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Wfm Customer Service Representative Jobs in Puerto Rico

Adecco

PR

$13 - $13.50/hr

Join our team as a Customer Service Representative with United Healthcare in San Juan, PR, and be part of a dynamic call center environment dedicated to making a difference in members' and providers ...

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Telemedik

PR · On-site

$12.50 - $15.75/hr

Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...

Telemedik

PR · On-site

$12.50 - $15.75/hr

Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

Join Our Team as a Health Services Representative! Are you passionate about helping others and delivering exceptional customer service? We are seeking committed professionals to join our team as a ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...

Telemedik

PR · On-site

$12.50 - $15.75/hr

Join Our Team as a Health Services Representative! Are you passionate about helping others and delivering exceptional customer service? We are seeking committed professionals to join our team as a ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

Join Our Team as a Health Services Representative! Are you passionate about helping others and delivering exceptional customer service? We are seeking committed professionals to join our team as a ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

Join Our Team as a Health Services Representative! Are you passionate about helping others and delivering exceptional customer service? We are seeking committed professionals to join our team as a ...

Telemedik

PR · On-site

$12.50 - $15.75/hr

Join Our Team as a Health Services Representative! Are you passionate about helping others and delivering exceptional customer service? We are seeking committed professionals to join our team as a ...

Telemedik

PR · On-site

$12.50 - $15.75/hr

Join Our Team as a Health Services Representative! Are you passionate about helping others and delivering exceptional customer service? We are seeking committed professionals to join our team as a ...

Telemedik

PR · On-site

$12.50 - $15.75/hr

Join Our Team as a Health Services Representative! Are you passionate about helping others and delivering exceptional customer service? We are seeking committed professionals to join our team as a ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

Join Our Team as a Health Services Representative! Are you passionate about helping others and delivering exceptional customer service? We are seeking committed professionals to join our team as a ...

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.

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Wfm Customer Service Representative information

What are the key skills and qualifications needed to thrive as a WFM Customer Service Representative, and why are they important?

To thrive as a WFM (Workforce Management) Customer Service Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with WFM software such as NICE, Genesys, or Verint, and experience with CRM systems are important technical qualifications. Excellent communication, adaptability, and time management help you excel in dynamic and sometimes high-pressure environments. These skills and tools are vital for efficiently addressing customer inquiries, managing workforce schedules, and ensuring service goals are met.

How does a WFM Customer Service Representative typically interact with workforce management systems and what challenges might arise?

As a WFM (Workforce Management) Customer Service Representative, you'll regularly use WFM software to monitor schedules, track attendance, and ensure adequate coverage during peak hours. A common challenge is adapting quickly to last-minute schedule changes or unexpected call volume spikes, which requires flexibility and strong communication skills. You'll often collaborate with team leads and WFM analysts to report on staffing issues and help optimize shift coverage. This hands-on experience with scheduling tools and real-time data can open up pathways to advanced positions in workforce planning or operations management.

What is a WFM Customer Service Representative?

A WFM (Workforce Management) Customer Service Representative is a professional who handles customer inquiries and support requests while also working closely with workforce management systems. Their responsibilities often include answering customer questions, resolving issues, and ensuring efficient scheduling and staffing through WFM tools. They help maintain service levels by balancing customer needs with operational requirements. This role requires strong communication skills and a good understanding of scheduling software and customer service processes.
What are popular job titles related to Wfm Customer Service Representative jobs in Puerto Rico? For Wfm Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Wfm Customer Service Representative jobs in Puerto Rico look for? The top searched job categories for Wfm Customer Service Representative jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Wfm Customer Service Representative jobs? Cities in Puerto Rico with the most Wfm Customer Service Representative job openings:
Wfm Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Adecco

PR

$13 - $13.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Join our team as a Customer Service Representative with United Healthcare in San Juan, PR, and be part of a dynamic call center environment dedicated to making a difference in members' and providers' lives. We are hiring immediately with competitive pay starting at $13.00 - $13.50 per hour, depending on experience, plus the potential for overtime.

Key Responsibilities:

  • Deliver exceptional phone support to members and healthcare providers, ensuring their needs are understood and addressed effectively.

  • Accurately document all interactions and relevant information in computer systems.

  • Research complex issues across multiple databases to provide informed solutions.

  • Collaborate with support teams to resolve escalated problems swiftly and efficiently.

  • Assist customers in navigating UnitedHealth Group websites, empowering them to become more self-sufficient.

  • Contact healthcare providers on behalf of customers to schedule appointments or connect them with internal specialists as needed.

Qualifications & Skills:

  • High School Diploma or GED required.

  • Prior healthcare experience preferred but not mandatory.

  • Data entry experience is a plus.

  • Knowledge of medical or health insurance industry terminology is advantageous.

  • Minimum of 1 year of customer service experience in problem-solving environments or in an office setting using phone and computer as primary tools.

  • Proficiency in Windows PC navigation and comfortable working across multiple systems.

  • Bilingual Spanish/English proficiency is required to serve our diverse community effectively.

What We Offer:

  • Weekly pay with starting wages between $13.00 and $13.50 per hour, based on experience.

  • Comprehensive benefits including medical, dental, vision, and 401(k) options to support your well-being and future.

  • Opportunities for career growth and development within a leading healthcare organization.

Take the next step in your career—click "Apply Now" to be considered for this rewarding Customer Service Representative role in San Juan, PR. Join us and help make healthcare more accessible and personalized for everyone!


Pay Details: $13.00 to $13.50 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance