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Student Service Manager Jobs (NOW HIRING)

Pacer Group

Student Service Advisor

Los Angeles, CA · On-site

Student Services Advisor Duration - 4 months Shift - 37.5 hours per week + 15 minutes (2 paid ... Project Management * Technical: Proficient in Microsoft Word, Excel, Publisher, PowerPoint, Canva ...

Ivy Tech

Student Service Professional (SSP)

Kokomo, IN · On-site

$41K - $43K/yr

The Student Services Professional (SSP) serves as the initial point of contact for students on the ... Manage caseload in a manner that promotes retention, persistence, and student success through ...

IvyTech

Student Service Professional (SSP)

Kokomo, IN

$41K - $43K/yr

Student Services Professional The Student Services Professional (SSP) serves as the initial point ... Manage caseload in a manner that promotes retention, persistence, and student success through ...

Ivy Tech

Student Service Professional (SSP)

Kokomo, IN

$41K - $43K/yr

The Student Services Professional (SSP) serves as the initial point of contact for students on the ... Manage caseload in a manner that promotes retention, persistence, and student success through ...

Year Up United

Student Services Manager

Boston, MA

Initiate and manage the building of new relationships with community-based organizations and social service agencies to address student needs. Develop, steward, and enhance existing relationships

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How much do student service manager jobs pay per year?

As of May 30, 2026, the average yearly pay for student service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Student Service Manager, and why are they important?

To thrive as a Student Service Manager, you need expertise in student affairs, program management, and a relevant degree in education, counseling, or a related field. Familiarity with student information systems, data analysis tools, and knowledge of compliance regulations is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help foster supportive student environments and effective communication. These skills ensure that student needs are met efficiently, enhancing retention, satisfaction, and overall campus experience.

What are some common challenges Student Service Managers face when supporting a diverse student population?

Student Service Managers often encounter challenges such as addressing the varied needs of students from different backgrounds, managing high caseloads, and ensuring timely support. Balancing administrative duties with direct student interaction can be demanding, especially during peak enrollment or exam periods. Effective communication and adaptability are key in collaborating with faculty, counselors, and external organizations to provide comprehensive resources for all students.

What are Student Service Managers?

Student Service Managers are professionals who oversee and coordinate services that support students' academic and personal success within educational institutions. They typically manage programs related to student advising, counseling, housing, extracurricular activities, and support services. Their role often involves collaborating with faculty, staff, and students to enhance the overall student experience and ensure student needs are met efficiently. Student Service Managers also help design strategies to improve student retention, engagement, and satisfaction across campus.

What is the difference between Student Service Manager vs Academic Advisor?

AspectStudent Service ManagerAcademic Advisor
Required CredentialsBachelor’s degree often in education, counseling, or related field; experience in student servicesBachelor’s degree in education, counseling, or related field; sometimes a certification in academic advising
Work EnvironmentEducational institutions, student support offices, collegesColleges, universities, academic departments
Employer & Industry UsageUsed by colleges and universities to oversee student support servicesCommonly employed in higher education to guide students academically
Search & Comparison IntentPeople comparing roles in student support and managementStudents or staff seeking academic guidance or advising roles

The main difference is that a Student Service Manager oversees broader student support services and manages staff, while an Academic Advisor focuses on guiding students academically and helping them select courses. Both roles require similar educational backgrounds but differ in scope and responsibilities within educational institutions.

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What job categories do people searching Student Service Manager jobs look for? The top searched job categories for Student Service Manager jobs are:
Student Service Manager jobs near you
EOC Student Service Manager - Student Support Advisement (EOC HEA)

EOC Student Service Manager - Student Support Advisement (EOC HEA)

The City University of New York

New York, NY • On-site

$99K - $113.98K/yr

Full-time

Medical, Retirement, PTO

Posted 26 days ago

City University of New York rating

7.5

Company rating: 7.5 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

261st of 529 rated colleges and universities

Job description

POSITION DETAILS
The State University of New York, Brooklyn Educational Opportunity Center (BEOC), administered by New York City College of Technology/ CUNY, provides tuition-free academic and workforce development training to eligible New York State residents, offering a pathway to lifelong learning, college access and economic self-sufficiency. The BEOC welcomes applications for the position of EOC Student Services Manager - Student Support Advisement.
The EOC Student Services Manager - Student Support Advisement leads the BEOC student support advising team in delivering comprehensive, student-centered program assistance and guidance. This role oversees the provision of student support services, including individual and group advisement, professional and personal development programs, and referrals to both internal and community resources. The EOC Student Services Manager - Student Support Advisement is responsible for tracking student progress, facilitating the development and implementation of effective intervention methodologies, and fostering student success through proactive engagement and retention strategies.
Reporting to the Director of Enrollment and Student Services, key responsibilities include but are not limited to:
  • Supervise a team of Student Support Advisors to ensure effective student engagement, persistence, and program completion.
  • Monitor student retention, progress, and attainment outcomes.
  • Oversee student life and development activities, including student orientation and the student disciplinary process.
  • Manage caseload assignments and maintain student services protocols; may carry an individual caseload.
  • Direct student onboarding, intervention, mentorship, and transition activities.
  • Collaborate with instructional and career services staff for holistic student support, and promote student awareness of EOC support services, policies and procedures.
  • Utilize existing and emerging data systems to ensure accurate and timely documentation and communication of student interactions.
  • Analyze and report on service outcomes and student engagement metrics.
  • Train and develop student support advisement staff through coaching and professional development.
  • Align student support advising operations with CUNY and BEOC policies and goals.
  • Serve as liaison for internal and external student services partnerships and develop community resources for student support.
  • Perform related duties as assigned.

QUALIFICATIONS
MINIMUM QUALIFICATIONS
Bachelor's degree and six years' related experience required.
PREFERRED QUALIFICATIONS
  • Master's degree in student personnel administration, higher education, counseling or related field
  • Background in managing student supportive services and student life personnel and programs
  • Experience in advising non-traditional students and those with academic deficits and life challenges, and knowledge of effective student support models
  • Strong interpersonal, organizational, and communication skills
  • Facility with Microsoft Suite applications and student success and engagement software platforms

CUNY TITLE OVERVIEW
Manages the development, implementation, monitoring, and evaluation of student-related programs at an Educational Opportunity Center (EOC).
- Oversees a variety of student programs for the EOC, such as community outreach, orientation, admissions, testing, registration, student activities, and job placement
- Assists senior management in analyzing student needs and developing student service plans, implementing initiatives and assessing performance
- Develops relationships with college departments, university groups and outside agencies and community organizations to support and enhance student services
- Collects, analyzes and reports on student program activities, participation, and outcomes
- May supervise professional and/or clerical staff
- Performs related duties as assigned
CUNY TITLE
EOC Higher Education Associate
FLSA
Exempt
COMPENSATION AND BENEFITS
$98,995 - $113,982. Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.
Candidates should provide a resume and cover letter.
CLOSING DATE
Open until filled, with review of applications to begin on or after February 23, 2026.
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

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