Mayaguez, PR · Remote
$15.50/hr
Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...
Mayaguez, PR · Remote
$15.50/hr
Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...
Arecibo, PR · On-site
$12.50 - $17.25/hr
Associate degree preferred. * 2+ years of experience in a customer service or data entry in healthcare environment. 2+ years of experience in the biotech, bio instruments, pharma or medical devices ...
Arecibo, PR · On-site
$12.50 - $17.25/hr
Associate degree preferred. * 2+ years of experience in a customer service or data entry in healthcare environment. 2+ years of experience in the biotech, bio instruments, pharma or medical devices ...
PR · On-site
Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation ... Ability to communicate effectively on the phone and in meetings (in person or virtual) * Ability to ...
PR · On-site
Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation ... Ability to communicate effectively on the phone and in meetings (in person or virtual) * Ability to ...
PR · On-site
Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation ... Ability to communicate effectively on the phone and in meetings (in person or virtual) * Ability to ...
PR · On-site
Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation ... Ability to communicate effectively on the phone and in meetings (in person or virtual) * Ability to ...
PR · On-site
Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation ... Ability to communicate effectively on the phone and in meetings (in person or virtual) * Ability to ...
PR · On-site
$11/hr
Trabajo presencial responsable de atender llamadas de clientes, brindar orientación, dar seguimiento a solicitudes y resolver situaciones relacionadas con el proceso de entrega, garantizando un ...
New
Quick apply
PR · On-site
$11/hr
Trabajo presencial responsable de atender llamadas de clientes, brindar orientación, dar seguimiento a solicitudes y resolver situaciones relacionadas con el proceso de entrega, garantizando un ...
New
$16 - $21.75/hr
To be updated by recruiter.
$16 - $21.75/hr
To be updated by recruiter.
PR · On-site
$11/hr
Trabajo presencial responsable de atender llamadas de clientes, brindar orientación, dar seguimiento a solicitudes y resolver situaciones relacionadas con el proceso de entrega, garantizando un ...
New
Quick apply
PR · On-site
$11/hr
Trabajo presencial responsable de atender llamadas de clientes, brindar orientación, dar seguimiento a solicitudes y resolver situaciones relacionadas con el proceso de entrega, garantizando un ...
New
Juncos, PR · On-site
$14.25 - $19.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Juncos, PR · On-site
$14.25 - $19.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Juncos, PR · On-site
$14.25 - $19.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Juncos, PR · On-site
$14.25 - $19.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Juncos, PR · On-site
$14.25 - $19.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Juncos, PR · On-site
$14.25 - $19.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Fajardo, PR · On-site
$13.75 - $19/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
New
Fajardo, PR · On-site
$13.75 - $19/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
New
Cayey, PR · On-site
$10.50 - $11.50/hr
Customer Service - Red Mango Café Department: Operations / Customer ServicePosition: Customer ServiceReports To: Supervisor / Store ManagerClassification: Non-ExemptWork Location: Red Mango Café ...
New
Quick apply
Cayey, PR · On-site
$10.50 - $11.50/hr
Customer Service - Red Mango Café Department: Operations / Customer ServicePosition: Customer ServiceReports To: Supervisor / Store ManagerClassification: Non-ExemptWork Location: Red Mango Café ...
New
San German, PR · On-site
$14.25 - $19.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
San German, PR · On-site
$14.25 - $19.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Coamo, PR · On-site
$12.75 - $17.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
New
Coamo, PR · On-site
$12.75 - $17.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
New
San Juan, PR · On-site
$13.75 - $19/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
San Juan, PR · On-site
$13.75 - $19/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Caguas, PR · On-site
$14.25 - $19.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Caguas, PR · On-site
$14.25 - $19.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
$14.25 - $19.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
$14.25 - $19.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Ponce, PR · On-site
$14.25 - $19.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Ponce, PR · On-site
$14.25 - $19.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
PR · On-site
$12.25 - $16.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
New
A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.
A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.
To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.
The most popular types of Customer Service jobs in Puerto Rico are:
For Virtual Customer Service jobs in Puerto Rico, the most frequently searched job titles are:
The top searched job categories for Virtual Customer Service jobs in Puerto Rico are:
Cities in Puerto Rico with the most Virtual Customer Service job openings:
6.5
Based on 57 frontline employees who took The Breakroom Quiz
28th of 72 rated call and contact centers
Work Location: Remote-
Job Type: Full-time
Pay:Starting Rate $14.00 per hour
Bilingual: $15.50 per hour
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
Get the full story on Breakroom
Sourced by ZipRecruiter
It services and call centers
