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Network Operations Support Engineer Jobs (NOW HIRING)

ActioNet

Network Operations Engineer Tier 3 SR

Vienna, VA

$104K - $143K/yr

Installs and supports remote access platforms such as VPN, Terminal Services, and Citrix. * Has a fundamental understanding of network engineering concepts and adapts to emerging technologies as they ...

ActioNet

Network Operations Engineer Tier 3 SR

Vienna, VA

$104K - $143K/yr

Installs and supports remote access platforms such as VPN, Terminal Services, and Citrix. * Has a fundamental understanding of network engineering concepts and adapts to emerging technologies as they ...

Meta

Network Engineer, Operations & Support

Denver, CO · On-site

$162K/yr

Network Engineer, Operations & Support Responsibilities: * Be a key Subject Matter Expert in operations management with a focus on reliability and business process engineering, networking, and AI ...

We Energies (WE)

Operations Support Engineer

Pewaukee, WI · Hybrid

$156K/yr

We Energies, a subsidiary of WEC Energy Group, is seeking a Operations Support Engineer in our Pewaukee, Wisconsin location. This position offers flexibility for a hybrid work arrangement (remote/on ...

WEC Energy Group

Operations Support Engineer

Waukesha, WI · Hybrid

$156K/yr

We Energies, a subsidiary of WEC Energy Group, is seeking a Operations Support Engineer in our Pewaukee, Wisconsin location. This position offers flexibility for a hybrid work arrangement (remote/on ...

Matador Resources

Operations Support Engineer

Dallas, TX

$66K - $90K/yr

Rotational position responsible for supporting drilling, completions and production engineers. Participate in multi-disciplinary teams to ensure operations are executed efficiently to meet all goals.

Linde

Operations Support Engineer

The Woodlands, TX · On-site

$63K - $86K/yr

Lead or contribute to technical reviews, hazard assessments, and improvement initiatives to support operational excellence. * Support Linde Engineering and Global Helium & Rare Gases teams throughout ...

Baylor Genetics

Operations Support Engineer

The Operations Support Engineer will be responsible for maintaining and monitoring technical software systems, resolving customer issues, and supporting software operations related to genomic ...

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All JobsNetwork Operations Support Engineer Jobs

Network Operations Support Engineer information

See salary details

$41.5K

$92.5K

$132.5K

How much do network operations support engineer jobs pay per year?

As of Jun 19, 2026, the average yearly pay for network operations support engineer in the United States is $92,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $114,000.00 per year, depending on experience, location, and employer.

What does a Network Operations Support Engineer do?

A Network Operations Support Engineer is responsible for monitoring, maintaining, and troubleshooting computer networks to ensure optimal performance and uptime. They handle network incidents, perform diagnostics, and resolve connectivity issues for organizations. Their duties often include configuring network hardware, updating software, and collaborating with other IT teams to address complex technical problems. By proactively managing network infrastructure, they help prevent outages and ensure reliable communication within the organization.

What are some common challenges faced by Network Operations Support Engineers and how can they be addressed?

Network Operations Support Engineers frequently encounter challenges such as managing unexpected outages, troubleshooting complex network issues under tight deadlines, and balancing multiple support requests. Proactively monitoring network performance and maintaining thorough documentation can help minimize downtime and streamline problem resolution. Collaborating closely with other IT teams and following established escalation protocols are also key strategies for addressing these challenges effectively.

What are the key skills and qualifications needed to thrive as a Network Operations Support Engineer, and why are they important?

To thrive as a Network Operations Support Engineer, you need a strong understanding of networking concepts, troubleshooting, and infrastructure management, typically supported by a degree in computer science or related certifications such as CCNA. Familiarity with network monitoring tools (e.g., SolarWinds, Nagios), ticketing systems, and command-line interfaces is essential. Excellent analytical thinking, problem-solving skills, and effective communication are crucial for collaborating with teams and resolving incidents efficiently. These skills ensure reliable network performance, rapid issue resolution, and minimal downtime for organizational operations.

What is the difference between Network Operations Support Engineer vs Network Support Technician?

AspectNetwork Operations Support EngineerNetwork Support Technician
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentData centers, enterprise networks, service providersHelp desks, on-site support, small to medium networks
ResponsibilitiesMonitoring, troubleshooting, maintaining network systemsInstalling, configuring, basic troubleshooting of network devices

The Network Operations Support Engineer typically handles complex network issues in large-scale environments, focusing on system stability and performance. In contrast, the Network Support Technician often provides frontline support, addressing basic network problems and assisting end-users. Both roles require similar certifications and work in related environments, but their scope and responsibilities differ based on experience and organizational needs.

