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Senior Customer Service Representative Jobs in Puerto Rico

NexaMotion Group

Customer Service Representative

Bayamon, PR · On-site

$13.50 - $18.50/hr

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...

medplast

Customer Service Representative

Vega Baja, PR

$13.50 - $18.50/hr

Materials - Customer Service Representative JOB SUMMARY: Responsible for providing customer service support, coordinate whole cycle order to delivery process and support master production scheduling ...

medplast

Customer Service Representative

Vega Baja, PR

$13.50 - $18.50/hr

Materials - Customer Service Representative JOB SUMMARY: Responsible for providing customer service support, coordinate whole cycle order to delivery process and support master production scheduling ...

medplast

Customer Service Representative

Vega Baja, PR

$13.50 - $18.50/hr

Materials - Customer Service Representative JOB SUMMARY: Responsible for providing customer service support, coordinate whole cycle order to delivery process and support master production scheduling ...

Grupo Triple-S

PR · On-site

$13 - $17.75/hr

Customer Service Representative Company: Triple-S Salud Job Location (Short): Bayamon, PR Posting Start Date: 6/17/26 At Triple-S, we are committed to providing meaningful job experiences for ...

Enterprise Holdings

PR · On-site

$12/hr

... Representative Sr (CAR Sr) will provide a high level of ... customer service by assisting both internal and external customers, through face-to-face ...

Enterprise Holdings

PR · On-site

$12/hr

... Representative Sr (CAR Sr) will provide a high level of ... customer service by assisting both internal and external customers, through face-to-face ...

Enterprise Holdings

PR

$12/hr

... Representative Sr (CAR Sr) will provide a high level of ... customer service by assisting both internal and external customers, through face-to-face ...

Infosys

Senior Process Associate-Customer Service

Aguadilla, PR · On-site

$17.25 - $23.75/hr

Customer Service Representative Job Type: Full Time, Onsite Location: Aguadilla, Puerto Rico Role ... The company's senior leaders contribute widely to industry forums as BPM strategists. EOE/Minority ...

Staff Management | SMX

Be Seen First

Bilingual Customer Service Representative

Guaynabo, PR · On-site

$12 - $13.50/hr

We are hiring immediately for a Customer Service Representative! This is a full-time opportunity with on-site training based in Guaynabo. Candidates should have an associate degree and be team ...

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Senior Customer Service Representative information

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Puerto Rico?

The most popular types of Customer Service Representative jobs in Puerto Rico are:

What are popular job titles related to Senior Customer Service Representative jobs in Puerto Rico?

For Senior Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Puerto Rico look for?

The top searched job categories for Senior Customer Service Representative jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Senior Customer Service Representative jobs?

Cities in Puerto Rico with the most Senior Customer Service Representative job openings:

What are popular job titles related to Senior Customer Service Representative jobs in PR?

For Senior Customer Service Representative jobs in PR, the most frequently searched job titles are:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Representative

NexaMotion Group

Bayamon, PR • On-site

$13.50 - $18.50/hr

Full-time

Re-posted 2 days ago

Job description

WHY TRANSTAR: 

Transtar Industries is a dynamic global leader in transmission parts and driveline-related products. We offer the broadest product range of quality OE and aftermarket parts as well as premium remanufactured products: including automatic and standard transmission units, transmission rebuild kits and components, remanufactured torque converters, hard parts, valve bodies, differentials, and transfer case kits and components. With more than 100 locations throughout United States, Puerto Rico and Canada, our distribution network reaches more than 80 countries. 

We offer an excellent opportunity for not only a job, but a career with growth potential. At Transtar, we seek applicants who roll up their sleeves, enjoy hard work, thrive in a team environment, and who embody our core values of Safety, Honesty, Action, Relationship, and Product.

POSITION SUMMARY: 

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. As a Customer Service Representative, you will partner with sales, logistics, inventory management, leadership team, and customers to achieve optimal customer satisfaction. 

Primary Responsibilities:

  • Supports the assigned business unit and their teams to achieve revenue and profitability goals
  • Play an integral role in the team’s support of providing superior business guidance and the greatest customer experience possible
  • Actively pursue opportunities to provide input and guidance to management on best practices and ideas to find additional ways to deliver an exceptional customer experience

FUNCTIONS & RESPONSIBILITIES:

  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Respond promptly to customer inquiries
  • Knowing Transtar’s product offering to best answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer transactions
  • Cash-handling and invoice coordination
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support

SECONDARY FUNCTIONS AND RESPONSIBILITIES: 

  • Answer incoming/make outgoing calls to customers
  • Utilize company software to confirm orders
  • Other duties as assigned

KNOWLEDGE, SKILLS, & ABILITIES:

  • High School diploma and 3-5 years of work experience in a customer service or customer facing role, preferably in a contact center environment is preferred
  • Bi-lingual in English & Spanish is a plus   
  • Previous cash-handling experience is a plus     
  • Experience using JD Edwards preferred
  • Proficiency in Microsoft Office Suite
  • Must have the ability to work with patience and be courteous in customer relations
  • Effective writing, communication and interpersonal skills 
  • Ability to think quickly and logically to ensure expedient response to customer inquiries
  • Must have strong organization skills
  • Assertive, analytical problem solver with a “can do” attitude
  • Ability to exercise mature judgment
  • Automotive experience preferred but not required