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Network Operations Support Engineer Jobs (NOW HIRING)

2T Consulting

Network Support Engineer

Wauwatosa, WI · On-site

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... The candidate will act as the Single Point of Contact (SPOC) and SME for network operations ...

2T Consulting

Network Support Engineer

Cudahy, WI

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... The candidate will act as the Single Point of Contact (SPOC) and SME for network operations ...

Point72

Network Support Engineer

Manhattan, NY · On-site

... operations. Responsibilities : • Build and scale resilient, low-latency enterprise network ... enterprise network support or engineering roles • Hands-on experience with Cisco platforms ...

Summit Broadband

Network Support Engineer

Orlando, FL · On-site

Network Support Engineer Reports to: Supervisor, Network Services Status : Full-Time/Exempt ... Ensures that the Network Operations Center has monitoring and access capabilities for all equipment ...

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Network Operations Support Engineer information

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$92.5K

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How much do network operations support engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for network operations support engineer in the United States is $92,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $114,000.00 per year, depending on experience, location, and employer.

What does a network operations support engineer do?

A Network Operations Support Engineer is responsible for monitoring, maintaining, and troubleshooting computer networks to ensure optimal performance and uptime. They handle network incidents, perform diagnostics, and resolve connectivity issues for organizations. Their duties often include configuring network hardware, updating software, and collaborating with other IT teams to address complex technical problems. By proactively managing network infrastructure, they help prevent outages and ensure reliable communication within the organization.

What are the key skills and qualifications needed to thrive as a network operations support engineer, and why are they important?

To thrive as a Network Operations Support Engineer, you need a strong understanding of networking concepts, troubleshooting, and infrastructure management, typically supported by a degree in computer science or related certifications such as CCNA. Familiarity with network monitoring tools (e.g., SolarWinds, Nagios), ticketing systems, and command-line interfaces is essential. Excellent analytical thinking, problem-solving skills, and effective communication are crucial for collaborating with teams and resolving incidents efficiently. These skills ensure reliable network performance, rapid issue resolution, and minimal downtime for organizational operations.

What are some common challenges faced by network operations support engineers and how can they be addressed?

Network Operations Support Engineers frequently encounter challenges such as managing unexpected outages, troubleshooting complex network issues under tight deadlines, and balancing multiple support requests. Proactively monitoring network performance and maintaining thorough documentation can help minimize downtime and streamline problem resolution. Collaborating closely with other IT teams and following established escalation protocols are also key strategies for addressing these challenges effectively.

What is the difference between Network Operations Support Engineer vs Network Support Technician?

AspectNetwork Operations Support EngineerNetwork Support Technician
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentData centers, enterprise networks, service providersHelp desks, on-site support, small to medium networks
ResponsibilitiesMonitoring, troubleshooting, maintaining network systemsInstalling, configuring, basic troubleshooting of network devices

The Network Operations Support Engineer typically handles complex network issues in large-scale environments, focusing on system stability and performance. In contrast, the Network Support Technician often provides frontline support, addressing basic network problems and assisting end-users. Both roles require similar certifications and work in related environments, but their scope and responsibilities differ based on experience and organizational needs.

Is a network operations support engineer a good career?

A network operations support engineer is a valuable role in maintaining and troubleshooting network infrastructure, often requiring skills in networking protocols, hardware, and monitoring tools. It offers steady employment opportunities, potential for certifications like Cisco CCNA, and the chance to work in various industries such as telecommunications and IT services.
More about Network Operations Support Engineer jobs

What job categories do people searching Network Operations Support Engineer jobs look for?

The top searched job categories for Network Operations Support Engineer jobs are:

Infographic showing various Network Operations Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $92,475 per year, or $44.5 per hour.

Network Support Engineer

2T Consulting

Wauwatosa, WI • On-site

Full-time

Posted 7 days ago

Job description

We are looking for an experienced Network Support Engineer to provide onsite support, deployment, administration, and maintenance of enterprise network infrastructure. The ideal candidate should have strong hands-on expertise in Cisco networking technologies, including routing, switching, SD-WAN, and network security solutions. The candidate will act as the Single Point of Contact (SPOC) and SME for network operations, ensuring network availability, performance, and security across enterprise environments.

Key Responsibilities
  • Provide onsite support for enterprise network infrastructure, including installation, configuration, troubleshooting, and maintenance.
  • Install, configure, and manage Cisco routers and switches.
  • Act as the SME and primary point of contact for network operations and network security activities.
  • Collaborate with the customer network engineering team to design and implement enterprise network strategies.
  • Identify business improvement opportunities and support project delivery in coordination with customer stakeholders.
  • Monitor network performance and resolve incidents, service requests, and operational issues within SLA.
  • Manage LAN environments (Data Center & Branch Offices), including switch configuration changes, code upgrades, and troubleshooting.
  • Manage WAN infrastructure, including routers, ISP connectivity, QoS implementation, configuration changes, and troubleshooting.
  • Administer firewall environments by performing policy updates, NAT configuration, access rule management, routing changes, and application access troubleshooting.
  • Support load balancers through configuration updates, code upgrades, certificate renewals, application deployments, and issue resolution.
  • Provide telecom support, including Microsoft Teams, IP Phones, VoIP configuration, call quality troubleshooting, and vendor coordination.
  • Coordinate with ISPs and hardware vendors for incident management and escalations.
  • Deploy, support, and troubleshoot Cisco SD-WAN environments.
  • Manage Cisco Firepower Threat Defense (FTD) firewalls and implement network security best practices.
  • Support Cisco Identity Services Engine (ISE) for network access control and policy enforcement (preferred).
  • Coordinate with remote teams, vendors, and business stakeholders during incident resolution and project implementation.
  • Perform network upgrades, patching, planned maintenance, and hardware replacement activities.
  • Maintain network documentation, topology diagrams, and configuration backups.
  • Ensure compliance with organizational security policies and operational standards.
  • Support firewall hardware replacement and configuration migration activities.
  • Follow ITIL processes, including Incident, Problem, Change, and Service Request Management, and participate in CAB meetings.
Required Skills & Qualifications
  • 10+ years of experience supporting enterprise network infrastructure.
  • Strong hands-on experience with Cisco Routing (OSPF, EIGRP, BGP).
  • Expertise in Cisco Switching technologies.
  • Experience with Cisco SD-WAN deployment and support.
  • Hands-on experience with Cisco Firepower Threat Defense (FTD).
  • Strong understanding of Firewall Policies, NAT, ACLs, VPNs, and Network Security.
  • Experience managing LAN/WAN environments across Data Centers and Branch Offices.
  • Knowledge of Cisco ISE is preferred.
  • Familiarity with Load Balancers and Telecom/VoIP support is an added advantage.
  • Experience working with ITIL processes and enterprise production support environments.
  • Excellent troubleshooting, communication, and stakeholder management skills.

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