More about Network Operations Support Engineer jobs
What job categories do people searching Network Operations Support Engineer jobs look for? The top searched job categories for Network Operations Support Engineer jobs are:
Infographic showing various Network Operations Support Engineer job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 82% Full Time, 5% Part Time, and 11% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $92,475 per year, or $44.5 per hour.
Network Operations Support Specialist

Network Operations Support Specialist

The Scion Group

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

The Scion Group rating

6.5

Company rating: 6.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

109th of 154 rated real estate companies

Job description

Want to learn more about The Scion Group? Check out our website.
We're hiring immediately!
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
This position will be based full-time out of our corporate headquarters in Chicago, IL.
Your Opportunity
The Network Operations Support Specialist is responsible for supporting, monitoring, and maintaining the organization's network infrastructure across The Scion Group's corporate and property environments. This role serves as a key operational resource for network support, vendor coordination, incident response, and infrastructure reliability.
The Specialist monitors network systems, responds to alerts, troubleshoots connectivity and wireless issues, coordinates escalations, and supports IT-related projects across the organization. Responsibilities also include documenting incidents, supporting service requests, coordinating with vendors and service providers, and assisting with onsite implementations and operational initiatives. This role requires strong communication skills, attention to detail, and the ability to operate effectively in a fast-paced support environment.
Your Responsibilities
Network Monitoring & Incident Response
  • Monitor network infrastructure, systems, and services using monitoring tools and dashboards.
  • Identify, triage, and respond to network alerts, outages, and performance issues.
  • Perform troubleshooting for LAN/WAN, Wi-Fi, ISP, and property connectivity issues.
  • Escalate unresolved or critical incidents to senior engineers, vendors, or service providers as needed.
  • Coordinate incident response activities to ensure timely resolution and communication.

Vendor Management & Escalation Coordination
  • Coordinate with vendors, contractors, and service providers for support, troubleshooting, and issue resolution.
  • Manage and track vendor escalations through resolution while ensuring timely follow-up.
  • Assist with provider reviews, service validations, and operational coordination.
  • Maintain communication between internal teams, vendors, and property staff during outages or service interruptions.

IT Project & Operational Support
  • Support planning, coordination, and execution of IT-related projects and infrastructure deployments.
  • Assist with property onboarding, network readiness reviews, and implementation support.
  • Coordinate field service activities, installations, and onsite support efforts.
  • Support operational changes and maintenance activities following established procedures.
  • Create and maintain network documentation, diagrams, and operational procedures.

Ticket Management & Documentation
  • Create, update, and manage incidents and service requests within the ticketing system.
  • Accurately document troubleshooting steps, actions taken, and resolution outcomes.
  • Maintain clear communication with stakeholders regarding incident status and updates.
  • Input, update, and verify operational data and tracking systems.

Property & Infrastructure Support
  • Provide remote and onsite support for corporate and property network environments.
  • Assist in troubleshooting switches, wireless access points, firewalls, and connectivity issues.
  • Support ongoing maintenance and operational health of network infrastructure.
  • Assist with network monitoring, uptime tracking, and performance reporting.

Professional Development & Best Practices
  • Follow established operational procedures, escalation protocols, and compliance standards.
  • Stay current with networking technologies, monitoring systems, and support best practices.
  • Participate in team meetings, operational reviews, and continuous improvement initiatives.
  • Perform other duties as assigned.

The responsibilities listed above may not be all-inclusive.
What We Require
Education
  • Associate degree or equivalent experience in Information Technology, Networking, or a related field preferred.
  • Industry certifications such as Network+ or equivalent are considered a plus.

Work Experience
  • 2 to 4 years of technical support, network operations, or infrastructure support experience required.
  • Experience supporting enterprise networking and wireless environments preferred.
  • Experience coordinating with vendors and service providers preferred.

Specific Competencies
  • Strong customer service and communication skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Working knowledge of Ethernet and wireless networking technologies.
  • Understanding of switching, VLANs, Wi-Fi, and general network troubleshooting concepts.
  • Experience with network monitoring and management systems such as SolarWinds or similar tools.
  • Experience with incident management and ticketing systems such as Zendesk or ServiceNow.
  • Strong organizational skills and attention to detail.
  • Ability to manage vendor escalations and support IT project coordination efforts.

Operational Details
  • Job location is based at the Chicago Headquarters
  • Working hours consist of standard daytime business operating hours with occasional after-hours availability for emergencies from time-to-time.
  • Ability to lift up-to 50 lbs. of equipment
  • Network Operations Center (NOC) and field support environment.
  • Participation in an on-call rotation supporting a 24/7/365 operation.
  • Travel required up to 30% to support property operations, implementations, and onsite IT initiatives.

Your Benefits
  • FLSA Status Exempt
  • Discretionary annual bonus
  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k Matching
  • Paid Maternity Leave

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
IND-B #wearehiring #werehiring
The base salary range for this full-time position is base + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Illinois Pay Range
$58,000-$63,000 USD

What The Scion Group employees say

Hours and flexibility

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