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Customer Service Professional Jobs in Puerto Rico

NexaMotion Group

Customer Service Representative

Bayamon, PR · On-site

$13.50 - $18.50/hr

The Customer Service Representative supports customers by providing helpful information, answering ... Maintain a positive, empathetic, and professional attitude toward customers at all times * Respond ...

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$13.50 - $18.25/hr

Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the ... Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely ...

Jet Aviation

Customer Service Agent

Carolina, PR

$14 - $15/hr

Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the ... Minimum Requirements * 1-2 years of experience in an FBO or customer service-related field ...

Tetra Tech, Inc.

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for participants of the CDBG-DR/MIT R3-BRR, SFH, Resurge, and CEWRI-CI Programs. This role requires excellent ...

Tetra Tech

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for participants of the CDBG-DR/MIT R3-BRR, SFH, Resurge, and CEWRI-CI Programs. This role requires excellent ...

Perez Hermanos

Customer Service Red Mango

Cayey, PR · On-site

$10.50 - $11.50/hr

ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service Greet and assist customers in a courteous, respectful, and professional manner. Provide customers with information regarding menu items ...

New

Tradewind

PR · On-site

$10.50 - $14/hr

Address passenger needs promptly and professionally. * Work with other departments to resolve long-term customer service needs. * Ensure smooth and timely flight departures by coordinating and ...

Tradewind Aviation

PR · On-site

$10.50 - $14/hr

Address passenger needs promptly and professionally. * Work with other departments to resolve long-term customer service needs. * Ensure smooth and timely flight departures by coordinating and ...

Tradewind Aviation LLC

PR · On-site

$10.50 - $14/hr

Address passenger needs promptly and professionally. * Work with other departments to resolve long-term customer service needs. * Ensure smooth and timely flight departures by coordinating and ...

Master Fluid Solutions

$12.75 - $16.50/hr

POSITION SUMMARY: The Logistics & Customer Service Coordinator will play a crucial role in ... Answering emails and customer inquiries in a professional and timely manner. Order Management:

Enterprise Holdings

PR · On-site

$10.50/hr

Provide information in a professional and courteous manner regarding transportation to the airport terminal. * Thank customers using the prescribed dialogue. * Inquire about service, satisfaction and ...

Enterprise Holdings

PR · On-site

$10.50/hr

Provide information in a professional and courteous manner regarding transportation to the airport terminal. * Thank customers using the prescribed dialogue. * Inquire about service, satisfaction and ...

Enterprise Holdings

PR

$10.50/hr

Provide information in a professional and courteous manner regarding transportation to the airport terminal. * Thank customers using the prescribed dialogue. * Inquire about service, satisfaction and ...

Dollartree

Customer Service Associate I

Saint Just, PR · On-site

$11 - $15.25/hr

Ensure a positive, safe, and respectful environment while maintaining professional and friendly ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Staff Management | SMX

Be Seen First

Bilingual Customer Service Representative

Guaynabo, PR · On-site

$12 - $13.50/hr

We are hiring immediately for a Customer Service Representative! This is a full-time opportunity ... professional, you'll be part of something important here at Staff Management | SMX. We take pride ...

Tradewind Aviation LLC

PR · On-site

Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation ... Must project a professional image * Proficient with Microsoft Word, Power Point and Excel * Self ...

Tradewind

PR · On-site

Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation ... Must project a professional image * Proficient with Microsoft Word, Power Point and Excel * Self ...

Tradewind Aviation

PR · On-site

Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation ... Must project a professional image * Proficient with Microsoft Word, Power Point and Excel * Self ...

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All JobsCustomer Service Professional JobsCustomer Service Professional Jobs in Puerto Rico

Customer Service Professional information

What is a customer service professional?

Customer Service Professionals are individuals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They often work via phone, email, chat, or in person, aiming to ensure customer satisfaction and build positive relationships. Their role is crucial in maintaining a company's reputation and retaining customers by delivering effective and empathetic support.

What are the key skills and qualifications needed to thrive as a customer service professional?

To thrive as a Customer Service Professional, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is often required. Patience, empathy, and adaptability help professionals excel in managing diverse customer needs and resolving conflicts. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the overall success of the organization.

How does a customer service professional typically collaborate with other departments to resolve complex customer issues?

Customer Service Professionals frequently work with departments such as technical support, billing, and sales to resolve customer concerns that require specialized knowledge. When a customer’s issue extends beyond standard procedures, clear communication and teamwork are crucial to ensure timely and accurate solutions. Professionals in this role often act as the liaison, relaying customer feedback and coordinating with colleagues to address root causes. This collaboration not only helps resolve individual cases but also contributes to improving products and services overall.

What is the difference between Customer Service Professional vs Customer Support Specialist?

