Georgia? For Product Support Engineer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Product Support Engineer jobs in Georgia look for? The top searched job categories for Product Support Engineer jobs in Georgia are:
Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $70,025 per year, or $33.7 per hour.

Product Support Engineer

Itential Careers

Atlanta, GA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description:

Job Summary:

Itential is seeking a Product Support Engineer to join our Customer Success organization as part of the Product Support Engineering team. In this role, you will work directly with customers to troubleshoot production-impacting problems, perform deep technical analysis, and drive issues from initial triage through resolution. You’ll serve as both a technical expert and a customer advocate, partnering closely with Product, Engineering, and Customer Success teams to improve product quality and ensure a high standard of customer experience.


Supervisory Responsibilities:

  • None.

Duties/Responsibilities:

  • Develop deep technical expertise in the Itential Automation Platform and supporting technologies.
  • Own customer issues end-to-end, from triage through resolution, ensuring accountability and timely follow-through.
  • Perform advanced troubleshooting and root cause analysis across APIs, services, and distributed environments.
  • Reproduce customer issues by installing and configuring platform components (Node.js, MongoDB, RabbitMQ, Redis).
  • Build and maintain test environments using virtual machines, Docker, and Kubernetes.
  • Act as an escalation point for high-impact or production-critical issues, coordinating across internal teams.
  • Partner with Engineering to document defects, provide reproducible scenarios, and track issues through resolution.
  • Communicate clearly and effectively with customers via Jira Service Management, email, and meetings.
  • Meet defined SLAs while maintaining a high standard of quality in issue handling and updates.
  • Contribute to documentation, identify issue trends, and drive improvements in product quality and support processes.
  • Participate in a rotating on-call schedule to support 24/7 customer needs, including weekends and holidays (on-call means being available, not actively working).
Requirements:

Required Skills/Abilities:

  • 5+ years of experience in enterprise software technical support, application support, or DevOps-oriented roles, or equivalent hands-on experience troubleshooting complex systems
  • Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
  • Strong scripting skills (Python, Bash) for automation and troubleshooting.
  • Familiarity with backend and web technologies, including Node.js and API-driven architectures.
  • Experience with databases such as MongoDB and relational databases (SQL).
  • Hands-on experience with Linux/Unix systems and strong command-line proficiency.
  • Experience working with containerization and orchestration technologies such as Docker and Kubernetes.
  • Experience supporting and debugging REST APIs and integrations using tools such as Postman and curl.
  • Working knowledge of networking and security concepts (e.g., proxies, firewalls, VPNs, SSL/IPSec, SSO).
  • Strong troubleshooting skills, including the ability to analyze logs and diagnose issues across distributed systems.
  • Excellent written and verbal communication skills, with the ability to translate technical findings into clear customer-facing updates.
  • Self-starter mindset with the ability to manage multiple priorities in a fast-paced environment.
  • Comfortable working collaboratively across technical and non-technical teams.
  • Familiarity with Agile development methodologies and working closely with Engineering teams.

What Success Looks Like in This Role:

  • Consistently drives complex issues to resolution with minimal oversight.
  • Effectively balances technical investigation with clear, proactive customer communication.
  • Builds strong cross-functional relationships with Engineering, Product, and Customer Success teams.
  • Contributes to reducing recurring issues through knowledge sharing and feedback into the product.
  • Demonstrates strong ownership during escalations and critical incidents.

Apply