Student Service Manager Jobs in Hawaii (NOW HIRING)

Description University of Hawai'i, Kapi'olani Community College, Office for Student Affairs, Kapo'oloku program is seeking applications for a Student Services Specialist position. Please see the information about the position, the duties and responsibilities, the minimum and desirable qualifications, and the job application attachments below: Title: Student Services Specialist Position Number: 0078319 Hiring Unit: Office for Student Affairs, Kapo'oloku Program Location: Kapi'olani Community College Date Posted: July 28, 2026 Closing Date: August 11, 2026, 11:59 PM HST Band: B Salary: Salary schedules and placement information (Salary commensurate with education and experience) Temporary/Permanent: Permanent Funding: General Other Conditions: To begin approximately October/November 2026. Subject to position clearance and availability of funds.

Introduction: The Kapo'oloku program is designed to support Native Hawaiian Student Success at Kapi'olani Community College. This student support specialist reports to the Counselor /Coordinator for the Native Hawaiian program. This position is responsible for managing daily program operations, serving as the point of contact for students, and organizing engagement and success activities.

Duties and Responsibilities (NOTE: ** denotes Essential Functions) **Under the general direction of the Counselor/Coordinator, oversees and carries out the day-to-day operations of the Kapo'oloku Program and Student Spaces, including ensuring adequate staffing coverage, continuity of services, and effective delivery of program activities. Implements established program services, activities, and initiatives in alignment with program goals under the guidance and supervision provided by the Counselor/Coordinator. **Maintains office operations, including scheduling, front-line service coordination, and ensuring a welcoming and supportive environment for students.

Implements outreach and follow-up activities as directed to support relationship building "Pilina", student engagement, persistence, and connection to services. **Facilitates referrals and ensures timely follow-through on student support needs. **Oversees the daily operations of the Native Hawaiian peer mentor program, including scheduling, monitoring participation, and ensuring adequate coverage of peer support services.

Works in close collaboration with the Integrated Student Services position to plan and coordinate peer mentor recruitment, training, professional development, and ongoing activities, ensuring consistent implementation and alignment with overall student service delivery and program goals. **Provides lead direction to peer mentors and student employees, including assigning tasks, monitoring work, and supporting training and onboarding. **Collects, tracks, and maintains student participation and program data for reporting purposes, including grant and institutional reporting requirements.

Ensures accuracy and timeliness of data entry and documentation in coordination with established reporting processes. Assists in compiling data and preparing routine reports to support program evaluation and compliance. Works with the Office of Institutional Effectiveness and program leadership to support data collection efforts.

Supports the coordination and delivery of student engagement activities that promote belonging, identity development, and academic success. **Coordinates procurement of supplies, materials, and services necessary for program operations, ensuring compliance with institutional policies and procedures. **Maintains inventory of program supplies and ensures resources are available to support daily operations and activities.

**Assists with tracking expenditures and maintaining documentation in support of program budgets and grant requirements. **Develops and implements a program communication plan to ensure timely, accurate, and consistent dissemination of information about program services, activities, and resources to students and campus partners. Maintains and updates program communications, including website content, outreach materials, and office publications, ensuring alignment with the communication plan and program priorities.

Responds to inquiries from students and internal and external campus partners and provides information about program services. Supports logistical coordination for meetings, events, and program activities. Other duties as assigned Minimum Qualifications Possession of a baccalaureate degree in Hawaiian Studies, Counseling, Education, Social Work, Public Administration, or a related field and three (3) years of progressively responsible professional experience in student services, program coordination, or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills, and abilities as indicated.

Considerable knowledge of principles, practices, and techniques in the area of student services, program development, and student success strategies as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles, and methodologies. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations, and theories and systems related to student services and higher education programs. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.

Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals. Demonstrated ability to operate a personal computer, apply work processing software, and standard office software applications.

Demonstrated ability to develop, implement, and assess programs, including use of data to inform decision-making and continuous improvement. Demonstrated ability to exercise independent judgment and make decisions within established policies and program goals. Demonstrated ability to communicate effectively, both orally and in writing, including preparation of reports and presentations.

Desirable Qualifications Experience supporting Native Hawaiian students in higher education, including program development, advising, or culturally grounded student success initiatives. Experience with grant-funded programs, including compliance, reporting, and program evaluation. Considerable knowledge of Native Hawaiian culture, language, history, and community resources.

Experience using student success technologies (e.g., CRM systems, early alert platforms) to support outreach and engagement. Demonstrated commitment to Kapi'olani Community College's vision of becoming a model indigenous-serving institution. Experience managing and supervising others

Evidence of commitment to Kapi'olani Community College's vision of positioning itself as a model indigenous serving institution whose graduates strengthen the social, economic, and sustainable advancement of Hawai'i and the world. INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED (Read the "To Apply" section carefully) To Apply: Click on the "Apply" button on the top right corner of the screen to complete an application and attach the required documents. In addition to the Application, applicants must attach the following: Cover letter; Resume; The names and contact information (telephone number and email addresses) of at least three professional references; and Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA

The expense of the evaluation shall be borne by the applicant. Academic record/grade summaries will NOT be accepted Diplomas and copies will NOT be accepted Incomplete applications will NOT be accepted. NOTE: The application will be incomplete if materials are unreadable, illegible, password protected, missing, or corrupted; therefore, late or incomplete applications will not be considered.

All requested documents/information become the property of Kapi'olani Community College and will not be returned. Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number, date of birth, etc.). Applications lacking copies of transcripts will be reviewed based on work experience equivalency to meet minimum qualifications (MQs)

All minimum qualifications must be met by the closing date. If you have not applied for a position before using NEOGOV, you will need to create an account. Inquiries: Kapi'olani Community College, Human Resources Department, kapcchr@hawaii.edu EEO, Clery Act, ADA The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status

For more information, visit: https://www.hawaii.edu/offices/eeo/policies/ Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks. In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office. In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies

As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link:https://www.hawaii.edu/offices/eeo/accommodation-request/