Position Title: Handyman/Maintenance Technician
Functional Title: Building Operations Technician
Office: Facilities Management
Reports to: Assistant Director, Building Operations/Resident Superintendent
About International House
International House (I-House) is a residency program for graduate students and young professionals, built on the simple yet radical notion that living in a diverse community instills a lifelong dedication to cultural understanding.
Since 1924, I-House has welcomed young people from all over the world to live, learn, and grow together. In addition to offering safe and comfortable housing within a New York City historic landmark, I-House hosts an array of programming and other opportunities designed to foster cross-cultural connection and to help residents form lifelong bonds.
From the outset, our mission has been simple and daring: to cultivate individuals who will help bridge the polarization, isolation, and division our world continues to face. Through an intentional admissions process, we curate an eclectic, interdisciplinary cohort of open-minded individuals who come together at a key stage in life for a crash course in social and cultural intelligence. It is a life-changing experience our alumni carry into their communities, practices, and professions.
Learn more at www.ihouse-nyc.org.
Job Summary
The Building Operations Technician position is a critical collaborator and member of the I-House Building Operations team responsible for a wide variety of facility related duties, periodic maintenance tasks and capital improvement projects.
Why Work at I-House?
I-House offers meaningful career opportunities, robust benefits, and a supportive environment for its employees. Perks and benefits include:
- Generous time off including vacation, holidays, and sick time
- Comprehensive benefits including health, dental, vision, and life insurance
- 403(b) retirement plan with company match
- Tuition assistance for bachelor's degree
- Flexible spending accounts for healthcare and dependent care expenses
- Complimentary access to our on-site fitness facilities
- Staff discount in our full-service dining facility
- Employee appreciation events and enrichment programming
- A friendly, inclusive, and collaborative work culture committed to I-Houseโs core values of Empathy, Respect and Moral Courage
Responsibilities
- Provide support to the Building Operations team, which consists of eight full time employees. Assist the Assistant Director, Building Operations, with setting team priorities, help coordinate and schedule other staff assignments, and establish team goals and objectives.
- Be a key contributor within the Building Operations team that has responsibility for the day-to-day building repair and maintenance requirements for seven hundred resident rooms, three guest suites, eight administrative offices, and many common spaces as well as the exterior building and grounds.
- Recommends, develops and implements preventative maintenance programs and best practices with an emphasis on cost efficiency and best value.
- In partnership with the Assistant Director, Building Operations, coordinate planning, communication and implementation of interior and exterior projects and modifications of buildings.
- Communicate directly with and occasionally manage external vendors and contractors working in the building.
- Interact and communicate with residents and staff and provide necessary Facilities services and updates when systems or equipment may be impacted by service or project related maintenance work.
- Work with the Assistant Director, Building Operations, to achieve and maintain regulatory compliance with all NYC Building Codes and other regulatory agencies. This involves performing work that supports the facility to achieve proper certification requirements.
- Building Operations Technicians are expected to play a key role in Life Safety evacuation procedures.
- Periodically inspect buildings for safety hazards and maintenance needs and develop corrective action work plans to address items identified. They should be knowledgeable in general OSHA regulatory guidelines and apply that knowledge in improving our facilities with a goal of having a highly safe and comfortable working and living environment.
- Immediately and affirmatively respond to and resolve building occupant complaints, including but not limited to lighting, temperature, noise, air quality, vermin, and elevator operations.
- Work on assigning or completing all Upkeep Work Ticket Management system requests in a timely matter and to complete satisfaction of both Facilities management and the Resident.
- Work with Public Safety & Resident & Guest Services personnel to respond to requests for emergency assistance after normal business hours.
- Enforce building rules and establish procedures for the safe operations and maintenance of the building facilities.
- May work on special projects as assigned by the Assistant Director, Building Operations. This will include being involved in the development of special projectโs scope of work and its preliminary budget, soliciting service agreements from contractors, and coordinating contractor site movements.
- Attend periodic Departmental or Organizational staff meetings.
Minimum Qualifications
Three (3) years prior experience in maintenance, facilities or a field with related skills
- Basic knowledge of general repairs and maintenance work
- Ability to complete work in accordance with established timeframes, quantity, and quality requirements for thoroughness
- Excellent customer service and problem-solving skills with the ability to remain positive and professional
- Must be able to physically perform the tasks of the position and understand and carry out written and oral instructions. This includes extensive walking, standing, stair climbing, bending, pulling, pushing, climbing, and lifting at least 50 pounds.
- Available for evening, weekend and holiday work, as needed.
Salary Range
$27 per hour starting rate.
International House provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, International House complies with applicable state and local laws governing nondiscrimination in employment. International House expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.