PR · On-site
$13 - $17.50/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
PR · On-site
$13 - $17.50/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
$13 - $13.50/hr
As a Customer Service Representative, you will play a vital role in supporting members and providers by delivering clear, compassionate, and efficient service in a dynamic call center environment.
Quick apply
PR · On-site
$16 - $21.75/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
PR · On-site
$16 - $21.75/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
PR · On-site
$13.50 - $18.50/hr
The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...
Quick apply
PR · On-site
$13.50 - $18.50/hr
The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...
Customer Service Representative
Mayaguez, PR · On-site
$12 - $13/hr
Title: Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire Description: Responsible for responding to customer questions via telephone and written ...
Quick apply
Customer Service Representative
Mayaguez, PR · On-site
$12 - $13/hr
Title: Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire Description: Responsible for responding to customer questions via telephone and written ...
PR · On-site
$13 - $17.75/hr
Customer Service Representative Company: Triple-S Salud Job Location (Short): Bayamon, PR Posting Start Date: 6/17/26 At Triple-S, we are committed to providing meaningful job experiences for ...
PR · On-site
$13 - $17.75/hr
Customer Service Representative Company: Triple-S Salud Job Location (Short): Bayamon, PR Posting Start Date: 6/17/26 At Triple-S, we are committed to providing meaningful job experiences for ...
PR · On-site
$27K - $29K/yr
Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...
Quick apply
PR · On-site
$27K - $29K/yr
Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...
PR · On-site
$27K - $29K/yr
Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...
Quick apply
PR · On-site
$27K - $29K/yr
Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...
Customer Service Representative
Guaynabo, PR · On-site
$15 - $18/hr
Customer service focused. * Proven experience with listening and eliciting information effectively. * Demonstrated excellent verbal and written communications skills. * Strong PC skills including ...
Quick apply
Customer Service Representative
Guaynabo, PR · On-site
$15 - $18/hr
Customer service focused. * Proven experience with listening and eliciting information effectively. * Demonstrated excellent verbal and written communications skills. * Strong PC skills including ...
Customer Service Representative
Mayaguez, PR · Remote
$16 - $21.75/hr
Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...
New
Customer Service Representative
Mayaguez, PR · Remote
$16 - $21.75/hr
Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...
New
Customer Service Representative
San Juan, PR · On-site
$15.75 - $21.25/hr
A company that listens, invests in you, and celebrates wins together About the Role We are seeking Customer Service Professionals (Pros) to provide real-time Video Chat support to customers shopping ...
Customer Service Representative
San Juan, PR · On-site
$15.75 - $21.25/hr
A company that listens, invests in you, and celebrates wins together About the Role We are seeking Customer Service Professionals (Pros) to provide real-time Video Chat support to customers shopping ...
PR · On-site
$12/hr
... Representative Sr (CAR Sr) will provide a high level of ... customer service by assisting both internal and external customers, through face-to-face ...
New
PR · On-site
$12/hr
... Representative Sr (CAR Sr) will provide a high level of ... customer service by assisting both internal and external customers, through face-to-face ...
New
PR · On-site
$12/hr
... Representative Sr (CAR Sr) will provide a high level of ... customer service by assisting both internal and external customers, through face-to-face ...
Posted today
PR · On-site
$12/hr
... Representative Sr (CAR Sr) will provide a high level of ... customer service by assisting both internal and external customers, through face-to-face ...
Posted today
... Representative Sr (CAR Sr) will provide a high level of ... customer service by assisting both internal and external customers, through face-to-face ...
... Representative Sr (CAR Sr) will provide a high level of ... customer service by assisting both internal and external customers, through face-to-face ...
... Representative Sr (CAR Sr) will provide a high level of ... customer service by assisting both internal and external customers, through face-to-face ...
... Representative Sr (CAR Sr) will provide a high level of ... customer service by assisting both internal and external customers, through face-to-face ...
... Representative Sr (CAR Sr) will provide a high level of ... customer service by assisting both internal and external customers, through face-to-face ...
