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Technical Operations Assistant Jobs in Delaware (NOW HIRING)

Sallie Mae

Technology Operations Engineer II

Newark, DE · On-site

$67K - $91K/yr

... secure operations. * Assist in the development and execution of disaster recovery and business continuity plans for technology systems. * Provide technical support and guidance to end-users ...

Sallie Mae Bank

Technology Operations Engineer II

Newark, DE · On-site

$68K - $92K/yr

... secure operations. * Assist in the development and execution of disaster recovery and business continuity plans for technology systems. * Provide technical support and guidance to end-users ...

Sallie_mae

Technology Operations Engineer II

Newark, DE

$67K - $91K/yr

... secure operations. * Assist in the development and execution of disaster recovery and business continuity plans for technology systems. * Provide technical support and guidance to end-users ...

ALOFT AeroArchitects

Technical Trainer

Georgetown, DE · On-site

$30 - $40/hr

... operational goals. Through a combination of classroom instruction, on-the-job training (OJT), and ... * Assist in maintaining and updating ALOFT policies and procedures relevant to training.

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Technical Operations Assistant information

What are Technical Operations Assistants?

Technical Operations Assistants are professionals who provide support to technical teams by handling a variety of operational tasks. Their responsibilities typically include maintaining equipment, troubleshooting technical issues, coordinating schedules, ensuring compliance with safety protocols, and assisting with the setup and monitoring of systems. They often work in industries such as broadcasting, IT, telecommunications, and manufacturing. Technical Operations Assistants play a crucial role in ensuring that technical operations run smoothly and efficiently, supporting both technical staff and management.

What are the key skills and qualifications needed to thrive as a Technical Operations Assistant, and why are they important?

To thrive as a Technical Operations Assistant, you need strong organizational skills, attention to detail, and a foundational understanding of IT systems or operational processes, often supported by an associate's degree or relevant experience. Familiarity with help desk ticketing systems, office productivity software, and basic troubleshooting tools is typically required. Excellent communication, problem-solving abilities, and a proactive attitude help you excel in supporting teams and resolving issues efficiently. These skills ensure seamless technical operations, minimize downtime, and support overall organizational productivity.

What is the salary of an operations assistant?

The salary of a Technical Operations Assistant typically ranges from $40,000 to $60,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those with specialized skills can earn higher wages.

What are some common challenges faced by Technical Operations Assistants, and how can they be addressed?

Technical Operations Assistants often encounter challenges such as managing multiple time-sensitive tasks, troubleshooting unexpected technical issues, and coordinating effectively with cross-functional teams. Developing strong organizational skills, maintaining clear communication, and staying adaptable are key strategies to address these challenges. Proactively learning about internal systems and building rapport with IT and operations teams can also help streamline problem resolution and contribute to a more efficient workflow.

What jobs will no longer exist in 2030?

By 2030, roles such as data entry clerks and routine manufacturing assembly line jobs are expected to decline due to automation and AI technologies. In technical operations, repetitive tasks like basic system monitoring may be automated, requiring workers to focus on higher-level troubleshooting and system design skills.

What is the role of a technical assistant in operations?

A technical operations assistant supports the technical aspects of business processes by maintaining systems, troubleshooting issues, and assisting with equipment or software deployment. They often work with IT tools, follow safety protocols, and may require technical certifications or training to ensure smooth operational workflows.

What is the difference between Technical Operations Assistant vs Technical Support Specialist?

AspectTechnical Operations AssistantTechnical Support Specialist
Required CredentialsAssociate degree or equivalent, technical certifications often preferredAssociate degree or higher, certifications like CompTIA A+ beneficial
Work EnvironmentOffice setting, supporting technical operations and infrastructureHelp desk, customer service, troubleshooting end-user issues
Employer & Industry UsageIT departments, tech companies, corporate environmentsIT support firms, tech companies, customer service centers
Common Search & Comparison IntentUnderstanding roles in technical operations and supportClarifying support responsibilities and technical troubleshooting

The Technical Operations Assistant primarily supports technical infrastructure and operational tasks within an organization, often working behind the scenes. In contrast, the Technical Support Specialist focuses on assisting end-users with technical issues, troubleshooting hardware and software problems. Both roles require technical certifications and are common in IT environments, but they serve different functions within the tech support ecosystem.

What does an operations assistant do?

An operations assistant supports the daily functions of a business by handling administrative tasks, coordinating workflows, and ensuring operational efficiency. They may use tools like spreadsheets and scheduling software, and often require strong organizational and communication skills to assist teams and improve processes.
What are the most commonly searched types of Technical Operations jobs in Delaware? The most popular types of Technical Operations jobs in Delaware are:
What are popular job titles related to Technical Operations Assistant jobs in Delaware? For Technical Operations Assistant jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Technical Operations Assistant jobs in Delaware look for? The top searched job categories for Technical Operations Assistant jobs in Delaware are:
What cities in Delaware are hiring for Technical Operations Assistant jobs? Cities in Delaware with the most Technical Operations Assistant job openings:
Technical Operations Assistant jobs near you
Infographic showing various Technical Operations Assistant job openings in Delaware as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
Technology Operations Engineer II

Technology Operations Engineer II

Sallie Mae

Newark, DE • On-site

$67K - $91K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Sallie Mae rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

When you join Sallie Mae, you become a champion for all students.
We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.
We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
The Technology Operations Engineer II will be responsible for ensuring the smooth functioning of our technology systems and infrastructure.
What You'll Do
  • Assist in the implementation, maintenance, and support of technology systems, including hardware, software, networks, and telecommunications.
  • Monitor the performance and availability of technology systems, identifying and resolving issues in a timely manner to minimize downtime and disruptions.
  • Participate in technology projects, assisting with planning, implementation, and testing activities.
  • Contribute to the development and enforcement of technology operations policies, procedures, and standards to ensure consistent and secure operations.
  • Assist in the development and execution of disaster recovery and business continuity plans for technology systems.
  • Provide technical support and guidance to end-users, troubleshooting technology issues and escalating problems as needed.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What you have
Minimum: Indicate minimum education, skills and experience required.
  • Strong knowledge of technology infrastructure, including hardware, software, networks, and telecommunications systems.
  • Familiarity with ITIL framework and best practices for technology operations.
  • Experience with incident management, problem management, and change management processes.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve technology issues effectively.
  • Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels.
  • Detail-oriented with strong organizational and multitasking abilities to manage multiple tasks and priorities.

Preferred: Indicate "nice to haves" regarding education, skills, and experience.
  • Bachelor's degree in computer science, information technology, or a related field.
  • 3 years of experience in technology operations or a similar role.

The Americans with Disabilities Act
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Feeling your best helps you do your best:
Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).
  • Competitive base salaries
  • Bonus incentives
  • Generous PTO, Floating Holidays and 12 Federal Holidays observed
  • Support for financial-well-being and retirement 401k with employer match
  • Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
  • Employer paid short-term/long-term disability and basic life insurance
  • Flexible hybrid working arrangements.
  • Paid parental leave and adoption reimbursement programs
  • Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
  • Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
  • Tuition Reimbursement and Family Scholarship Programs
  • Career development and training opportunities

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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