Student Service Manager Jobs in Seattle, WA (NOW HIRING)

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University's Core Competencies

• Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.
• Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.
• Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.
• Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.
• Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.
• Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position Description:

The Student Services Coordinator supports and assists in the operation of the School of Law Student Services departments. This position is the first point of contact for students and prospective students in person, by telephone, and through email, responding to informational inquiries. The Coordinator evaluates and responds directly to inquiries or refers them to the appropriate person for resolution. This position reports to the Director of Student Financial Services.

Seattle University School of Law educates ethical lawyers who distinguish themselves through their outstanding professional skills and their dedication to law in the service of justice. Faculty, students, and staff form a vibrant, diverse, and collaborative community that promotes leadership for a just and humane world. The Law School's commitment to academic distinction is grounded in its Jesuit Catholic tradition, one that encourages open inquiry, thoughtful reflection, and concern for personal growth. Innovation, creativity, and technological sophistication characterize our rigorous educational program, which prepares lawyers for a wide range of successful and rewarding careers in law, business, and public service.

Reception and Coordination

• Serve as the initial contact for welcoming, assisting, and corresponding with prospective students, current students, colleagues, and community members in person, by telephone, or by email regarding informational inquiries, student services information, and other general questions.
• Evaluate and respond directly to inquiries or refer them to the appropriate person for resolution. Refer individuals to other departments or arrange appointments with a counselor when further information or resolution is needed.

Data Entry and Office Management

• Input data and documents into the institutional information system (Colleague software).
• Maintain appointment schedules and calendars.
• Process mail and documents.
• Work with work-study students at the front desk and coordinate daily work tasks.
• Work with colleagues in other departments as necessary.
• Work flexible hours as needed, including days when the office is open later in the evening while classes are in session.

Student Financial Services

• Assist students in completing the financial aid process and troubleshoot issues.
• Prepare and provide counselors with applications and files for financial aid evaluation.
• Prepare Loan Repayment Assistance Program (LRAP) files and contact applicants regarding missing or additional required documents.

Work-Study Coordination

• Direct student workers in processing student work-study time sheets and required documents for Federal, State, and Institutional programs; communicate with students, employers, and payroll regarding questions or issues with a program or an individual student worker.
• Conduct individual tutorials, as needed, for institutional and federal work-study web time-hours entry; advise on timelines and Seattle University student employment policies.
• Direct employers to FERPA regulations and web-time tutorials, and troubleshoot web-time issues.

Loan History Information for Graduating Classes

• Complete loan history information for students in each graduating class.
• Compile loan information to calculate average loan debt for federal requirements and law-related reporting.
• Send loan exit information to students who are graduating or no longer attending the institution.

Business Office

• Accept student payments and release refund checks to students.
• Administer student processes for lockers, refrigerator keys, and print accounts.
• Manage email accounts and communications.

Registrar

• Assist with exam administration.
• Process transcript requests.
• Respond to requests for verification of enrollment or graduation.
• Other duties as assigned.
• This role will be in the office Monday through Friday.

Minimum Qualifications

• High school diploma or equivalent (GED) plus two or more years of progressively responsible office support experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Commitment to a student-centered service environment and Seattle University's mission, vision, and values.
• Document processing and spreadsheet experience; proficiency with the Microsoft Office suite is required. Ability to analyze and interpret data.
• Exceptional attention to detail, accuracy, and organizational skills, with the ability to manage time and tasks according to schedule requirements.
• Ability to comprehend and interpret University policies and procedures.
• Excellent communication skills, with equal comfort greeting and connecting with students with a positive student-centered attitude in person, by telephone, or by email.
• Ability to work as a team player, multitask, meet deadlines in a busy work environment, and demonstrate strong problem-solving skills.
• Ability to maintain student confidentiality in an educational environment.

Preferred Qualifications

• Associate or bachelor's degree.
• Experience working in an education, legal, or recruiting setting.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

$44,000 - $47,000

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate's gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3–6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter.

Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus.

All flexible work arrangements