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Online Customer Service Rep Jobs in Puerto Rico (NOW HIRING)

Adecco

PR

$13 - $13.50/hr

As a Customer Service Representative, you will play a vital role in supporting members and providers by delivering clear, compassionate, and efficient service in a dynamic call center environment.

NexaMotion Group

PR · On-site

$13.50 - $18.50/hr

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...

BCForward

Customer Service Representative

Mayaguez, PR · On-site

$12 - $13/hr

Title: Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire Description: Responsible for responding to customer questions via telephone and written ...

New

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Bunzl Distribution Inc.

PR

$10.75 - $14.75/hr

As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.

B Fernandez & Hermanos Inc.

PR · On-site

$15.50 - $21/hr

B. Fernández & Hnos., Inc. es uno de los distribuidores líderes de Puerto Rico, que atiende a más de 5,200 clientes en toda la Isla. Reconocido por las marcas que representa, su red de ...

New

PJ ROSALY ENTERPRISES

PR · On-site

$11/hr

Trabajo presencial responsable de atender llamadas de clientes, brindar orientación, dar seguimiento a solicitudes y resolver situaciones relacionadas con el proceso de entrega, garantizando un ...

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All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Puerto Rico

Online Customer Service Rep information

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

What are popular job titles related to Online Customer Service Rep jobs in Puerto Rico? For Online Customer Service Rep jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Rep jobs in Puerto Rico look for? The top searched job categories for Online Customer Service Rep jobs in Puerto Rico are:
Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 2% Temporary, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative

Adecco

PR

$13 - $13.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Adecco is hiring immediately for Customer Service Representatives at United Healthcare in San Juan, PR. This is an excellent opportunity to join a leading healthcare company through a reputable staffing partner.

As a Customer Service Representative, you will play a vital role in supporting members and providers by delivering clear, compassionate, and efficient service in a dynamic call center environment. Your responsibilities will include providing phone support to address member or provider inquiries, understanding their needs through active listening, and accurately documenting details in computer systems. You will research complex issues across multiple databases, collaborate with support resources, and escalate problems as necessary to ensure timely resolution. Additionally, you may assist customers in navigating UnitedHealth Group’s websites, encouraging self-sufficiency, and contacting care providers to facilitate appointment scheduling or connect customers with internal specialists.

This role offers a starting pay of $13.00 - $13.50 per hour based on experience, with opportunities for overtime and career growth.

Qualifications:

  • High School Diploma or GED required

  • Prior healthcare experience preferred

  • Data entry experience is a plus

  • Knowledge of medical or health insurance terminology preferred

  • At least 1 year of customer service experience in problem-solving and client interaction OR 1 year of office experience using telephone and computer

  • Proficiency in Windows PC navigation and working with multiple systems

  • Bilingual in Spanish and English required

What’s in it for you:

  • Weekly pay starting at $13.00 - $13.50 per hour, depending on experience

  • Competitive benefits package including medical, dental, vision, and 401(k) options

  • Opportunity to develop your career within a renowned healthcare organization through Adecco

If you're ready to make a difference in the healthcare experience of members and providers, click on "Apply Now" for immediate consideration for this Customer Service Representative position in San Juan, PR!


Pay Details: $13.00 to $13.50 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance