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Student Service Manager Jobs (NOW HIRING)

Kaplan

Student Services Coordinator

Boston, MA · On-site

$31K/yr

Liaise with national Customer Service team to follow policies related to course adjustments ... Cash management: book deposits, payments, etc * Internship recruitment and placement * University ...

Kaplan, Inc.

Student Services Coordinator

Boston, MA · On-site

$31K/yr

Liaise with national Customer Service team to follow policies related to course adjustments ... Cash management: book deposits, payments, etc * Internship recruitment and placement * University ...

Kaplan, Inc.

Student Services Coordinator

Boston, MA · On-site

$31K/yr

Liaise with national Customer Service team to follow policies related to course adjustments ... Cash management: book deposits, payments, etc * Internship recruitment and placement * University ...

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How much do student service manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for student service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is a student service manager?

Student Service Managers are professionals who oversee and coordinate services that support students' academic and personal success within educational institutions. They typically manage programs related to student advising, counseling, housing, extracurricular activities, and support services. Their role often involves collaborating with faculty, staff, and students to enhance the overall student experience and ensure student needs are met efficiently. Student Service Managers also help design strategies to improve student retention, engagement, and satisfaction across campus.

What are some common challenges student service managers face when supporting a diverse student population?

Student Service Managers often encounter challenges such as addressing the varied needs of students from different backgrounds, managing high caseloads, and ensuring timely support. Balancing administrative duties with direct student interaction can be demanding, especially during peak enrollment or exam periods. Effective communication and adaptability are key in collaborating with faculty, counselors, and external organizations to provide comprehensive resources for all students.

What are the key skills and qualifications needed to thrive as a student service manager, and why are they important?

To thrive as a Student Service Manager, you need expertise in student affairs, program management, and a relevant degree in education, counseling, or a related field. Familiarity with student information systems, data analysis tools, and knowledge of compliance regulations is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help foster supportive student environments and effective communication. These skills ensure that student needs are met efficiently, enhancing retention, satisfaction, and overall campus experience.

What is the difference between Student Service Manager vs Academic Advisor?

AspectStudent Service ManagerAcademic Advisor
Required CredentialsBachelor’s degree often in education, counseling, or related field; experience in student servicesBachelor’s degree in education, counseling, or related field; sometimes a certification in academic advising
Work EnvironmentEducational institutions, student support offices, collegesColleges, universities, academic departments
Employer & Industry UsageUsed by colleges and universities to oversee student support servicesCommonly employed in higher education to guide students academically
Search & Comparison IntentPeople comparing roles in student support and managementStudents or staff seeking academic guidance or advising roles

The main difference is that a Student Service Manager oversees broader student support services and manages staff, while an Academic Advisor focuses on guiding students academically and helping them select courses. Both roles require similar educational backgrounds but differ in scope and responsibilities within educational institutions.

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What are the most commonly searched types of Student Service jobs?

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Student Service Manager jobs near you
Infographic showing various Student Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Student Services Manager, Aerospace and Mechanical Engineering (AME Department Lead)

