ZipRecruiter

Log In

1

Technical Operations Assistant Jobs (NOW HIRING)

OSIbeyond

Technical Operations Engineer

Rockville, MD · On-site

$51K - $58K/yr

The Technical Operations Engineer works in a process‑driven, automation‑enabled environment ... Follow established escalation procedures when issues exceed scope * Assist with maintaining ...

OSIbeyond

Technical Operations Engineer

Rockville, MD · On-site

$51K - $58K/yr

The Technical Operations Engineer works in a process-driven, automation-enabled environment focused ... Follow established escalation procedures when issues exceed scope * Assist with maintaining ...

nClouds, Inc.

Technical Operations Lead

El Segundo, CA · On-site

The IT Lead will own day-to-day technical operations across our AWS-hosted SaaS platform, Microsoft ... Assist with technical activities across development and integration partners, ensuring SDI ...

nClouds

Technical Operations Lead

El Segundo, CA · On-site

The IT Lead will own day-to-day technical operations across our AWS-hosted SaaS platform, Microsoft ... Assist with technical activities across development and integration partners, ensuring SDI ...

Novolex

Technical Operations Analyst

Canandaigua, NY · On-site

PRIMARY RESPONSIBILITIES The Technical Operations Analyst performs the following job functions (but ... * Assist with User equipment deployment and collection as related to onboarding and offboarding ...

Novolex

Technical Operations Analyst

Temple, TX · On-site

PRIMARY RESPONSIBILITIES The Technical Operations Analyst performs the following job functions (but ... * Assist with User equipment deployment and collection as related to onboarding and offboarding ...

next page

Showing results 1-20

All JobsTechnical Operations JobsTechnical Operations Assistant Jobs

Technical Operations Assistant information

See salary details

$19K

$44.3K

$76.5K

How much do technical operations assistant jobs pay per year?

As of Jul 17, 2026, the average yearly pay for technical operations assistant in the United States is $44,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $44,000.00 per year, depending on experience, location, and employer.

What are Technical Operations Assistants?

Technical Operations Assistants are professionals who provide support to technical teams by handling a variety of operational tasks. Their responsibilities typically include maintaining equipment, troubleshooting technical issues, coordinating schedules, ensuring compliance with safety protocols, and assisting with the setup and monitoring of systems. They often work in industries such as broadcasting, IT, telecommunications, and manufacturing. Technical Operations Assistants play a crucial role in ensuring that technical operations run smoothly and efficiently, supporting both technical staff and management.

What are the key skills and qualifications needed to thrive as a Technical Operations Assistant, and why are they important?

To thrive as a Technical Operations Assistant, you need strong organizational skills, attention to detail, and a foundational understanding of IT systems or operational processes, often supported by an associate's degree or relevant experience. Familiarity with help desk ticketing systems, office productivity software, and basic troubleshooting tools is typically required. Excellent communication, problem-solving abilities, and a proactive attitude help you excel in supporting teams and resolving issues efficiently. These skills ensure seamless technical operations, minimize downtime, and support overall organizational productivity.

What is the salary of an operations assistant?

The salary of a Technical Operations Assistant typically ranges from $40,000 to $60,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those with specialized skills can earn higher wages.

What are some common challenges faced by Technical Operations Assistants, and how can they be addressed?

Technical Operations Assistants often encounter challenges such as managing multiple time-sensitive tasks, troubleshooting unexpected technical issues, and coordinating effectively with cross-functional teams. Developing strong organizational skills, maintaining clear communication, and staying adaptable are key strategies to address these challenges. Proactively learning about internal systems and building rapport with IT and operations teams can also help streamline problem resolution and contribute to a more efficient workflow.

What jobs will no longer exist in 2030?

By 2030, roles such as data entry clerks and routine manufacturing assembly line jobs are expected to decline due to automation and AI technologies. In technical operations, repetitive tasks like basic system monitoring may be automated, requiring workers to focus on higher-level troubleshooting and system design skills.

What is the role of a technical assistant in operations?

A technical operations assistant supports the technical aspects of business processes by maintaining systems, troubleshooting issues, and assisting with equipment or software deployment. They often work with IT tools, follow safety protocols, and may require technical certifications or training to ensure smooth operational workflows.

What is the difference between Technical Operations Assistant vs Technical Support Specialist?

AspectTechnical Operations AssistantTechnical Support Specialist
Required CredentialsAssociate degree or equivalent, technical certifications often preferredAssociate degree or higher, certifications like CompTIA A+ beneficial
Work EnvironmentOffice setting, supporting technical operations and infrastructureHelp desk, customer service, troubleshooting end-user issues
Employer & Industry UsageIT departments, tech companies, corporate environmentsIT support firms, tech companies, customer service centers
Common Search & Comparison IntentUnderstanding roles in technical operations and supportClarifying support responsibilities and technical troubleshooting

The Technical Operations Assistant primarily supports technical infrastructure and operational tasks within an organization, often working behind the scenes. In contrast, the Technical Support Specialist focuses on assisting end-users with technical issues, troubleshooting hardware and software problems. Both roles require technical certifications and are common in IT environments, but they serve different functions within the tech support ecosystem.

What does an operations assistant do?

