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Senior Customer Service Representative Jobs in Puerto Rico

AppleOne

Customer Service

Carolina, PR

$10.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify ...

New

Insight Communications

PR · On-site

$19K - $20K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Insight Communications

PR · On-site

$19K - $20K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Tetra Tech, Inc.

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... The base salary rate represents the low and high end of the compensation scale for this role.

New

Tetra Tech

Customer Service Specialist

Ponce, PR

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... The base salary rate represents the low and high end of the compensation scale for this role.

New

Merck & Co.

$13.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Vaccine Customer Representative: S2 Level - - The • Vaccine Customer Representative (VCR ... Pharmaceutical Sales Training, Sales Services, Sales Territory Management, Vaccine ...

New

BCForward

Bilingual Customer Care Representative

San Juan, PR · On-site

$12 - $16/hr

  • Medical

  • Dental

  • Vision

Customer Care Representative Location: San Juan (Hybrid) Benefits: Medical, Dental, Vision, PTO ... Founded in 1998 on the idea that industry leaders needed a professional service, and workforce ...

BCForward

Bilingual Customer Care Representative

Mayaguez, PR · On-site

$12 - $16/hr

  • Medical

  • Dental

  • Vision

Customer Care Representative Location: Mayaguez (Hybrid) Benefits: Medical, Dental, Vision, PTO ... Founded in 1998 on the idea that industry leaders needed a professional service, and workforce ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cust Care Rep I-Bilingual (US) Customer Care Representative I-Bilingual * This role requires ... Researches and analyzes data to address operational challenges and customer service issues.

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cust Care Rep I-Bilingual (US) Customer Care Representative I-Bilingual * This role requires ... Researches and analyzes data to address operational challenges and customer service issues.

Pep Boys

PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Humacao, PR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Bayamon, PR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

San Juan, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Humacao, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Aguadilla, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Bayamon, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... Requires a HS diploma or equivalent and previous experience in an automated customer service ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Puerto Rico

Senior Customer Service Representative information

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Puerto Rico? The most popular types of Customer Service Representative jobs in Puerto Rico are:
What are popular job titles related to Senior Customer Service Representative jobs in Puerto Rico? For Senior Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Puerto Rico look for? The top searched job categories for Senior Customer Service Representative jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Senior Customer Service Representative jobs? Cities in Puerto Rico with the most Senior Customer Service Representative job openings:
What are popular job titles related to Senior Customer Service Representative jobs in PR? For Senior Customer Service Representative jobs in PR, the most frequently searched job titles are:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Contact Representative (Customer Service Representative) (ICTAP) (Temporary)

Careers | Office of the Inspector General

Toa Alta, PR • On-site

$55K/yr

Temporary

Posted 10 days ago

Job description

Interagency Career Transition Assistance Program (ICTAP) eligibles only in the commuting area of the selected duty location.
LOCATION: This position is located in various offices in the Social Security Administration.
TOUR OF DUTY: Multiple work schedules (up to 40 hours) | Alternate work schedules may be available.
TYPE OF POSITION: Temporary, Not-to-Exceed 1 year; may be extended, will not become permanent.

Qualifications:Applicants must have 52 weeks of specialized experience at the GS-7 level or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. 1) Using a working knowledge Federal, State, or County laws, regulations, policies and procedures to evaluate eligibility or claims in a benefits program; 2) Explaining complex legal provisions and resolving issues (e.g., obtaining benefits, payment interruptions, etc.) to large volumes of people from different socioeconomic backgrounds; 3) Using a computer to reconcile complex discrepancies and enter data into databases; and 4) responding to highly technical inquiries concerning benefit entitlement, benefit payments, etc.
Applicant must have 52 weeks at the GS-7 or higher.
The following time-in-grade requirement must be met by the closing date of this announcement.
Selection Placement Factor:
COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible.
NOTE: Previous Meet and Deal results are not valid for this vacancy announcement; you will be required to complete the CAIP assessment.Education:There is no substitution of education for experience at this grade level.Employment Type: OTHER

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