Mayaguez, PR · On-site
$12 - $13/hr
Medical
Dental
Vision
PTO
Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire ... with virtual and in-person interactions; attentive to details, critical thinker, and a problem ...
Quick apply
Mayaguez, PR · On-site
$12 - $13/hr
Medical
Dental
Vision
PTO
Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire ... with virtual and in-person interactions; attentive to details, critical thinker, and a problem ...
Bayamon, PR · On-site +1
$14 - $18.25/hr
The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions.
Bayamon, PR · On-site +1
$14 - $18.25/hr
The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions.
$10.50/hr
Medical
Dental
Vision
Retirement
¿Te apasiona brindar un excelente servicio al cliente y crear exhibiciones atractivas? ¡Esta oportunidad es para ti! Buscamos una persona dinámica, organizada y con iniciativa para apoyar la ...
Quick apply
$10.50/hr
Medical
Dental
Vision
Retirement
¿Te apasiona brindar un excelente servicio al cliente y crear exhibiciones atractivas? ¡Esta oportunidad es para ti! Buscamos una persona dinámica, organizada y con iniciativa para apoyar la ...
Bayamon, PR · Remote
$14 - $18.25/hr
The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions.
Bayamon, PR · Remote
$14 - $18.25/hr
The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions.
Humacao, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Humacao, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Bayamon, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Bayamon, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
San Juan, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
San Juan, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Guaynabo, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Guaynabo, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
PR · On-site
$13.50 - $18.50/hr
The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...
Quick apply
PR · On-site
$13.50 - $18.50/hr
The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...
Guaynabo, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Guaynabo, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Santa Isabel, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Santa Isabel, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Humacao, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Humacao, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
PR · On-site
$13 - $17.50/hr
Medical
Retirement
PTO
We are looking for dedicated professionals to join our team as Customer Service Representatives , playing a key role in the experience of our members and clients. In this position, you will serve as ...
Quick apply
PR · On-site
$13 - $17.50/hr
Medical
Retirement
PTO
We are looking for dedicated professionals to join our team as Customer Service Representatives , playing a key role in the experience of our members and clients. In this position, you will serve as ...
Quick apply
San Juan, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
San Juan, PR · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
PR · On-site
$16 - $21.75/hr
Medical
Retirement
PTO
We are looking for dedicated professionals to join our team as Customer Service Representatives , playing a key role in the experience of our members and clients. In this position, you will serve as ...
Quick apply
Carolina, PR · On-site
$13.50 - $18.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO (Fixed-Based Operator). From arrival to ...
Carolina, PR · On-site
$13.50 - $18.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO (Fixed-Based Operator). From arrival to ...
PR · On-site
$13 - $17.50/hr
Medical
Retirement
PTO
We are looking for dedicated professionals to join our team as Customer Service Representatives , playing a key role in the experience of our members and clients. In this position, you will serve as ...
Quick apply
PR · On-site
$16 - $21.75/hr
Medical
Retirement
PTO
We are looking for dedicated professionals to join our team as Customer Service Representatives , playing a key role in the experience of our members and clients. In this position, you will serve as ...
Quick apply
PR · On-site
$16 - $21.75/hr
Medical
Retirement
PTO
We are looking for dedicated professionals to join our team as Customer Service Representatives , playing a key role in the experience of our members and clients. In this position, you will serve as ...
Quick apply
To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.
A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.
A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.
The most popular types of Customer Service jobs in Puerto Rico are:
For Virtual Customer Service jobs in Puerto Rico, the most frequently searched job titles are:
The top searched job categories for Virtual Customer Service jobs in Puerto Rico are:
Cities in Puerto Rico with the most Virtual Customer Service job openings:
$12 - $13/hr
Contractor
Medical, Dental, Vision, PTO
Posted 11 days ago
Title: Customer Service Representative
Location: San Juan PR/Mayaguez PR
Duration: Contract to Hire
Description:
Responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Proficient in all basic customer service areas performs some but not all types of moderately complex function.
Primary duties may include, but are not limited to: Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information. Proficient in all basic customer service functions.
Receives and places follow-up telephone calls / e-mails to answer customer questions. Inquiries may also be on a walk-in basis.
May require deviation from standard practices and procedures with the assistance of a computerized system.
Seeks, understands and responds to the needs and expectations of internal and external customers.
Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
Performs other duties as assigned. Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Bilingual (Spanish) or multi-language skills required.
Must be able to pass a validated language test/assessment.
This position is defined as remote, or work-from-home, however you may need to report into a local office periodically.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
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BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
It services
5,001 - 10,000 Employees
Indianapolis, IN, US
1998
