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Technical Support Engineer Jobs in Georgia (NOW HIRING)

Hksinc

Sr. Technical Support Engineer

Atlanta, GA

Serves as lead the L2 technical support team, liaising between the IT Service Delivery Manager and the rest of the technical support staff. Eager to learn and innovate. Responsibilities: * Fields ...

Smarsh

Sr. Technical Support Engineer I

Atlanta, GA · On-site

Summary Smarsh is seeking a Sr. Technical Support Engineer I to provide high touch support to our biggest and best customers. This role serves as an Account Manager for dedicated customers and will ...

Smarsh

Sr. Technical Support Engineer I

Atlanta, GA

Summary Smarsh is seeking a Sr. Technical Support Engineer I to provide high touch support to our biggest and best customers. This role serves as an Account Manager for dedicated customers and will ...

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How much do technical support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for technical support engineer in Georgia is $66,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $83,200.00 per year, depending on experience, location, and employer.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
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Technical Support Engineer jobs near you

Refrigeration Technical Support Engineer II

Lennox International

Stone Mountain, GA

$77K - $100.50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

What Drives Success

Location: Stone Mountain -100% onsite

Days: Monday- Friday

Hours: 8:00 am - 5:00 pm ET

As the Sr. Technical Support Engineer, you will guide technical service teams in pre- and post-sales commercial and industrial refrigeration technical support, which includes the commissioning, installation, testing, maintenance and training services to Heatcraft customers, end-users and field sales both remotely and at jobsites. Proficient in the principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

WHAT YOU'LL BE DOING

  • Provide customer technical support in the setup, configuring, troubleshooting and operating of Heatcraft products via phone and email communications.
  • Provide customer-specific troubleshooting assistance for Heatcraft equipment and related controls.
  • Provide training, as required, to the sales group and customers on the features, proper use and application of Heatcraft products.
  • Coordinate with various Heatcraft functional areas, as needed, in the resolution of technical field issues and the identification of their internal corrective actions.
  • Ability to manage multiple tasks concurrently.
What We Are Looking For

To be successful in this role, you will need to have the following:

  • Bachelor's degree (preferred) or an equivalent combination of education and experience.
  • Requires at least 5 years of refrigeration field installation and troubleshooting experience.
  • Excellent customer service skills, strong math and mechanical knowledge.
  • Knowledge of calculations required for correctly applying equipment and equipment integration.
  • May require knowledge of custom control programming.
  • Must have strong written and verbal communication skills.
What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $77,000 - $100,500 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Heatcraft, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Heatcraft is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Heatcraft, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! 

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

#LI-DNI

Employment Type: FULL_TIME

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