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Product Support Engineer Jobs in Georgia (NOW HIRING)

Global-E

Application Support Engineer

Atlanta, GA · On-site

Requirements * 5+ years of experience as an Application Support Engineer supporting, maintaining ... Familiarity with debugging tools, log analysis, and production support * Strong analytical and ...

Monitise

Client Tech Support Engineer

Alpharetta, GA

As a Client Tech Support Engineer on the Merchant Support team you will serve as the L1/ first ... Product Question, Training Request, Configuration Support, Product Support, Functional Issue, Break ...

PamTen Inc

Jr Application Support Engineer

Atlanta, GA · On-site

... production incidents, develop permanent remediation plans, and implement automation to prevent ... Required : • Site Reliability Engineer (SRE) in which 80% will be support [React/Protect], 10% ...

ExtensisHR

Senior Support Engineer

Atlanta, GA · On-site

Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer ... productive, and in compliance. Our Via platform pairs automation and AI with hands-on engineering ...

New

Montra

Senior Support Engineer

Atlanta, GA

Solve Tier 2/3 support issues using structured root-cause and problem-management processes to ... productive, and in compliance. Our Via platform pairs automation and AI with hands-on engineering ...

New

Montra

Senior Support Engineer

Atlanta, GA · On-site

Solve Tier 2/3 support issues using structured root-cause and problem-management processes to ... productive, and in compliance. Our Via platform pairs automation and AI with hands-on engineering ...

New

Montra

Senior Support Engineer

Atlanta, GA

Solve Tier 2/3 support issues using structured root-cause and problem-management processes to ... productive, and in compliance. Our Via platform pairs automation and AI with hands-on engineering ...

New

Avispa

Staff Operational Support Engineer

Atlanta, GA · On-site

... Support Engineer to manage production incidents and support critical live events. The role involves ... Responsibilities : • Own and resolve escalated production incidents impacting live streaming, VOD ...

Dolby

Staff Operational Support Engineer

Atlanta, GA · On-site

You operate directly on production systems, lead live incident resolution, and act as the operational bridge between Support, Engineering, DevOps, and customers, particularly during high-impact live ...

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Showing results 21-40

All JobsProduct Support Engineer JobsProduct Support Engineer Jobs in Georgia

Product Support Engineer information

See Georgia salary details

$14

$33

$57

How much do product support engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for product support engineer in Georgia is $33.67, according to ZipRecruiter salary data. Most workers in this role earn between $24.95 and $39.38 per hour, depending on experience, location, and employer.

What does a product support engineer do?

A product support engineer provides technical assistance and troubleshooting for a company's products or services. They analyze issues, communicate solutions to customers or internal teams, and often use diagnostic tools and technical knowledge to resolve problems efficiently. This role typically requires strong communication skills, technical expertise, and familiarity with product documentation and support software.

What are the key skills and qualifications needed to thrive as a product support engineer?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product Support Engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced professionals with specialized skills can earn over $100,000. Certifications and proficiency with tools like ticketing systems can influence salary levels.

What is a product support engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are some common challenges product support engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.
What are popular job titles related to Product Support Engineer jobs in Georgia? For Product Support Engineer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Product Support Engineer jobs in Georgia look for? The top searched job categories for Product Support Engineer jobs in Georgia are:
Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $70,025 per year, or $33.7 per hour.

Application Support Engineer

Global-E

Atlanta, GA • On-site

Full-time

Posted 22 days ago

Job description

Global-e (Nasdaq: GLBE) is the world's leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.
Trusted by some of the world's most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria's Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We're a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.
Requirements
  • 5+ years of experience as an Application Support Engineer supporting, maintaining, and enhancing enterprise applications.
  • Understanding of application support methodologies and incident management processes
  • Familiarity with debugging tools, log analysis, and production support
  • Strong analytical and problem-solving skills, with the ability to deep dive and identify root causes
  • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
  • Ability to multitask, manage competing priorities, and thrive in a fast-paced environment
  • Team-oriented mindset with a proactive, can-do attitude and strong interpersonal skills

Preferred Qualifications:
  • Working knowledge of JavaScript, HTML, CSS, and other client-side technologies
  • Experience with REST APIs and troubleshooting JSON/XML payloads
  • Proven ability to troubleshoot, analyze, and resolve issues in C#/.NET Framework applications, utilizing code analysis, debugging techniques, and AI-assisted development tools such as Cursor.
  • Hands-on experience with scripting and automation using PowerShell, Python, and JavaScript.
  • Experience working in e-commerce environments is highly preferred, with an understanding of online retail platforms, integrations, and transaction-based systems.

This a hybrid role from our Atlanta office with a 3 day in office policy.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.
Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family
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