An operations assistant supports the daily functions of a business by handling administrative tasks, coordinating workflows, and ensuring operational efficiency. They may use tools like spreadsheets and scheduling software, and often require strong organizational and communication skills to assist teams and improve processes.
More about Technical Operations Assistant jobs
What cities are hiring for Technical Operations Assistant jobs? Cities with the most Technical Operations Assistant job openings:
What are the most commonly searched types of Technical Operations jobs? The most popular types of Technical Operations jobs are:
What states have the most Technical Operations Assistant jobs? States with the most job openings for Technical Operations Assistant jobs include:
What job categories do people searching Technical Operations Assistant jobs look for? The top searched job categories for Technical Operations Assistant jobs are:
Technical Operations Assistant jobs near you
Infographic showing various Technical Operations Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $44,267 per year, or $21.3 per hour.
Technical Operations Engineer

Technical Operations Engineer

OSIbeyond

Rockville, MD • On-site

$51K - $58K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

About the Role:

The Technical Operations Engineer works in a process‑driven, automation‑enabled environment focused on consistency and scalable service delivery. They value efficiency, standardized workflows, and accurate documentation to ensure high‑quality support.

The role requires comfort operating in rapidly evolving technical settings while leveraging automation and AI‑assisted tools. The ideal mindset includes taking ownership of work, following established processes, and proactively identifying opportunities to reduce manual effort. They embrace continuous improvement and contribute to operational maturity across the team.


The Technical Operations Engineer is responsible for delivering efficient, process-driven support services to OSIbeyond clients. 

This role focuses on resolving support requests through standardized workflows, leveraging automation tools, maintaining accurate documentation, and identifying opportunities to improve efficiency through automation and process standardization.

The Technical Operations Engineer plays a critical role in supporting scalable, high-quality service delivery while providing an exceptional client experience


Key Responsibilities and Duties: 

    • Resolve assigned support requests using documented SOPs, automation tools, and standardized workflows
    • Maintain a clean, organized, and prioritized ticket queue
    • Deliver high-quality written and verbal customer communication
    • Accurately document troubleshooting, resolutions, and process findings
    • Identify repetitive issues, recurring tickets, and inefficient manual processes for automation or workflow improvement review
    • Leverage RMM, scripting, and automation platforms to improve support efficiency and consistency
    • Follow established escalation procedures when issues exceed scope
    • Assist with maintaining operational documentation and knowledge base articles
    • Support endpoint deployment, onboarding, offboarding, and workstation lifecycle management using standardized automation processes
    • Participate in on-call rotation, scheduled maintenance, and operational improvement initiatives
    • Support a culture of continuous improvement, accountability, and operational maturity
    • Execute support activities in accordance with security, compliance, and operational standards


    Success Metrics:

    • SLA adherence
    • First-touch resolution
    • Documentation quality
    • Ticket hygiene
    • Escalation accuracy
    • Workflow compliance
    • Operational consistency


    Security Responsibilities:

    • Complete training for and maintain awareness of cybersecurity risks including insider threat, and appropriate handling of CUI and other regulated data.
    • Treat client data and OSIbeyond data as sensitive, and do not disclose, release, or otherwise transfer it outside of OSIbeyond or client environments without written permission.
    • Follow cybersecurity requirements as described in the Employee Handbook and other OSI policies.
    • Immediately follow incident response procedures when a security incident or concern is noticed.
    • Assist with the escorting or monitoring of visitors.


    Job Qualifications:

      • Prioritize and maintain a tidy ticket queue
      • Notify the VPTS when unable to complete workload
      • Identify when an assignment should be escalated
      • Identify repetitive operational tasks and workflow inefficiencies for automation and process improvement review
      • Create detailed documentation and ticket notes
      • Provide high quality and timely customer service
      • Meet all SLAs
      • Support peers
      • Travel to client sites when needed
      • Participates in on-call rotation, technical training
      • Ability to follow highly structured operational processes with consistency and accuracy
      • Ability to recognize repetitive operational patterns and identify automation opportunities
      • Ability to balance speed, quality, and risk when performing support activities
      • Ability to adapt quickly to evolving tools, workflows, and process enhancements
      • Ability to contribute to scalable service delivery through documentation and process refinement
      • Ability to work efficiently in a metrics-driven service environment
      • Ability to understand downstream impact of changes and support actions
      • Ability to identify when manual work should be standardized, automated, or escalated


      Knowledge & Certifications:

      Experience

      • 1-2 years of experience in a technical support, service desk, or managed services environment

      Preferred Certifications

      • CompTIA A+


      Position:

      • Location – Onsite in Rockville, MD
      • Employment Type - Full time 
      • Compensation - $51,500-58,999 DOE


      Benefits:

      • Medical Insurance - OSIbeyond pays 75% of the premium for the Employee's base medical plan
      • Vision and Dental Insurance - OSIbeyond pays 75% of the premium for the Employee's plans
      • Life Insurance - OSIbeyond pays 100% of the premium for the Employee's plans
      • Short Term Disability Insurance - OSIbeyond pays 100% of the premium for the Employee's plans
      • 401K - OSIbeyond matches up to 4%
      • PTO/Holidays - 9 paid Holidays and accrual based PTO which increases with tenure, new hires start out with 2 weeks.