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11Pm 7Am Customer Service Representative Jobs in Puerto Rico

Adecco

Customer Service Representative

San Juan, PR

$13 - $13.50/hr

As a Customer Service Representative, you will play a vital role in supporting members and providers by delivering clear, compassionate, and efficient service in a dynamic call center environment.

NexaMotion Group

Customer Service Representative

Bayamon, PR · On-site

$13.50 - $18.50/hr

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...

medplast

Customer Service Representative

Vega Baja, PR

$13.50 - $18.50/hr

Materials - Customer Service Representative JOB SUMMARY: Responsible for providing customer service support, coordinate whole cycle order to delivery process and support master production scheduling ...

medplast

Customer Service Representative

Vega Baja, PR

$13.50 - $18.50/hr

Materials - Customer Service Representative JOB SUMMARY: Responsible for providing customer service support, coordinate whole cycle order to delivery process and support master production scheduling ...

medplast

Customer Service Representative

Vega Baja, PR

$13.50 - $18.50/hr

Materials - Customer Service Representative JOB SUMMARY: Responsible for providing customer service support, coordinate whole cycle order to delivery process and support master production scheduling ...

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...

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11Pm 7Am Customer Service Representative information

What is an 11pm 7am customer service representative?

11pm-7am Customer Service Representatives are professionals who handle customer inquiries, support requests, and problem resolution during the overnight shift. They are essential for businesses that provide 24/7 support, ensuring customers receive assistance outside of typical business hours. These representatives manage calls, emails, or chat messages, and often deal with urgent issues that arise overnight. Their role helps maintain customer satisfaction and business continuity around the clock.

What are the key skills and qualifications needed to thrive as an 11pm 7am customer service representative, and why are they important?

To thrive as an 11pm-7am Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel, especially during overnight shifts. These skills are essential for providing effective support and maintaining customer satisfaction during non-traditional hours when resources may be limited.

What are some unique challenges faced by 11pm 7am customer service representatives, and how can they be managed?

Working the 11PM-7AM shift as a Customer Service Representative often means handling customer inquiries during off-peak hours, which can involve dealing with urgent or sensitive issues when fewer support staff are available. Challenges include managing fatigue, staying alert during overnight hours, and working independently with limited immediate supervision. To succeed in this role, it's important to maintain a consistent sleep schedule, use strategies to stay focused, and communicate effectively with day-shift colleagues to ensure smooth handovers. Many companies offer additional resources and training to help overnight staff manage these unique aspects of the role.

What is the difference between 11Pm 7Am Customer Service Representative vs 11Pm 7Am Call Center Agent?

Aspect11Pm 7Am Customer Service Representative11Pm 7Am Call Center Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, communication skills
Work EnvironmentCall center, customer supportCall center, telecommunication
Industry UsageCustomer service, retail, techTelecommunications, tech support
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, responsibilities

Both roles operate in call centers during night shifts, focusing on customer interactions. The Customer Service Representative typically handles customer inquiries and support, while the Call Center Agent may focus more on technical support or sales. They share similar credentials and work environments, making them common comparison points for job seekers in night shift customer support roles.

What are popular job titles related to 11Pm 7Am Customer Service Representative jobs in Puerto Rico?

For 11Pm 7Am Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching 11Pm 7Am Customer Service Representative jobs in Puerto Rico look for?

The top searched job categories for 11Pm 7Am Customer Service Representative jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for 11Pm 7Am Customer Service Representative jobs?

Cities in Puerto Rico with the most 11Pm 7Am Customer Service Representative job openings:

11Pm 7Am Customer Service Representative jobs near you

Customer Service Representative

Adecco

San Juan, PR

$13 - $13.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Adecco is hiring immediately for Customer Service Representatives at United Healthcare in San Juan, PR. This is an excellent opportunity to join a leading healthcare company through a reputable staffing partner.

As a Customer Service Representative, you will play a vital role in supporting members and providers by delivering clear, compassionate, and efficient service in a dynamic call center environment. Your responsibilities will include providing phone support to address member or provider inquiries, understanding their needs through active listening, and accurately documenting details in computer systems. You will research complex issues across multiple databases, collaborate with support resources, and escalate problems as necessary to ensure timely resolution. Additionally, you may assist customers in navigating UnitedHealth Group’s websites, encouraging self-sufficiency, and contacting care providers to facilitate appointment scheduling or connect customers with internal specialists.

This role offers a starting pay of $13.00 - $13.50 per hour based on experience, with opportunities for overtime and career growth.

Qualifications:

  • High School Diploma or GED required

  • Prior healthcare experience preferred

  • Data entry experience is a plus

  • Knowledge of medical or health insurance terminology preferred

  • At least 1 year of customer service experience in problem-solving and client interaction OR 1 year of office experience using telephone and computer

  • Proficiency in Windows PC navigation and working with multiple systems

  • Bilingual in Spanish and English required

What’s in it for you:

  • Weekly pay starting at $13.00 - $13.50 per hour, depending on experience

  • Competitive benefits package including medical, dental, vision, and 401(k) options

  • Opportunity to develop your career within a renowned healthcare organization through Adecco

If you're ready to make a difference in the healthcare experience of members and providers, click on "Apply Now" for immediate consideration for this Customer Service Representative position in San Juan, PR!


Pay Details: $13.00 to $13.50 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance