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Warnerbros

Technical Operations Assistant - CNN

Atlanta, GA · On-site

$36K - $42K/yr

A CNN Technical Operations Assistant (TOA) is an entry level position into the world of Technical Operations. Technical Operations Assistants are highly motivated and technically proficient employees ...

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Technical Operations Assistant information

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$19K

$44.3K

$76.5K

How much do technical operations assistant jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical operations assistant in the United States is $44,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $44,000.00 per year, depending on experience, location, and employer.

What is a technical operations assistant?

Technical Operations Assistants are professionals who provide support to technical teams by handling a variety of operational tasks. Their responsibilities typically include maintaining equipment, troubleshooting technical issues, coordinating schedules, ensuring compliance with safety protocols, and assisting with the setup and monitoring of systems. They often work in industries such as broadcasting, IT, telecommunications, and manufacturing. Technical Operations Assistants play a crucial role in ensuring that technical operations run smoothly and efficiently, supporting both technical staff and management.

What are the key skills and qualifications needed to thrive as a technical operations assistant?

To thrive as a Technical Operations Assistant, you need strong organizational skills, attention to detail, and a foundational understanding of IT systems or operational processes, often supported by an associate's degree or relevant experience. Familiarity with help desk ticketing systems, office productivity software, and basic troubleshooting tools is typically required. Excellent communication, problem-solving abilities, and a proactive attitude help you excel in supporting teams and resolving issues efficiently. These skills ensure seamless technical operations, minimize downtime, and support overall organizational productivity.

What does a technical operations assistant do?

A technical operations assistant supports the technical functions of an organization by maintaining systems, troubleshooting hardware and software issues, and assisting with network and infrastructure management. They often work with tools like ticketing systems and may require basic knowledge of IT protocols, hardware, and software. The role typically involves providing technical support, ensuring system uptime, and helping implement technical projects.

What are some common challenges faced by technical operations assistants, and how can they be addressed?

Technical Operations Assistants often encounter challenges such as managing multiple time-sensitive tasks, troubleshooting unexpected technical issues, and coordinating effectively with cross-functional teams. Developing strong organizational skills, maintaining clear communication, and staying adaptable are key strategies to address these challenges. Proactively learning about internal systems and building rapport with IT and operations teams can also help streamline problem resolution and contribute to a more efficient workflow.

How much does a technical operations assistant get paid?

The average salary for a technical operations assistant typically ranges from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while those with specialized skills or certifications can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What is the difference between Technical Operations Assistant vs Technical Support Specialist?

AspectTechnical Operations AssistantTechnical Support Specialist
Required CredentialsAssociate degree or equivalent, technical certifications often preferredAssociate degree or higher, certifications like CompTIA A+ beneficial
Work EnvironmentOffice setting, supporting technical operations and infrastructureHelp desk, customer service, troubleshooting end-user issues
Employer & Industry UsageIT departments, tech companies, corporate environmentsIT support firms, tech companies, customer service centers
Common Search & Comparison IntentUnderstanding roles in technical operations and supportClarifying support responsibilities and technical troubleshooting

The Technical Operations Assistant primarily supports technical infrastructure and operational tasks within an organization, often working behind the scenes. In contrast, the Technical Support Specialist focuses on assisting end-users with technical issues, troubleshooting hardware and software problems. Both roles require technical certifications and are common in IT environments, but they serve different functions within the tech support ecosystem.

More about Technical Operations Assistant jobs
What cities are hiring for Technical Operations Assistant jobs? Cities with the most Technical Operations Assistant job openings:
What are the most commonly searched types of Technical Operations jobs? The most popular types of Technical Operations jobs are:
What states have the most Technical Operations Assistant jobs? States with the most job openings for Technical Operations Assistant jobs include:
What job categories do people searching Technical Operations Assistant jobs look for? The top searched job categories for Technical Operations Assistant jobs are:
Technical Operations Assistant jobs near you
Infographic showing various Technical Operations Assistant job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,267 per year, or $21.3 per hour.

Technical Operations Assistant - CNN

Warnerbros

Atlanta, GA • On-site

$36K - $42K/yr

Full-time

Posted 20 days ago

Job description

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

We are the now and the next. The power behind the people building the future. We are born from the spirit of innovation. We are created from the idea that people around the world want more, need more, deserve more. We are the home of the global digital revolution. We are CNN.

To see what it's like to work atCNN, follow @WBDLife onInstagramandX!

Your New Role...
This is our story CNN Technical Operations is at the center of our global live media experience. We are the team with a front row seat to every story, every show, and every event as history is made before our eyes. We are a home for opportunities: to be part of the action, to grow, to develop, and to influence.
A CNN Technical Operations Assistant (TOA) is an entry level position into the world of Technical Operations. Technical Operations Assistants are highly motivated and technically proficient employees that are driven to succeed. The TOA position plays an integral role as part of the studio production team. A CNN TOA has an effective ability to communicate and multitask as they perform Floor Directing and Gripping duties within the studios of CNN Atlanta.

Your Role Accountabilities...

  • Floor Directing and Gripping for live and pre-recorded shows within CNN, CNN International and CNN Espanol studios

  • Operating Teleprompter

  • Participating in production meetings and assisting the Director with camera blocking and scenery issues

  • Assisting other studio personnel as required (prepping talent for air, etc.)

  • Troubleshooting issues and reporting them in a timely manner

  • Training and participating in career development opportunities to become a competitive candidate for advanced positions within Technical Operations

  • Engaging in the continued growth and development of the TOA and Technical Operations department.

Qualifications and Experience...

  • College degree or equivalent prior experience working in a live control room and/or studio production environment.

  • Desire to work and advance within Technical Operations' control rooms and studios.

  • Ability and desire to work under pressure and in a 24x7 'live news' environment.

  • Attention to detail, overall positive attitude and ability to work well with others.

  • Strong multi-tasking skill set

  • Previous exposure to broadcast environment

  • Fluency in Spanish is a plus

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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