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Wfm Customer Service Representative Jobs in Puerto Rico

Adecco

Customer Service Representative

San Juan, PR

$13 - $13.50/hr

As a Customer Service Representative, you will provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required, ask ...

NexaMotion Group

Customer Service Representative

Bayamon, PR · On-site

$13.50 - $18.50/hr

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...

medplast

Customer Service Representative

Vega Baja, PR

$13.50 - $18.50/hr

Materials - Customer Service Representative JOB SUMMARY: Responsible for providing customer service support, coordinate whole cycle order to delivery process and support master production scheduling ...

medplast

Customer Service Representative

Vega Baja, PR · On-site

$13.50 - $18.50/hr

Materials - Customer Service Representative JOB SUMMARY: Responsible for providing customer service support, coordinate whole cycle order to delivery process and support master production scheduling ...

medplast

Customer Service Representative

Vega Baja, PR · On-site

$13.50 - $18.50/hr

Materials - Customer Service Representative JOB SUMMARY: Responsible for providing customer service support, coordinate whole cycle order to delivery process and support master production scheduling ...

Grupo Triple-S

PR · On-site

$13 - $17.75/hr

Customer Service Representative Company: Triple-S Salud Job Location (Short): Bayamon, PR Posting Start Date: 6/17/26 At Triple-S, we are committed to providing meaningful job experiences for ...

Staff Management | SMX

Be Seen First

Bilingual Customer Service Representative

Guaynabo, PR · On-site

$12 - $13.50/hr

We are hiring immediately for a Customer Service Representative! This is a full-time opportunity with on-site training based in Guaynabo. Candidates should have an associate degree and be team ...

Enterprise Holdings

PR · On-site

$12/hr

The Seasonal (90 days)Customer Assistance Representative Sr (CAR Sr)($12.00/hr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face ...

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Wfm Customer Service Representative information

What is a WFM Customer Service Representative?

A WFM (Workforce Management) Customer Service Representative is a professional who handles customer inquiries and support requests while also working closely with workforce management systems. Their responsibilities often include answering customer questions, resolving issues, and ensuring efficient scheduling and staffing through WFM tools. They help maintain service levels by balancing customer needs with operational requirements. This role requires strong communication skills and a good understanding of scheduling software and customer service processes.

How does a WFM Customer Service Representative typically interact with workforce management systems and what challenges might arise?

As a WFM (Workforce Management) Customer Service Representative, you'll regularly use WFM software to monitor schedules, track attendance, and ensure adequate coverage during peak hours. A common challenge is adapting quickly to last-minute schedule changes or unexpected call volume spikes, which requires flexibility and strong communication skills. You'll often collaborate with team leads and WFM analysts to report on staffing issues and help optimize shift coverage. This hands-on experience with scheduling tools and real-time data can open up pathways to advanced positions in workforce planning or operations management.

What are the key skills and qualifications needed to thrive as a WFM Customer Service Representative, and why are they important?

To thrive as a WFM (Workforce Management) Customer Service Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with WFM software such as NICE, Genesys, or Verint, and experience with CRM systems are important technical qualifications. Excellent communication, adaptability, and time management help you excel in dynamic and sometimes high-pressure environments. These skills and tools are vital for efficiently addressing customer inquiries, managing workforce schedules, and ensuring service goals are met.

What are popular job titles related to Wfm Customer Service Representative jobs in Puerto Rico?

For Wfm Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Wfm Customer Service Representative jobs in Puerto Rico look for?

The top searched job categories for Wfm Customer Service Representative jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Wfm Customer Service Representative jobs?

Cities in Puerto Rico with the most Wfm Customer Service Representative job openings:

Wfm Customer Service Representative jobs near you

Customer Service Representative

Adecco

San Juan, PR

$13 - $13.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Provide phone support to address the needs of members or providers, including understanding assistance requirements, asking questions, and listening actively.

  • Document required information in computer systems, research complex issues across multiple databases, and work with support resources to resolve member or provider issues.

  • Assist customers in navigating UnitedHealth Group websites and contact care providers on behalf of customers to schedule appointments or connect with internal specialists.

Job description

Adecco is hiring immediately for Customer Service Representatives at United Healthcare in San Juan, PR. Customer Service Representatives handle essential tasks with one of our premier clients with starting pay at $13.00 - $13.50/hr depending on experience, plus available overtime. As a Customer Service Representative, you will provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required, ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems, research complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues, may assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools, and may contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed in a call center environment. 
 
Requirements: 

  • High School Diploma/GED

  • Prior health care experience preferred

  • Previous Data Entry experience

  • Knowledge of medical or health insurance terminology preferred

  • 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

  • Intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems

  • Bilingual Spanish/English proficiency

What's in this for you?

  • Weekly pay starting at $13.00 - $13.50/hr depending on experience

  • Competitive benefits with options such as medical, dental, vision, and 401(k)

Click on apply now for immediate consideration for these Customer Service Representative positions in San Juan, PR! 


Pay Details: $13.00 to $13.50 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance