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Technical Operations Assistant Jobs (NOW HIRING)

The Technical Operations Engineer works in a processdriven, automationenabled environment focused ... Follow established escalation procedures when issues exceed scope * Assist with maintaining ...

The Technical Operations Engineer works in a processdriven, automationenabled environment focused ... Follow established escalation procedures when issues exceed scope * Assist with maintaining ...

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Technical Operations Assistant information

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$19K

$44.3K

$76.5K

How much do technical operations assistant jobs pay per year?

As of Jul 17, 2026, the average yearly pay for technical operations assistant in the United States is $44,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $44,000.00 per year, depending on experience, location, and employer.

What are Technical Operations Assistants?

Technical Operations Assistants are professionals who provide support to technical teams by handling a variety of operational tasks. Their responsibilities typically include maintaining equipment, troubleshooting technical issues, coordinating schedules, ensuring compliance with safety protocols, and assisting with the setup and monitoring of systems. They often work in industries such as broadcasting, IT, telecommunications, and manufacturing. Technical Operations Assistants play a crucial role in ensuring that technical operations run smoothly and efficiently, supporting both technical staff and management.

What are the key skills and qualifications needed to thrive as a Technical Operations Assistant, and why are they important?

To thrive as a Technical Operations Assistant, you need strong organizational skills, attention to detail, and a foundational understanding of IT systems or operational processes, often supported by an associate's degree or relevant experience. Familiarity with help desk ticketing systems, office productivity software, and basic troubleshooting tools is typically required. Excellent communication, problem-solving abilities, and a proactive attitude help you excel in supporting teams and resolving issues efficiently. These skills ensure seamless technical operations, minimize downtime, and support overall organizational productivity.

What is the salary of an operations assistant?

The salary of a Technical Operations Assistant typically ranges from $40,000 to $60,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those with specialized skills can earn higher wages.

What are some common challenges faced by Technical Operations Assistants, and how can they be addressed?

Technical Operations Assistants often encounter challenges such as managing multiple time-sensitive tasks, troubleshooting unexpected technical issues, and coordinating effectively with cross-functional teams. Developing strong organizational skills, maintaining clear communication, and staying adaptable are key strategies to address these challenges. Proactively learning about internal systems and building rapport with IT and operations teams can also help streamline problem resolution and contribute to a more efficient workflow.

What jobs will no longer exist in 2030?

By 2030, roles such as data entry clerks and routine manufacturing assembly line jobs are expected to decline due to automation and AI technologies. In technical operations, repetitive tasks like basic system monitoring may be automated, requiring workers to focus on higher-level troubleshooting and system design skills.

What is the role of a technical assistant in operations?

A technical operations assistant supports the technical aspects of business processes by maintaining systems, troubleshooting issues, and assisting with equipment or software deployment. They often work with IT tools, follow safety protocols, and may require technical certifications or training to ensure smooth operational workflows.

What is the difference between Technical Operations Assistant vs Technical Support Specialist?

AspectTechnical Operations AssistantTechnical Support Specialist
Required CredentialsAssociate degree or equivalent, technical certifications often preferredAssociate degree or higher, certifications like CompTIA A+ beneficial
Work EnvironmentOffice setting, supporting technical operations and infrastructureHelp desk, customer service, troubleshooting end-user issues
Employer & Industry UsageIT departments, tech companies, corporate environmentsIT support firms, tech companies, customer service centers
Common Search & Comparison IntentUnderstanding roles in technical operations and supportClarifying support responsibilities and technical troubleshooting

The Technical Operations Assistant primarily supports technical infrastructure and operational tasks within an organization, often working behind the scenes. In contrast, the Technical Support Specialist focuses on assisting end-users with technical issues, troubleshooting hardware and software problems. Both roles require technical certifications and are common in IT environments, but they serve different functions within the tech support ecosystem.

What does an operations assistant do?

