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Hourly Customer Service Representative Jobs in Puerto Rico

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Adecco

PR

$13 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will play a vital role in supporting members and providers by delivering clear, compassionate, and efficient service in a dynamic call center environment.

Telemedik

PR · On-site

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Telemedik

PR · On-site

$16 - $21.75/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Telemedik

PR · On-site

$16 - $21.75/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

NexaMotion Group

PR · On-site

$13.50 - $18.50/hr

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...

BCForward

Customer Service Representative

Mayaguez, PR · On-site

$12 - $13/hr

  • Medical

  • Dental

  • Vision

  • PTO

Title: Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire Description: Responsible for responding to customer questions via telephone and written ...

Grupo Triple-S

PR · On-site

$13 - $17.75/hr

Customer Service Representative Company: Triple-S Salud Job Location (Short): Bayamon, PR Posting Start Date: 6/17/26 At Triple-S, we are committed to providing meaningful job experiences for ...

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

  • Medical

  • PTO

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance ... Competitive hourly wage * Paid holidays, vacation, and sick leave * Health insurance and ...

Firstsource

Customer Service Representative

Mayaguez, PR · On-site

$16 - $21.75/hr

Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...

Telemedik

PR · On-site

$12.50 - $15.75/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...

Bunzl

Customer Service Representative - Distribution

San Juan, PR · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...

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All JobsHourly Customer Service Representative JobsHourly Customer Service Representative Jobs in Puerto Rico

Hourly Customer Service Representative information

What is the difference between Hourly Customer Service Representative vs Part-Time Customer Support Agent?

AspectHourly Customer Service RepresentativePart-Time Customer Support Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, online platforms
Employer UsageBusinesses needing customer support on an hourly basisCompanies offering part-time customer support roles
Search IntentCompare hourly customer service roles with similar positionsFind part-time customer support jobs similar to hourly roles

Both roles typically require similar credentials and work in customer service environments. The main difference lies in the employment structure: 'Hourly Customer Service Representative' emphasizes hourly pay, often with more flexible scheduling, while 'Part-Time Customer Support Agent' highlights the employment status as part-time, which may include varied hours and responsibilities.

How to get hired as an hourly customer service representative?

To get hired as an hourly customer service representative, candidates should have strong communication skills, a high school diploma or equivalent, and experience with customer service or related tools like CRM software. Applying through company websites or job boards, preparing a tailored resume, and demonstrating problem-solving abilities in interviews are key steps in the hiring process.

What are some common challenges hourly customer service representatives face, and how can they be managed?

Hourly Customer Service Representatives often handle high call volumes and may encounter difficult or frustrated customers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many employers provide training and scripts to guide responses, and team leads are typically available to offer support in complex situations. Building resilience and seeking feedback from supervisors can also help representatives continuously improve and reduce stress on the job.

What are the typical work hours for an hourly customer service representative?

Hourly customer service representatives often work in shifts that include evenings, weekends, and holidays to provide 24/7 support. Typical schedules may range from part-time to full-time hours, with shifts commonly lasting 4 to 8 hours depending on the employer's needs and industry standards.

What are the key skills and qualifications needed to thrive as an hourly customer service representative?

To thrive as an Hourly Customer Service Representative, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and problem-solving abilities are essential soft skills for handling diverse customer needs. These skills ensure efficient, positive customer interactions and contribute to overall customer satisfaction and loyalty.

What is an hourly customer service representative?

Hourly Customer Service Representatives are employees who assist customers with inquiries, complaints, and support issues, typically working on an hourly wage rather than a salaried basis. They may work in call centers, retail environments, or remotely, handling phone calls, emails, chats, or in-person interactions. Their primary goal is to ensure customer satisfaction by providing accurate information, resolving problems, and maintaining a positive company image. The role often requires excellent communication skills, patience, and problem-solving abilities.

What are the most commonly searched types of Customer Service Representative jobs in Puerto Rico?

The most popular types of Customer Service Representative jobs in Puerto Rico are:

What are popular job titles related to Hourly Customer Service Representative jobs in Puerto Rico?

For Hourly Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Hourly Customer Service Representative jobs in Puerto Rico look for?

The top searched job categories for Hourly Customer Service Representative jobs in Puerto Rico are:

Hourly Customer Service Representative jobs near you
Infographic showing various Hourly Customer Service Representative job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative

Telemedik

PR • On-site

$13 - $17.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 19 hours ago

Job description

Join Our Team as a Health Services Representative!

Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer Service Representatives, playing a key role in the experience of our members and clients.

In this position, you will serve as the first point of contact, providing phone support, addressing members’ needs on the first interaction whenever possible, and ensuring a professional, empathetic, and efficient service experience.

Additionally, there are opportunities for development to support services for clients in the United States, allowing you to expand your professional experience in a dynamic and international environment.

Key Responsibilities

  • Answer member calls and provide clear information about their health plans.

  • Guide and educate members about coverages, benefits, and plan promotions (non-clinical topics).

  • Document inquiries, actions taken, and follow-ups, ensuring accuracy and compliance.

  • Escalate unresolved situations or complaints to supervisors or the appropriate departments.

  • Participate in outbound calls, Contact Center projects, and training programs.

  • Maintain confidentiality of information and comply with regulations such as HIPAA and internal policies.

Requirements

  • Minimum 1 year of Customer Service experience.

  • High school diploma required (college credits preferred).

  • Knowledge of computer applications and Microsoft Office.

  • Excellent verbal, written, and reading communication skills.

  • Bilingual (Spanish and English) preferred, especially for opportunities supporting services in the United States.

  • Strong customer service orientation, empathy, and proactive attitude.

  • Availability to work rotating shifts (Monday through Sunday, including weekends and holidays).

Benefits

  • Specialized training in customer service, regulations, and healthcare topics.

  • 24/7 Telemedicine service.

  • Free employee health and wellness programs.

  • Opportunities for professional growth and career development.

  • Paid leave.

  • Retirement plan.

  • The opportunity to positively impact the well-being of the population.

Location: On-site in Guaynabo or Mayaguez, Puerto Rico

Employment Type: Full-time or Part-time | Temporary

We are an Equal Employment Opportunity Employer (EEOC).