PR · On-site
$13 - $17.50/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
PR · On-site
$13 - $17.50/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
$13 - $13.50/hr
As a Customer Service Representative, you will play a vital role in supporting members and providers by delivering clear, compassionate, and efficient service in a dynamic call center environment.
Quick apply
PR · On-site
$16 - $21.75/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
PR · On-site
$16 - $21.75/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
PR · On-site
$13 - $17.50/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
PR · On-site
$16 - $21.75/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
PR · On-site
$13.50 - $18.50/hr
The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...
Quick apply
PR · On-site
$13.50 - $18.50/hr
The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...
Customer Service Representative
Mayaguez, PR · On-site
$12 - $13/hr
Title: Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire Description: Responsible for responding to customer questions via telephone and written ...
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Customer Service Representative
Mayaguez, PR · On-site
$12 - $13/hr
Title: Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire Description: Responsible for responding to customer questions via telephone and written ...
PR · On-site
$13 - $17.75/hr
Customer Service Representative Company: Triple-S Salud Job Location (Short): Bayamon, PR Posting Start Date: 6/17/26 At Triple-S, we are committed to providing meaningful job experiences for ...
PR · On-site
$13 - $17.75/hr
Customer Service Representative Company: Triple-S Salud Job Location (Short): Bayamon, PR Posting Start Date: 6/17/26 At Triple-S, we are committed to providing meaningful job experiences for ...
PR · On-site
$27K - $29K/yr
Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...
Quick apply
PR · On-site
$27K - $29K/yr
Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...
PR · On-site
$27K - $29K/yr
Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...
Quick apply
PR · On-site
$27K - $29K/yr
Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...
Customer Service Representative
Guaynabo, PR · On-site
$15 - $18/hr
Customer service focused. * Proven experience with listening and eliciting information effectively. * Demonstrated excellent verbal and written communications skills. * Strong PC skills including ...
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Customer Service Representative
Guaynabo, PR · On-site
$15 - $18/hr
Customer service focused. * Proven experience with listening and eliciting information effectively. * Demonstrated excellent verbal and written communications skills. * Strong PC skills including ...
Customer Service Representative
Mayaguez, PR · Remote
$16 - $21.75/hr
Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...
Customer Service Representative
Mayaguez, PR · Remote
$16 - $21.75/hr
Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...
Customer Service Representative
San Juan, PR · On-site
$15.75 - $21.25/hr
A company that listens, invests in you, and celebrates wins together About the Role We are seeking Customer Service Professionals (Pros) to provide real-time Video Chat support to customers shopping ...
Customer Service Representative
San Juan, PR · On-site
$15.75 - $21.25/hr
A company that listens, invests in you, and celebrates wins together About the Role We are seeking Customer Service Professionals (Pros) to provide real-time Video Chat support to customers shopping ...
Customer Service Representative
Mayaguez, PR · On-site
$16 - $21.75/hr
Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...
Customer Service Representative
Mayaguez, PR · On-site
$16 - $21.75/hr
Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...
PR · On-site
$15.50 - $19.50/hr
Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...
Quick apply
PR · On-site
$12.50 - $15.75/hr
Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...
Quick apply
Customer Service Representative - Distribution
San Juan, PR · On-site
$15.75 - $21.25/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...
Customer Service Representative - Distribution
San Juan, PR · On-site
$15.75 - $21.25/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...
Customer Service Representative - Distribution
$12.50 - $15/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...
Customer Service Representative - Distribution
$12.50 - $15/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...
Wfm Customer Service Representative information
What is a WFM Customer Service Representative?
A WFM (Workforce Management) Customer Service Representative is a professional who handles customer inquiries and support requests while also working closely with workforce management systems. Their responsibilities often include answering customer questions, resolving issues, and ensuring efficient scheduling and staffing through WFM tools. They help maintain service levels by balancing customer needs with operational requirements. This role requires strong communication skills and a good understanding of scheduling software and customer service processes.
How does a WFM Customer Service Representative typically interact with workforce management systems and what challenges might arise?
As a WFM (Workforce Management) Customer Service Representative, you'll regularly use WFM software to monitor schedules, track attendance, and ensure adequate coverage during peak hours. A common challenge is adapting quickly to last-minute schedule changes or unexpected call volume spikes, which requires flexibility and strong communication skills. You'll often collaborate with team leads and WFM analysts to report on staffing issues and help optimize shift coverage. This hands-on experience with scheduling tools and real-time data can open up pathways to advanced positions in workforce planning or operations management.
What are the key skills and qualifications needed to thrive as a WFM Customer Service Representative, and why are they important?
To thrive as a WFM (Workforce Management) Customer Service Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with WFM software such as NICE, Genesys, or Verint, and experience with CRM systems are important technical qualifications. Excellent communication, adaptability, and time management help you excel in dynamic and sometimes high-pressure environments. These skills and tools are vital for efficiently addressing customer inquiries, managing workforce schedules, and ensuring service goals are met.
What are popular job titles related to Wfm Customer Service Representative jobs in Puerto Rico?
For Wfm Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Wfm Customer Service Representative jobs in Puerto Rico look for?
The top searched job categories for Wfm Customer Service Representative jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Wfm Customer Service Representative jobs?
Cities in Puerto Rico with the most Wfm Customer Service Representative job openings:
$13 - $17.50/hr
Full-time
Medical, Retirement, PTO
Re-posted yesterday
Job description
Join Our Team as a Health Services Representative!
Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer Service Representatives, playing a key role in the experience of our members and clients.
In this position, you will serve as the first point of contact, providing phone support, addressing members’ needs on the first interaction whenever possible, and ensuring a professional, empathetic, and efficient service experience.
Additionally, there are opportunities for development to support services for clients in the United States, allowing you to expand your professional experience in a dynamic and international environment.
Key ResponsibilitiesAnswer member calls and provide clear information about their health plans.
Guide and educate members about coverages, benefits, and plan promotions (non-clinical topics).
Document inquiries, actions taken, and follow-ups, ensuring accuracy and compliance.
Escalate unresolved situations or complaints to supervisors or the appropriate departments.
Participate in outbound calls, Contact Center projects, and training programs.
Maintain confidentiality of information and comply with regulations such as HIPAA and internal policies.
Minimum 1 year of Customer Service experience.
High school diploma required (college credits preferred).
Knowledge of computer applications and Microsoft Office.
Excellent verbal, written, and reading communication skills.
Bilingual (Spanish and English) preferred, especially for opportunities supporting services in the United States.
Strong customer service orientation, empathy, and proactive attitude.
Availability to work rotating shifts (Monday through Sunday, including weekends and holidays).
Specialized training in customer service, regulations, and healthcare topics.
24/7 Telemedicine service.
Free employee health and wellness programs.
Opportunities for professional growth and career development.
Paid leave.
Retirement plan.
The opportunity to positively impact the well-being of the population.
Location: On-site in Guaynabo or Mayaguez, Puerto Rico
Employment Type: Full-time or Part-time | Temporary
We are an Equal Employment Opportunity Employer (EEOC).
About TELEMEDIK
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