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Spectrum Customer Service Jobs in Puerto Rico (NOW HIRING)

Abbott

Associate Customer Service

Arecibo, PR · On-site

$12.50 - $17.25/hr

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

Abbott

Associate Customer Service

Arecibo, PR · On-site

$12.50 - $17.25/hr

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

Abbott

Technical Service Specialist

Arecibo, PR · On-site

$45K - $89K/yr

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading ... JOB FAMILY: Customer Service DIVISION: CRM Cardiac Rhythm Management LOCATION: Puerto Rico ...

Abbott

Technician I, Remote Care

Arecibo, PR · On-site

$13.18 - $25.02/hr

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading ... You will exercises basic customer service and technical skills in response to remote monitoring ...

Abbott

Technician I, Remote Care

Arecibo, PR · On-site +1

$13.18 - $25.02/hr

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading ... You will exercises basic customer service and technical skills in response to remote monitoring ...

Fresenius Medical Care

Registered Nurse

San Juan, PR · On-site

Supports the FMCNA's mission, vision, values, and customer service philosophy. Supports the FMCNA ... Ensures appropriate preparation of lab requisitions for Spectra or alternate lab. * Ensures correct ...

Abbott

Engineering Manager

Arecibo, PR · On-site

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading ... Engineering Manager, this position is on-site at our CRM manufacturing facility in Arecibo Puerto ...

Abbott Laboratories

Engineering Manager

Arecibo, PR · On-site

$89 - $177/hr

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading ... Descritivo de Cargo Engineering Manager, this position is on-site at our CRM manufacturing facility ...

New

Abbott

Engineering Manager

Arecibo, PR · On-site

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading ... Engineering Manager, this position is on-site at our CRM manufacturing facility in Arecibo Puerto ...

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Spectrum Customer Service information

What is a Spectrum Customer Service?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in Spectrum Customer Service?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

Does Spectrum Customer Service pay employees well?

Spectrum Customer Service representatives typically earn hourly wages that are around or slightly below industry averages for customer support roles, with additional benefits such as health insurance and paid time off. Compensation can vary based on experience, location, and shift differentials, but overall, pay is considered competitive for entry-level positions in the telecommunications sector.

Is Spectrum customer service a good job?

Spectrum customer service roles involve assisting customers with technical issues and account management, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, training, and opportunities for advancement, but may include high call volume and performance targets. Overall, it can be a stable entry-level position for those interested in the telecommunications industry.

What are popular job titles related to Spectrum Customer Service jobs in Puerto Rico?

For Spectrum Customer Service jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service jobs in Puerto Rico look for?

The top searched job categories for Spectrum Customer Service jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Spectrum Customer Service jobs?

Cities in Puerto Rico with the most Spectrum Customer Service job openings:

Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Associate Customer Service

Abbott

Arecibo, PR • On-site

$12.50 - $17.25/hr

Full-time

Medical, Life, Retirement

Posted 12 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

174th of 544 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
  • Career development with an international company where you can grow the career you dream of.
  • Health Insurance (starting on Day 1 of employment), Savings Plan (401K) with company match, Life insurance for you and your spouse/children, Short Term Disability, Long Term Disability, Education Assistance, Employee Assistance Program, Vacation, Sick, Personal Days.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position works out of our Arecibo location in the CRM division at first shift-. As a global leader in Medical Devices Technologies. Provide Process/Quality Engineering support to manufacturing, helping to ensure delivery of highest quality product to the customer.
What You'll Do
  • Perform pro- active follow - up calls to sales representatives / complaints to obtain implant information, purchase order numbers and device tracking information in order to ensure correct inventory records, and the billing of all devices in a timely manner.
  • Verify and process purchases, and/or coordinate the distribution of generators, leads, instruments and accessories to hospitals and/ or to sales representatives as appropriate.
  • Research and resolve any problem with orders received. Correct the order as necessary, and release for ID patient processing
  • Research and prepare billing corrections when required, to ensure proper billing and correct commission payments on all devices.
  • Resolve and/ or facilitate resolution of problems, including identifying causes to prevent re- occurrence
  • Monitor "Use- Before- Date" of all sterilized inventory and works with sales representatives and management to minimize losses due to expiration.
  • Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
  • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, cooperative communications and collaboration with all levels of employees, customers. contractors, and vendors.
  • Responsible for compliance with applicable Corporate and Divisional Policies, and performing other duties as assigned by management.
  • Patient Registration: Timely and accurate entry of patient registration information, including performing follow up on missing information or requesting clarification for conflicting information.

Required Qualifications
To be successful in this role, you will require the following qualifications:
  • High School diploma. Associate degree preferred.
  • 2+ years of experience in a customer service or data entry in healthcare environment. 2+ years of experience in the biotech, bio instruments, pharma or medical devices industries is preferred.
  • Fluent in English (conversational). Demonstrated competence in English spelling, grammar and punctuation, including the ability to successfully pass a reading comprehension pre-employment examination.
  • Demonstrated the organizational skills, attentiveness to detail, ability to work under general supervision and the ability to handle multiple projects simultaneously.
  • Demonstrated interpersonal skills attentiveness to detail, including the ability to listen, resolve problems, deal with unresolved issues, delays and unexpected events, while effectively communicating and maintaining rapport with sales representatives and customers.
  • Must possess demonstrated keyboard and personal computer skills (experience with SAP, Microsoft Office including Excel, Word or equivalent applications required).
  • Ability to manage multiple tasks.

Apply Now
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$12.80 - $22.40/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
Puerto Rico > Arecibo : Santana Industrial Park Interior Lot A, Road #2, Km 67.5
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 10 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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