University of Southern California

Los Angeles, CA • On-site

$86K - $102K/yr

Full-time

Posted 8 days ago

University Of Southern California rating

8.4

Company rating: 8.4 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

104th of 622 rated colleges and universities

Job description

The Student Services Manager, Aerospace and Mechanical Engineering (AME Department Lead), provides management and operational oversight for all student services and academic advising functions within the Department of Aerospace and Mechanical Engineering (AME). Reporting to the Department's Director of Administration and Finance, this position leads and provides direct oversight of three professional staff within the department's student services team, supporting undergraduate, master's, and doctoral populations.
The AME department serves more than 1,000 students across three degree levels, undergraduate, master's, and doctoral. The Manager ensures that departmental advising and student services are delivered in accordance with University policy, School-wide standards, and the Viterbi Student Services Handbook: Standards & Expectations for Academic Advising and its companion Appendix: Service Standards & Benchmarks.
This position provides leadership, supervision, and training for departmental student services staff and works closely with faculty, departmental leadership, and VASE Student & Academic Services to ensure consistent, accurate, and equitable student support services. The Manager plays a central role in promoting operational excellence, aligning departmental practices with School-wide expectations, and supporting student success throughout the academic lifecycle.
CORE RESPONSIBILITIES
  • Provide leadership, direction, and supervision for the AME student services team, including undergraduate, master's, and doctoral advising functions.
  • Manage the department's doctoral admission process in coordination with the VASE office, Viterbi Graduate Admission, and the Graduate School.
  • Oversee daily advising operations, student enrollment management, and academic records for all AME degree programs.
  • Ensure compliance with University and School policies related to curriculum, degree progress, academic standing, and student services operations.
  • Collaborate with the Assistant Dean for Student & Academic Services to maintain alignment with the Viterbi Student Services Handbook and ensure consistent implementation of School-wide standards and service expectations.
  • Serve as the primary advisor to the Department Chair and faculty on student services trends, enrollment data, and student success outcomes.
  • Develop, train, and evaluate student services staff; ensure staff have access to ongoing professional development and School resources.
  • Oversee communication, petitions, degree clearance, and other academic processes in coordination with the VASE Student & Academic Services team.
  • Represent the department in School-wide meetings, committees, and initiatives related to advising and student services operations.
  • Support continuous improvement in departmental advising practices and documentation.

VITERBI ADVISING STANDARDS
All Student Services staff are expected to execute their responsibilities in accordance with the Viterbi Student Services Handbook: Standards & Expectations for Academic Advising and its Appendix: Service Standards & Benchmarks. These standards promote consistency, accountability, and collaboration across the Viterbi School of Engineering, ensuring that all students receive equitable, accurate, and high-quality advising support.
REPORTING RELATIONSHIPS & TEAM STRUCTURE
Reports to: AME Director of Administration and Finance.
Supervises: Three (3) departmental student services staff supporting undergraduate, master's, and doctoral advising functions.
Collaborates with: Faculty program directors, departmental leadership, and VASE Student & Academic Services.
PREFERRED QUALIFICATIONS
  • Bachelor's degree required; Master's degree in higher education, student affairs, or related field preferred.
  • Minimum of five years of progressively responsible experience in academic advising or student services.
  • Demonstrated success supervising professional staff and managing student services operations in a complex academic environment.
  • Strong knowledge of USC academic policies, student records systems, and advising procedures.
  • Excellent communication, organizational, and leadership skills.
  • Proven ability to collaborate effectively with faculty, staff, and central administration.

ADDITIONAL INFORMATION All Student Services, Programs, and Engagement staff, both within VASE and in the academic departments, are required to work onsite a minimum of four days per week, with one remote day permitted. Work schedules must align with regular USC business hours to ensure consistent service delivery and effective team collaboration. This schedule applies uniformly across all units, and adherence to it is an expectation of employment in support of the School's student service standards.
The annual base salary range for this position is $86,089.39 - $102,264.49. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) scope of responsibilities, work experience, education and training, skills, internal equity, and market conditions.
DISCLAIMER This description outlines the general nature and level of work performed; it is not an exhaustive list of all duties, responsibilities, or skills required. Management may assign or reassign duties to respond to organizational priorities and evolving needs.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education
Minimum Experience: 5 years
Minimum Field of Expertise: Supervisory experience in student programs and services
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
  • Notice of Non-discrimination
  • Employment Equity
  • Read USC's Clery Act Annual Security Report
  • USC is a smoke-free environment
  • Digital Accessibility

If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$151975.htmld

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About University of Southern California

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The University of Southern California (USC) is not a conventional company, but a private research university established in the heart of Los Angeles, CA, US. Founded in 1880, it's one of the oldest private research universities in California. USC operates in the education industry providing primary services of higher education, research, and community development. This prestigious institution offers a comprehensive array of undergraduate, graduate, and professional programs across various disciplines, including the humanities, social sciences, and STEM (Science, Technology, Engineering, and Mathematics). The University is guided by its commitment to foster creativity, innovation, leadership, and discovery through academic excellence.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Los Angeles , CA, US

Year founded

1880

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