An operations assistant supports the daily functions of a business by handling administrative tasks, coordinating workflows, and ensuring operational efficiency. They may use tools like spreadsheets and scheduling software, and often require strong organizational and communication skills to assist teams and improve processes.
More about Technical Operations Assistant jobs
What cities are hiring for Technical Operations Assistant jobs? Cities with the most Technical Operations Assistant job openings:
What are the most commonly searched types of Technical Operations jobs? The most popular types of Technical Operations jobs are:
What states have the most Technical Operations Assistant jobs? States with the most job openings for Technical Operations Assistant jobs include:
Infographic showing various Technical Operations Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $44,267 per year, or $21.3 per hour.
Technical Operations Supervisor

Technical Operations Supervisor

IQ Fiber

Jacksonville, FL • On-site

Full-time

Posted 10 days ago


Job description

A Smarter Career Choice

The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.

We're looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you'll find a place where your voice matters. You'll find a team who works hard and has fun. And, if you're like us, you'll know you made a Smarter career choice.

Position Summary

IQ Fiber is seeking a Supervisor, Technical Operations responsible for supervising and coordinating the day-to-day activities of a team of field technicians, ensuring fiber drops, installations, and service calls are completed accurately, on time, and in accordance with quality and safety standards. This is a high-energy, coaching-focused role that builds a collaborative, results-driven environment where team members can thrive in their careers.

The Supervisor balances daily workload, arranges resources to meet demand, performs technical field work when needed, and responds to escalations. This role works closely with operations leadership to surface issues related to customer perception, workforce, service, and performance. Rotating weekend hours are required.

Essential Duties and Responsibilities

  • Supervise day-to-day operations of the Technical Operations team, ensuring fiber drops, installations, and service calls are completed accurately, on time, and in accordance with quality and safety standards.
  • Monitor staff scheduling and availability, making dynamic adjustments to meet customer install intervals and service resolution goals; review daily priorities and balance workload to ensure results are achieved.
  • Train and coach team members to improve technical and soft skills; provide ongoing performance feedback, conduct evaluations, and support individual career development.
  • Assist with hiring, onboarding, development, and retention of the Technical Operations team.
  • Act as an escalation point for critical issues, taking end-to-end ownership of customer incidents and engaging other teams as needed to drive swift resolution.
  • Ensure team adherence to customer, company, industry (TIA/EIA, ANSI, BICSI), and OSHA safety standards; monitor compliance with installation and service quality programs.
  • Manage and improve team standards, procedures, and working practices; assist with internal and external knowledge bases and SOPs.
  • Oversee proper operation and maintenance of assigned vehicles, equipment, and tools within company safety standards.
  • Communicate issues related to customer perception, workforce, service, and performance to operations leadership; provide plant issue feedback to the outside plant construction manager to support continuous improvement.
  • Assist with daily, weekly, and monthly productivity and performance reports; provide operational coverage outside regular business hours and perform technical field work when needed.

Required Qualifications

  • Associate's degree in management or equivalent experience; must be able to pass a criminal background check and drug screening.
  • 3+ years of experience supervising a technical operations team supporting residential and commercial fiber installation and service.
  • 3+ years of experience mentoring, managing, and providing performance feedback to technical staff, with a demonstrated ability to develop talent and deliver on departmental goals and key metrics.
  • Experience with ticketing, CRM, provisioning, ordering, scheduling, or troubleshooting tools accessed via tablets and/or smartphones.
  • Experience creating and reviewing training documentation, SOPs, troubleshooting guides, and internal FAQs; comprehensive understanding of OSHA rules and regulations.
  • Must have and maintain a valid driver's license, auto insurance, and a satisfactory driving record.
  • Strong technical aptitude with the ability to explain complex concepts clearly to both technical and non-technical audiences.
  • Proficiency in Microsoft Office applications.
  • Ability to communicate clearly in written and verbal formats and to manage multiple priorities with strong analytical, problem-solving, and organizational skills in a fast-paced environment.

What Success Looks Like

  • Daily field operations — including installations, service calls, and fiber drops — are completed accurately, safely, and on time, with consistent execution across the team.
  • Technicians are actively coached and supported with ongoing feedback and training, driving strong performance and keeping key metrics such as install completion, CSAT, and MTTR on target.
  • Schedules and resources are managed and adjusted to maintain operational efficiency and workload balance, ensuring service demands and customer expectations are reliably met.
  • Safety, quality, and company standards are consistently upheld across the team, with compliance monitored closely and best practices reinforced through active day-to-day leadership.
  • Customer and operational escalations are handled with ownership and urgency, with complex issues resolved effectively through coordination with internal teams and clear follow-through.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be currently authorized to work for any U.S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position.

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