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Technical Operations Job Jobs (NOW HIRING)

Roku

Technical Operations Manager

Austin, TX · On-site

About the Team Technical Operations is the first line of defense for the Roku platform. We are a global, around-the-clock team responsible for the health and stability of The Roku Channel (TRC), live ...

Roku

Technical Operations Manager

Stamford, CT · On-site

$112K - $140K/yr

About the Team Technical Operations is the first line of defense for the Roku platform. We are a global, around-the-clock team responsible for the health and stability of The Roku Channel (TRC), live ...

Wayve

Technical Operations Manager

Sunnyvale, CA · On-site

The role We're looking for a Technical Operations Manager to join Wayve's Technical Operations function, acting as the critical bridge between Science, Product, Engineering, and Operations. This role ...

Medlytix

Technical Operations Engineer

Roswell, GA

The Technical Operations Engineer is responsible for supporting the performance, reliability, and visibility of the Medlytix Production System. This role serves as a hybrid technical function ...

Medlytix

Technical Operations Engineer

Roswell, GA · On-site

The Technical Operations Engineer is responsible for supporting the performance, reliability, and visibility of the Medlytix Production System. This role serves as a hybrid technical function ...

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Technical Operations Job information

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$35.5K

$91.3K

$144.5K

How much do technical operations job jobs pay per year?

As of Jul 16, 2026, the average yearly pay for technical operations job in the United States is $91,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $111,500.00 per year, depending on experience, location, and employer.

What is the difference between Technical Operations Job vs Network Operations Job?

AspectTechnical Operations JobNetwork Operations Job
Required CredentialsCertifications like CompTIA A+, Network+, Cisco CCNACertifications like CCNA, Network+
Work EnvironmentData centers, IT departments, technical support teamsNetwork monitoring centers, ISP facilities, enterprise networks
Employer & Industry UsageIT companies, tech firms, service providersTelecommunications, internet service providers, large enterprises
Common Search & ComparisonYesYes

The Technical Operations Job and Network Operations Job share overlapping skills and certifications, often working within IT and network environments. While Technical Operations roles focus on overall system maintenance, hardware, and software support, Network Operations roles specialize in managing and monitoring network infrastructure. Both are essential in tech and telecom industries, but they emphasize different technical areas.

More about Technical Operations Job jobs
What cities are hiring for Technical Operations Job jobs? Cities with the most Technical Operations Job job openings:
What job categories do people searching Technical Operations Job jobs look for? The top searched job categories for Technical Operations Job jobs are:
Technical Operations Job jobs near you
Infographic showing various Technical Operations Job job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $91,282 per year, or $43.9 per hour.
Technical Operations Manager

Technical Operations Manager

Roku

Austin, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

About the Team

Technical Operations is the first line of defense for the Roku platform. We are a global, around-the-clock team responsible for the health and stability of The Roku Channel (TRC), live and on-demand content pipelines, ad delivery, and the user-facing experience across all Roku platforms. We sit at the intersection of Engineering, Content, Live Operations, and Advertising - triaging issues in real time, owning major launch execution, and building the tooling and automation that keeps Roku running at scale.

About the Role

We are looking for a Technical Operations Manager to lead a team of engineers who monitor, triage, and resolve platform issues 24/7. This role requires someone who is equally comfortable diving deep into a production incident and running a cross-functional launch war room. You will manage SLAs, own launch readiness for high-visibility events, drive automation initiatives, and serve as an escalation point for partner teams including Engineering, Content Operations, Live Operations, Advertising, and Rights Management.

What You'll Be Doing
  • Lead and develop a team of Technical Operations Engineers across multiple time zones, including global contractors
  • Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated with urgency and accuracy
  • Own the end-to-end incident management process - from initial triage through escalation, stakeholder communication, resolution, and post-mortem
  • Manage and enforce SLAs across priority tiers, ensuring Engineering and business stakeholders are kept informed throughout issue lifecycles
  • Lead war room execution for P0/P1 launches, driving readiness reviews, runbook preparation, and day-of coordination with cross-functional teams
  • Coordinate CDN and internal infrastructure capacity planning in advance of high-visibility events, maintaining relationships with CDN partners
  • Partner with Engineering to prioritize production bugs, advocate for platform stability improvements, and reduce operational toil
  • Drive automation initiatives that reduce manual monitoring, streamline escalation workflows, and improve team efficiency at scale
  • Collaborate closely with Content Operations, Live Operations, Advertising Operations, Platform Operations, and Engineering to ensure smooth content delivery and issue resolution across all platforms
  • Represent Technical Operations in cross-functional launch planning, ensuring the team is engaged 30 days prior to major events
  • Define and maintain escalation paths, runbooks, and operational documentation for the team
What We're Looking For
  • 5+ years of experience in technical or platform operations within a streaming, media, or consumer technology environment
  • 2+ years of leading technical teams, including geographically distributed or contractor-based teams
  • Deep familiarity with ad delivery operations, including monitoring ad fill rates and working across SSAI and client-side ad insertion workflows
  • Hands-on experience with monitoring and alerting tools such as Datadog, PagerDuty, or equivalent platforms
  • Proven ability to lead high-pressure incident triage and cross-functional escalation across engineering and business teams
  • Experience managing launch readiness for live or high-profile events, including war room coordination and runbook ownership
  • Strong understanding of CDN architecture and capacity planning in a video streaming context
  • Ability to translate technical issues into clear business impact for non-technical stakeholders
  • Track record of building or improving automation to reduce manual operational overhead
  • Excellent communication and prioritization skills in a fast-paced, always-on environment
  • Willingness to support on-call coverage, including evenings and weekends for critical launches or incidents
  • Bachelor's degree or equivalent work experience
  • Willingness to work flexible hours, including evenings and weekends, to meet project deadlines and support critical operations.

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