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Customer Service Professional Jobs in Puerto Rico

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Customer Experience Lead

Ponce, PR · On-site

You will enhance selling and service standards by creating a friendly environment, responding to ... Energetic sales professional who can easily adapt to changes and can be relied upon to consistently ...

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Customer Service Professional information

What is a customer service professional?

Customer Service Professionals are individuals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They often work via phone, email, chat, or in person, aiming to ensure customer satisfaction and build positive relationships. Their role is crucial in maintaining a company's reputation and retaining customers by delivering effective and empathetic support.

What are the key skills and qualifications needed to thrive as a customer service professional?

To thrive as a Customer Service Professional, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is often required. Patience, empathy, and adaptability help professionals excel in managing diverse customer needs and resolving conflicts. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the overall success of the organization.

How does a customer service professional typically collaborate with other departments to resolve complex customer issues?

Customer Service Professionals frequently work with departments such as technical support, billing, and sales to resolve customer concerns that require specialized knowledge. When a customer’s issue extends beyond standard procedures, clear communication and teamwork are crucial to ensure timely and accurate solutions. Professionals in this role often act as the liaison, relaying customer feedback and coordinating with colleagues to address root causes. This collaboration not only helps resolve individual cases but also contributes to improving products and services overall.

What is the difference between Customer Service Professional vs Customer Support Specialist?

AspectCustomer Service ProfessionalCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentCall centers, retail, officesTechnical support centers, online chat, call centers
Employer & IndustryRetail, hospitality, telecom, bankingIT, software, electronics, telecom
Common Search IntentCustomer service roles, customer interactionTechnical support, troubleshooting, product assistance

Customer Service Professionals focus on general customer interactions, inquiries, and service issues across various industries. Customer Support Specialists typically handle technical problems, troubleshooting, and product-specific questions, often requiring technical knowledge. Both roles involve assisting customers but differ in technical complexity and focus areas.

What types of jobs fall under customer service?

Customer service jobs include roles such as customer service representatives, call center agents, support specialists, and client service managers. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology.
More about Customer Service Professional jobs

What are the most commonly searched types of Customer Service jobs in Puerto Rico?

The most popular types of Customer Service jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Customer Service Professional jobs?

Cities in Puerto Rico with the most Customer Service Professional job openings:

Customer Service Professional jobs near you
Infographic showing various Customer Service Professional job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Claims Operations & Customer Service Team Leader

Chubb

San Juan, PR • On-site

Full-time

Posted 9 days ago

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

147th of 315 rated insurance

Job description


Role Purpose
The Claims Operations & Customer Service Team Leader is responsible for leading, coordinating, and supporting the daily operations of the FNOL Intake, Payments & Customer Service team to ensure high-quality service, accurate claims registration, timely processing of payments, and compliance with company policies and guidelines. The role provides coaching, guidance, and oversight to team members, while partnering with internal stakeholders to support operational efficiency and customer satisfaction.
Key Responsabilities
  • Lead the daily workflow of the FNOL Intake, Payments & Customer Service team, ensuring work is assigned, prioritized, and completed within established service levels.
  • Monitor team performance, productivity, quality, and turnaround times, taking action to address gaps and improve results.
  • Provide coaching, feedback, and support to team members to strengthen technical knowledge, customer service skills, and operational consistency.
  • Ensure claims are registered, documented, and processed accurately in accordance with company policies, procedures, and regulatory requirements.
  • Oversee the quality of claim notes, supporting documentation, and system entries to maintain data integrity and audit readiness.
  • Support the team in handling customer inquiries, claim status requests, and issue resolution in a professional and timely manner.
  • Coordinate with adjusters, examiners, supervisors, and other internal departments to ensure smooth claims processing and effective communication.
  • Identify process improvement opportunities and recommend actions to improve efficiency, service quality, and customer experience.
  • Prepare and review operational reports, metrics, and team updates as required.
  • Support training, onboarding, and development of new team members.
  • Ensure adherence to company standards, service expectations, and confidentiality requirements.
  • Perform other related duties and special projects as assigned.

Qualifications
Requirements
  • Bachelor's degree in Business Administration or a related field.
  • Strong knowledge of claims processes and customer service operations.
  • Experience using claims-related systems and databases.
  • Strong interpersonal, analytical, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Customer-focused with a proactive and collaborative approach.
  • High attention to detail and strong organizational skills.
  • Ability to manage priorities, deadlines, and multiple tasks effectively.
  • Proficiency in Microsoft Office applications, including Outlook, Teams, Word, Excel, and PowerPoint.
  • Bilingual proficiency in English and Spanish, both written and verbal.

Experience
  • 3-5 years of experience in claims, customer service, or related operational support roles.
  • Understanding of any custom Insurance suite or solution will be an added advantage.
  • Experience handling operational reporting is an asset.
  • Experience in customer service.

About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

What Chubb employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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