AspectCustomer Service ProfessionalCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentCall centers, retail, officesTechnical support centers, online chat, call centers
Employer & IndustryRetail, hospitality, telecom, bankingIT, software, electronics, telecom
Common Search IntentCustomer service roles, customer interactionTechnical support, troubleshooting, product assistance

Customer Service Professionals focus on general customer interactions, inquiries, and service issues across various industries. Customer Support Specialists typically handle technical problems, troubleshooting, and product-specific questions, often requiring technical knowledge. Both roles involve assisting customers but differ in technical complexity and focus areas.

What types of jobs fall under customer service?

Customer service jobs include roles such as customer service representatives, call center agents, support specialists, and client service managers. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology.
More about Customer Service Professional jobs

What are the most commonly searched types of Customer Service jobs in Puerto Rico?

The most popular types of Customer Service jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Customer Service Professional jobs?

Cities in Puerto Rico with the most Customer Service Professional job openings:

Customer Service Professional jobs near you
Infographic showing various Customer Service Professional job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Representative

AspenView Technology Partners, Inc.

San Juan, PR • On-site

$15.75 - $21.25/hr

Full-time

Re-posted 15 days ago

Job description

Build the Future with AspenView Technology Partners
At AspenView, we are passionate about transforming the way organizations approach technology. We specialize in creating high-performing, nearshore IT teams to help North American clients innovate faster and more efficiently. As we continue to grow, we're looking for exceptional people to join our team and help drive impactful change across industries.
Why Join AspenView?
At AspenView, we're more than a nearshore IT partner-we're a people-first, purpose-driven company that believes great culture drives great outcomes. We're passionate about connecting talent and technology to deliver measurable value for clients-and meaningful career paths for our people.
Here's what you can expect:
  • Competitive base
  • Comprehensive benefits and wellness support
  • Flexible work model: hybrid, remote, or in-office
  • Real growth opportunities and leadership visibility
  • Inclusive, respectful culture that blends U.S. innovation with Colombian heart
  • A company that listens, invests in you, and celebrates wins together

About the Role
We are seeking Customer Service Professionals (Pros) to provide real-time Video Chat support to customers shopping in retail store locations. This is a customer-facing, technology-enabled role that combines excellent communication skills with product knowledge to deliver personalized shopping experiences. Successful Pros will be the face of our brand, helping customers make confident purchasing decisions while managing video calls professionally and efficiently.
The ideal candidate thrives in a fast-paced, high-volume retail setting and delivers responsive, empathetic, and resolution-oriented service aligned with U.S. customer experience standards.
What you will do
  • Answer incoming Video Chat calls from in-store customers in a timely and professional manner.
  • Greet customers warmly, identify their needs, and provide personalized assistance.
  • Provide accurate, detailed product information and consultative recommendations based on customer preferences and needs.
  • Guide customers through available inventory, options, and inform them about current promotions, discounts, and loyalty programs.
  • Address customer questions, concerns, explain returns, exchanges, refunds, and warranty policies.
  • Troubleshoot product-related problems and escalate complex issues to management while maintaining customer satisfaction.
  • Manage required documentation and customer records accurately.
  • Comply with all security, confidentiality, and compliance requirements.

What you bring:
  • Bilingual English/Spanish.
  • 1-3 years of experience in retail, e-commerce, or high-volume customer support.
  • Comfortable with video conferencing, basic technology, computers, and tablets.
  • Excellent verbal communication and listening skills with a clear, friendly, and professional speaking voice.
  • Experience supporting U.S.-based customers preferred.
  • Strong attendance record, punctuality, and commitment to goals.
  • Patient, empathetic approach to customer interactions with problem-solving and conflict resolution abilities.

Nice to have:
  • Experience in specialized retail (fashion, electronics, home goods, etc.).
  • Sales or consultative selling background.
  • Experience with Video Chat, FaceTime, Zoom, or other video conferencing platforms.
  • Bilingual or multilingual abilities.

Work Environment & Expectations
  • Flexibility to work scheduled shifts, including evenings, weekends, peak retail hours, and holiday periods.
  • Ability to sit for extended periods at a workstation and comfortably maintain eye contact with the camera for video calls.

Work Environment:
  • 100% In-office based role in Puerto Rico.
  • Aligned to U.S. retail business hours (including evenings/weekends as needed).

Equal Opportunity Employer:
AspenView is proud to be an equal opportunity employer. We believe in creating an environment where all employees feel welcome, valued, and empowered to succeed. We celebrate diversity and strive to build a culture of inclusion where all individuals, regardless of their race, color, gender, gender identity or expression, sexual orientation, disability, age, or any other characteristic, can thrive. We encourage applicants from all walks of life to join our team and make a lasting impact.

Apply