... Representative Sr (CAR Sr) will provide a high level of ... customer service by assisting both internal and external customers, through face-to-face ...
Customer Service Representative - Distribution
San Juan, PR · On-site
$15.75 - $21.25/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...
Customer Service Representative - Distribution
San Juan, PR · On-site
$15.75 - $21.25/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...
$10.75 - $14.75/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...
Quick apply
$10.75 - $14.75/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...
Senior Customer Service Representative information
What is a senior customer service representative?
Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.
What are the key skills and qualifications needed to thrive as a senior customer service representative?
To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.
How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?
Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.
Is a senior customer service representative an entry-level job?
A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.
What is the difference between Senior Customer Service Representative vs Customer Service Associate?
| Aspect | Senior Customer Service Representative | Customer Service Associate |
|---|---|---|
| Required Credentials | High school diploma; experience in customer service; sometimes certifications in communication or CRM software | High school diploma or equivalent; entry-level customer service experience |
| Work Environment | Call centers, retail, corporate offices; handling complex customer issues | Retail stores, call centers, front desk; basic customer interactions |
| Employer & Industry Usage | Retail, telecommunications, finance, healthcare | Retail, hospitality, retail banking, telecom |
The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.
What are the most commonly searched types of Customer Service Representative jobs in Puerto Rico? The most popular types of Customer Service Representative jobs in Puerto Rico are:
What are popular job titles related to Senior Customer Service Representative jobs in Puerto Rico? For Senior Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Puerto Rico look for? The top searched job categories for Senior Customer Service Representative jobs in Puerto Rico are:
- Weekend Toyota Customer Service Representative
- Remote Typing
- 11Pm 7Am Customer Service Representative
- Optimum Customer Service Representative
- Full Time Customer Service Representative Teleperformance
- Chat From Home
- Online Customer Service Rep
- Volunteer Aetna Customer Service
- Application Customer Service Representative
- Wfm Customer Service Representative
What cities in Puerto Rico are hiring for Senior Customer Service Representative jobs? Cities in Puerto Rico with the most Senior Customer Service Representative job openings:
What are popular job titles related to Senior Customer Service Representative jobs in PR? For Senior Customer Service Representative jobs in PR, the most frequently searched job titles are:
$13 - $17.50/hr
Full-time
Medical, Retirement, PTO
Re-posted 26 days ago
Job description
Join Our Team as a Health Services Representative!
Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer Service Representatives, playing a key role in the experience of our members and clients.
In this position, you will serve as the first point of contact, providing phone support, addressing members’ needs on the first interaction whenever possible, and ensuring a professional, empathetic, and efficient service experience.
Additionally, there are opportunities for development to support services for clients in the United States, allowing you to expand your professional experience in a dynamic and international environment.
Key ResponsibilitiesAnswer member calls and provide clear information about their health plans.
Guide and educate members about coverages, benefits, and plan promotions (non-clinical topics).
Document inquiries, actions taken, and follow-ups, ensuring accuracy and compliance.
Escalate unresolved situations or complaints to supervisors or the appropriate departments.
Participate in outbound calls, Contact Center projects, and training programs.
Maintain confidentiality of information and comply with regulations such as HIPAA and internal policies.
Minimum 1 year of Customer Service experience.
High school diploma required (college credits preferred).
Knowledge of computer applications and Microsoft Office.
Excellent verbal, written, and reading communication skills.
Bilingual (Spanish and English) preferred, especially for opportunities supporting services in the United States.
Strong customer service orientation, empathy, and proactive attitude.
Availability to work rotating shifts (Monday through Sunday, including weekends and holidays).
Specialized training in customer service, regulations, and healthcare topics.
24/7 Telemedicine service.
Free employee health and wellness programs.
Opportunities for professional growth and career development.
Paid leave.
Retirement plan.
The opportunity to positively impact the well-being of the population.
Location: On-site in Guaynabo or Mayaguez, Puerto Rico
Employment Type: Full-time or Part-time | Temporary
We are an Equal Employment Opportunity Employer (EEOC).
About TELEMEDIK
Sourced by ZipRecruiter