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Full Time Customer Service Representative Jobs in Puerto Rico

Telemedik

PR · On-site

$13 - $17.50/hr

We are looking for dedicated professionals to join our team as Customer Service Representatives ... Location: On-site in Guaynabo or Mayaguez, Puerto Rico Employment Type: Full-time or Part-time | ...

Telemedik

PR · On-site

$13 - $17.50/hr

We are looking for dedicated professionals to join our team as Customer Service Representatives ... Location: On-site in Guaynabo or Mayaguez, Puerto Rico Employment Type: Full-time or Part-time | ...

Telemedik

PR · On-site

$16 - $21.75/hr

We are looking for dedicated professionals to join our team as Customer Service Representatives ... Location: On-site in Guaynabo or Mayaguez, Puerto Rico Employment Type: Full-time or Part-time | ...

Telemedik

PR · On-site

$16 - $21.75/hr

We are looking for dedicated professionals to join our team as Customer Service Representatives ... Location: On-site in Guaynabo or Mayaguez, Puerto Rico Employment Type: Full-time or Part-time | ...

Adecco

PR

$13 - $13.50/hr

As a Customer Service Representative, you will play a vital role in supporting members and providers by delivering clear, compassionate, and efficient service in a dynamic call center environment.

NexaMotion Group

PR · On-site

$13.50 - $18.50/hr

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...

Insight Communications

PR · On-site

$27K - $29K/yr

Department Operational Location 342 San Luis St., Suite 304, San Juan, PR 00920 Position Customer Service Representative Reports to German Muñoz Title Director of Operations Position type: Full time ...

Grupo Triple-S

PR · On-site

$13 - $17.75/hr

Customer Service Representative Company: Triple-S Salud Job Location (Short): Bayamon, PR Posting Start Date: 6/17/26 At Triple-S, we are committed to providing meaningful job experiences for ...

Insight Communications

PR · On-site

$27K - $29K/yr

Department Operational Location 342 San Luis St., Suite 304, San Juan, PR 00920 Position Customer Service Representative Reports to German Muñoz Title Director of Operations Position type: Full time ...

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider ... services. Firstsource specialises in helping customers stay ahead of the curve through ...

New

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance ... Ability to work on-site in Arecibo, PR on a full-time schedule. Education & Certifications * High ...

Bunzl Distribution Inc.

PR

$10.75 - $14.75/hr

As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...

B Fernandez & Hermanos Inc.

PR · On-site

$15.50 - $21/hr

B. Fernández & Hnos., Inc. es uno de los distribuidores líderes de Puerto Rico, que atiende a más de 5,200 clientes en toda la Isla. Reconocido por las marcas que representa, su red de ...

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Full Time Customer Service Representative information

Is customer service representative a full-time job?

A customer service representative position is often offered as a full-time role, typically involving 35-40 hours per week. Many companies require full-time reps to work standard business hours, and some roles may include benefits such as health insurance and paid time off.

What is a full time customer service representative?

Full Time Customer Service Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services for a company. They typically work 35-40 hours per week and interact with customers via phone, email, chat, or in person. Their goal is to ensure customer satisfaction, handle complaints efficiently, and help maintain positive relationships between the company and its clients. This role often requires strong communication skills, patience, and the ability to handle stressful situations.

What are some common challenges full time customer service representatives face, and how can they effectively manage them?

Full Time Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and maintaining product knowledge across frequent updates. Effective management involves practicing active listening, staying calm under pressure, and using available resources like knowledge bases or escalation protocols. Building strong teamwork skills and regularly participating in training sessions can also help representatives stay prepared and confident in addressing various customer needs.

What are the key skills and qualifications needed to thrive as a full time customer service representative?

To thrive as a Full Time Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, telephone systems, and basic office applications is essential. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and maintaining a positive company reputation.

What is the difference between Full Time Customer Service Representative vs Part Time Customer Service Representative?

FeatureFull Time Customer Service RepresentativePart Time Customer Service Representative
Work HoursTypically 35-40 hours per weekFewer hours, usually less than 30 hours per week
CredentialsOften requires similar qualifications, such as high school diploma or equivalentSame credential requirements as full-time roles
Work EnvironmentOffice or call center setting, consistent scheduleSimilar environment, flexible scheduling possible
Employer UsageCommon in customer service departments of large companiesUsed by companies needing flexible staffing

Full Time Customer Service Representatives work standard hours and often receive benefits, while Part Time Customer Service Representatives have flexible schedules with fewer hours. Both roles require similar skills and credentials, making them suitable for different employment needs within customer service industries.

What are the most commonly searched types of Customer Service Representative jobs in Puerto Rico? The most popular types of Customer Service Representative jobs in Puerto Rico are:
What are popular job titles related to Full Time Customer Service Representative jobs in Puerto Rico? For Full Time Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Full Time Customer Service Representative jobs in Puerto Rico look for? The top searched job categories for Full Time Customer Service Representative jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Full Time Customer Service Representative jobs? Cities in Puerto Rico with the most Full Time Customer Service Representative job openings:
Full Time Customer Service Representative jobs near you
Infographic showing various Full Time Customer Service Representative job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Representative

Telemedik

PR • On-site

$13 - $17.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

Join Our Team as a Health Services Representative!

Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer Service Representatives, playing a key role in the experience of our members and clients.

In this position, you will serve as the first point of contact, providing phone support, addressing members’ needs on the first interaction whenever possible, and ensuring a professional, empathetic, and efficient service experience.

Additionally, there are opportunities for development to support services for clients in the United States, allowing you to expand your professional experience in a dynamic and international environment.

Key Responsibilities

  • Answer member calls and provide clear information about their health plans.

  • Guide and educate members about coverages, benefits, and plan promotions (non-clinical topics).

  • Document inquiries, actions taken, and follow-ups, ensuring accuracy and compliance.

  • Escalate unresolved situations or complaints to supervisors or the appropriate departments.

  • Participate in outbound calls, Contact Center projects, and training programs.

  • Maintain confidentiality of information and comply with regulations such as HIPAA and internal policies.

Requirements

  • Minimum 1 year of Customer Service experience.

  • High school diploma required (college credits preferred).

  • Knowledge of computer applications and Microsoft Office.

  • Excellent verbal, written, and reading communication skills.

  • Bilingual (Spanish and English) preferred, especially for opportunities supporting services in the United States.

  • Strong customer service orientation, empathy, and proactive attitude.

  • Availability to work rotating shifts (Monday through Sunday, including weekends and holidays).

Benefits

  • Specialized training in customer service, regulations, and healthcare topics.

  • 24/7 Telemedicine service.

  • Free employee health and wellness programs.

  • Opportunities for professional growth and career development.

  • Paid leave.

  • Retirement plan.

  • The opportunity to positively impact the well-being of the population.

Location: On-site in Guaynabo or Mayaguez, Puerto Rico

Employment Type: Full-time or Part-time | Temporary

We are an Equal Employment Opportunity Employer (EEOC).