ZipRecruiter

Log In

1

Senior Customer Service Representative Jobs in Puerto Rico

Enterprise Holdings

PR · On-site

$12/hr

... Representative Sr (CAR Sr)($12.00/hr) will provide a high level of customer service by assisting ... The CAR Sr will gain knowledge through local training and hands-on experience to provide ...

Enterprise Holdings

PR · On-site

$12/hr

... Representative Sr (CAR Sr)($12.00/hr) will provide a high level of customer service by assisting ... The CAR Sr will gain knowledge through local training and hands-on experience to provide ...

Enterprise Holdings

PR

$12/hr

... Representative Sr (CAR Sr)($12.00/hr) will provide a high level of customer service by assisting ... The CAR Sr will gain knowledge through local training and hands-on experience to provide ...

Infosys

Senior Process Associate

Aguadilla, PR · On-site

$17.25 - $23.75/hr

This position is responsible for providing exceptional customer service while maximizing ... The company's senior leaders contribute widely to industry forums as BPM strategists.

AppleOne

Customer Service

Carolina, PR

$10.50/hr

If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify ...

Culligan Quench

$13.25 - $18/hr

En Quality Water Service & Distribution Corp. d/b/a Culligan (Culligan), es nuestra mision ... El Customer Care Representative sera responsable de manejar nuestros clientes internos y externos ...

Merck & Co.

$13.50 - $18.50/hr

The HIV Customer Representative demonstrates professionalism and leadership by modeling the ... Identifies and selects programs/services available in the library of our "resources" to address ...

FastSigns

Inside Sales /Customer Service

Guaynabo, PR · On-site

$12 - $14/hr

FASTSIGNS #440101 in Guaynabo, PR is looking for a driven and personable B2B Sales & Customer Service Representative to join our team! In this role, you'll be the face of our brand , building lasting ...

Abbott

Associate Customer Service

Arecibo, PR · On-site

$12.50 - $17.25/hr

Perform pro- active follow - up calls to sales representatives / complaints to obtain implant ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$13.50 - $18.25/hr

Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$14 - $15/hr

Minimum Requirements * 1-2 years of experience in an FBO or customer service-related field ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$14 - $15/hr

Minimum Requirements * 1-2 years of experience in an FBO or customer service-related field ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Puerto Rico

Senior Customer Service Representative information

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Puerto Rico?

The most popular types of Customer Service Representative jobs in Puerto Rico are:

What are popular job titles related to Senior Customer Service Representative jobs in Puerto Rico?

For Senior Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Puerto Rico look for?

The top searched job categories for Senior Customer Service Representative jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Senior Customer Service Representative jobs?

Cities in Puerto Rico with the most Senior Customer Service Representative job openings:

What are popular job titles related to Senior Customer Service Representative jobs in PR?

For Senior Customer Service Representative jobs in PR, the most frequently searched job titles are:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Remote Bilingual Customer Service Representative

Conduent Business Solutions of Puerto Rico, Inc.

Guaynabo, PR • On-site

$13.67/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Remote Bilingual Healthcare Customer Service Representative  

Must be fluent in English & Spanish 

As a member of the Healthcare Call Center team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success. 

In this position you will be answering calls regarding healthcare benefits. The calls are related to Assisting members with enrollment into the Medicare plan, Disenrolling them from their plan, processing claims regarding their plan etc.  

There are plenty of growth opportunities within the healthcare team. 

  • Starting pay is $13.67 an hour. 

  • Hours of Operation: Monday-Friday 8:00AM – 11:00PM EST, Saturday & Sunday 8:00AM EST – 8:00 PM EST 

  • Production Schedule: Production schedule is assigned during training and will fall between the hours of operation. Must be flexible to work during hours of operation. 

  • Training is paid.  

  • Training Duration: 7Weeks & 2 Days in a Classroom and 2 Weeks & 2 Days Nesting 

  • You are not allowed to miss a day of training.  

  • Health benefits medical, dental and vision are available on 1st day of employment. 

  • Paid time off is accrued after 180 days of employment.    

  • Successfully learn and navigate 30-40 systems. 

About the Bilingual Healthcare Customer Service Representative role: 

  • Excellent communication skills  

  • Successfully complete customer service assessment & typing test 

  • Keyboarding and software proficiency  

  • Great problem-solving skills  

  • Ability to effectively multi-task  

  • High school diploma, GED, or college degree  

  • Ability to successfully complete a mandatory paid training program.  

  • Successful completion of background check is required for this position.  

  • You will manage a steady volume of incoming calls from customers while navigating through multiple systems.   

A few of the questions you may receive as a healthcare call center advocate are the following:  

  • Can you please help place a refill of my prescriptions?  

  • Do you know the tracking details on my order?  

Equipment and workspace requirements:  

  • We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables) 

  • You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net)   

  • Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable. 

  • Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area) 

The application process will take less than 20 minutes and includes everything required to be considered.  

  1. Apply to the role and provide your basic profile information (2 minutes)  

  1. Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes). 

  1. Complete a typing test (2 minutes) You will need a keyboard. 

  1. Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)  

Important 

Apply