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Hourly Customer Service Representative Jobs in Puerto Rico

Enterprise Holdings

PR · On-site

$12/hr

The Seasonal (90 days)Customer Assistance Representative Sr (CAR Sr)($12.00/hr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face ...

Enterprise Holdings

PR · On-site

$12/hr

The Seasonal (90 days)Customer Assistance Representative Sr (CAR Sr)($12.00/hr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face ...

Enterprise Holdings

PR

$12/hr

TheSeasonal (90 days)Customer Assistance Representative Sr (CAR Sr)($12.00/hr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face ...

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$13.50 - $18.25/hr

The hourly rate for this non-exempt position will be as follows: $14.00 - $15.00 hourly, plus a ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...

Jet Aviation

Customer Service Agent

Carolina, PR

$14 - $15/hr

The hourly rate for this non-exempt position will be as follows: $14.00 - $15.00 hourly, plus a ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...

Culligan Quench

$13.25 - $18/hr

En Quality Water Service & Distribution Corp. d/b/a Culligan (Culligan), es nuestra mision ... El Customer Care Representative sera responsable de manejar nuestros clientes internos y externos ...

Merck & Co.

$13.50 - $18.50/hr

The HIV Customer Representative demonstrates professionalism and leadership by modeling the ... Identifies and selects programs/services available in the library of our "resources" to address ...

FastSigns

Inside Sales /Customer Service

Guaynabo, PR · On-site

$12 - $14/hr

FASTSIGNS #440101 in Guaynabo, PR is looking for a driven and personable B2B Sales & Customer Service Representative to join our team! In this role, you'll be the face of our brand , building lasting ...

Tetra Tech

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

The hourly rate for this position is $15 - $17 per hour (depending on experience). The base salary ... represents the low and high end of the compensation scale for this role. Actual rate will be ...

Abbott

Associate Customer Service

Arecibo, PR · On-site

$12.50 - $17.25/hr

Perform pro- active follow - up calls to sales representatives / complaints to obtain implant ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

Perez Hermanos

Customer Service Red Mango

Cayey, PR · On-site

$10.50 - $11.50/hr

Customer Service - Red Mango Café Department: Operations / Customer ServicePosition: Customer ServiceReports To: Supervisor / Store ManagerClassification: Non-ExemptWork Location: Red Mango Café ...

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Hourly Customer Service Representative information

What is an hourly customer service representative?

Hourly Customer Service Representatives are employees who assist customers with inquiries, complaints, and support issues, typically working on an hourly wage rather than a salaried basis. They may work in call centers, retail environments, or remotely, handling phone calls, emails, chats, or in-person interactions. Their primary goal is to ensure customer satisfaction by providing accurate information, resolving problems, and maintaining a positive company image. The role often requires excellent communication skills, patience, and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an hourly customer service representative?

To thrive as an Hourly Customer Service Representative, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and problem-solving abilities are essential soft skills for handling diverse customer needs. These skills ensure efficient, positive customer interactions and contribute to overall customer satisfaction and loyalty.

What are some common challenges hourly customer service representatives face, and how can they be managed?

Hourly Customer Service Representatives often handle high call volumes and may encounter difficult or frustrated customers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many employers provide training and scripts to guide responses, and team leads are typically available to offer support in complex situations. Building resilience and seeking feedback from supervisors can also help representatives continuously improve and reduce stress on the job.

What is the difference between Hourly Customer Service Representative vs Part-Time Customer Support Agent?

AspectHourly Customer Service RepresentativePart-Time Customer Support Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, online platforms
Employer UsageBusinesses needing customer support on an hourly basisCompanies offering part-time customer support roles
Search IntentCompare hourly customer service roles with similar positionsFind part-time customer support jobs similar to hourly roles

Both roles typically require similar credentials and work in customer service environments. The main difference lies in the employment structure: 'Hourly Customer Service Representative' emphasizes hourly pay, often with more flexible scheduling, while 'Part-Time Customer Support Agent' highlights the employment status as part-time, which may include varied hours and responsibilities.

How many hours does an hourly customer service representative work?

Hourly customer service representatives typically work between 20 and 40 hours per week, with full-time roles often requiring 35 to 40 hours. Work schedules can include evenings, weekends, and holidays depending on the employer's hours of operation and staffing needs.

What are the most commonly searched types of Customer Service Representative jobs in Puerto Rico?

The most popular types of Customer Service Representative jobs in Puerto Rico are:

Hourly Customer Service Representative jobs near you
Infographic showing various Hourly Customer Service Representative job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Bilingual Customer Service Representative

Oriental Bank

Bayamon, PR • On-site

$14 - $17.50/hr

Full-time

Re-posted 16 hours ago

Job description

Are you passionate about customer service? Join our Team, we have several Associate, Retail Channels (Call Center) opportunities to serve our customers while providing a best-in-class customer experience and building loyalty. You may work from our Contact Center in Minillas (Bayamon, PR).
The Associate, Retail Channels (Call Center), provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy adhering to existing, operational, and security practices and procedures established.

MAJOR DUTIES & RESPONSIBILITIES:

  • Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures.
  • Educate customers on digital channel solutions and self-service applications available for their accounts.
  • Receives and channels a variety of customer inquiries through our call center to provide service, support, and provide expert advice regarding our products including referring customers to other divisions.
  • Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards.
  • Promotes and provides information on the bank's products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member.
  • Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance.
  • Documents calls and service inquiries in existing bank systems and applications.
  • Escalates and refers customer matters to next-level management or appropriate operational areas.
  • Consistently provides the customer with a high level of quality service.
  • Provides support and services to internal customers and colleagues as required.
  • Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

  • Associate or Bachelor's degree in Business Administration or related field required.
  • One (1) year of customer service, call center, or sales experience required. Retail environment preferred. An equivalent combination of education and experience may be considered.
  • Excellent customer service, interpersonal, problem-solving, and documentation skills are required both verbal and written.
  • Requires good telephone etiquette, listening, and communication skills.
  • Understanding of banking or financial products and services preferred.
  • Detail oriented and able to manage multiple priorities required.
  • Computer proficiency is required. Knowledge of MS Office and other business applications required.
  • Bilingual (English and Spanish required).
  • Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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