PR · On-site
$13.50 - $18.50/hr
As a Customer Service Representative, you will partner with sales, logistics, inventory management, leadership team, and customers to achieve optimal customer satisfaction. Primary Responsibilities:
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PR · On-site
$13.50 - $18.50/hr
As a Customer Service Representative, you will partner with sales, logistics, inventory management, leadership team, and customers to achieve optimal customer satisfaction. Primary Responsibilities:
PR · On-site
$13 - $17.50/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
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PR · On-site
$13 - $17.50/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
$13 - $13.50/hr
As a Customer Service Representative, you will play a vital role in supporting members and providers by delivering clear, compassionate, and efficient service in a dynamic call center environment.
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PR · On-site
$16 - $21.75/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
PR · On-site
$13 - $17.50/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
PR · On-site
$16 - $21.75/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
PR · On-site
$16 - $21.75/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
Customer Service Representative
Mayaguez, PR · Remote
$16 - $21.75/hr
... services. Firstsource specialises in helping customers stay ahead of the curve through ... Adhere to scheduled shifts to ensure optimal phone coverage. Ensure compliance to all regulatory ...
Customer Service Representative
Mayaguez, PR · Remote
$16 - $21.75/hr
... services. Firstsource specialises in helping customers stay ahead of the curve through ... Adhere to scheduled shifts to ensure optimal phone coverage. Ensure compliance to all regulatory ...
Customer Service Representative
Mayaguez, PR · On-site
$16 - $21.75/hr
... services. Firstsource specialises in helping customers stay ahead of the curve through ... Adhere to scheduled shifts to ensure optimal phone coverage. Ensure compliance to all regulatory ...
Customer Service Representative
Mayaguez, PR · On-site
$16 - $21.75/hr
... services. Firstsource specialises in helping customers stay ahead of the curve through ... Adhere to scheduled shifts to ensure optimal phone coverage. Ensure compliance to all regulatory ...
Customer Service Representative
Mayaguez, PR · On-site
$12 - $13/hr
Title: Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire Description: Responsible for responding to customer questions via telephone and written ...
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Customer Service Representative
Mayaguez, PR · On-site
$12 - $13/hr
Title: Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire Description: Responsible for responding to customer questions via telephone and written ...
PR · On-site
$27K - $29K/yr
Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...
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PR · On-site
$27K - $29K/yr
Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...
PR · On-site
$27K - $29K/yr
Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...
Quick apply
PR · On-site
$27K - $29K/yr
Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...
Customer Service Representative
Guaynabo, PR · On-site
$15 - $18/hr
Customer service focused. * Proven experience with listening and eliciting information effectively. * Demonstrated excellent verbal and written communications skills. * Strong PC skills including ...
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Customer Service Representative
Guaynabo, PR · On-site
$15 - $18/hr
Customer service focused. * Proven experience with listening and eliciting information effectively. * Demonstrated excellent verbal and written communications skills. * Strong PC skills including ...
Customer Service Representative
San Juan, PR · On-site
$15.75 - $21.25/hr
A company that listens, invests in you, and celebrates wins together About the Role We are seeking Customer Service Professionals (Pros) to provide real-time Video Chat support to customers shopping ...
Customer Service Representative
San Juan, PR · On-site
$15.75 - $21.25/hr
A company that listens, invests in you, and celebrates wins together About the Role We are seeking Customer Service Professionals (Pros) to provide real-time Video Chat support to customers shopping ...
PR · On-site
$15.50 - $19.50/hr
Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...
Quick apply
PR · On-site
$12.50 - $15.75/hr
Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...
Quick apply
Customer Service Representative - Distribution
San Juan, PR · On-site
$15.75 - $21.25/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...
Customer Service Representative - Distribution
San Juan, PR · On-site
$15.75 - $21.25/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...
Customer Service Representative - Distribution
$12.50 - $15/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...
Customer Service Representative - Distribution
$12.50 - $15/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...
$10.75 - $14.75/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...
Quick apply
$10.75 - $14.75/hr
As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...
Optimum Customer Service Representative information
What is an Optimum Customer Service Representative?
Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.
What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?
To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.
What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?
Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.
What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?
| Aspect | Optimum Customer Service Representative | Customer Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Call centers, retail, or office settings | Call centers, technical support, or online chat platforms |
| Industry Usage | Telecommunications, retail, service industries | Technology, telecommunications, e-commerce |
| Primary Focus | Handling customer inquiries, billing, account issues | Technical support, troubleshooting, product assistance |
Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.
How to get hired as an Optimum Customer Service Representative?
To get hired as an Optimum Customer Service Representative, candidates should have strong communication skills, previous customer service experience, and familiarity with telecommunications products. Applying through the company's careers website or job boards, and preparing for interviews that assess problem-solving and interpersonal skills, can improve chances of employment.
What are popular job titles related to Optimum Customer Service Representative jobs in Puerto Rico?
For Optimum Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Optimum Customer Service Representative jobs in Puerto Rico look for?
The top searched job categories for Optimum Customer Service Representative jobs in Puerto Rico are:
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- Chat From Home
$13.50 - $18.50/hr
Full-time
Posted 17 days ago
Job description
WHY TRANSTAR:
Transtar Industries is a dynamic global leader in transmission parts and driveline-related products. We offer the broadest product range of quality OE and aftermarket parts as well as premium remanufactured products: including automatic and standard transmission units, transmission rebuild kits and components, remanufactured torque converters, hard parts, valve bodies, differentials, and transfer case kits and components. With more than 100 locations throughout United States, Puerto Rico and Canada, our distribution network reaches more than 80 countries.
We offer an excellent opportunity for not only a job, but a career with growth potential. At Transtar, we seek applicants who roll up their sleeves, enjoy hard work, thrive in a team environment, and who embody our core values of Safety, Honesty, Action, Relationship, and Product.
POSITION SUMMARY:
The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. As a Customer Service Representative, you will partner with sales, logistics, inventory management, leadership team, and customers to achieve optimal customer satisfaction.
Primary Responsibilities:
- Supports the assigned business unit and their teams to achieve revenue and profitability goals
- Play an integral role in the team’s support of providing superior business guidance and the greatest customer experience possible
- Actively pursue opportunities to provide input and guidance to management on best practices and ideas to find additional ways to deliver an exceptional customer experience
FUNCTIONS & RESPONSIBILITIES:
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Respond promptly to customer inquiries
- Knowing Transtar’s product offering to best answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer transactions
- Cash-handling and invoice coordination
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
SECONDARY FUNCTIONS AND RESPONSIBILITIES:
- Answer incoming/make outgoing calls to customers
- Utilize company software to confirm orders
- Other duties as assigned
KNOWLEDGE, SKILLS, & ABILITIES:
- High School diploma and 3-5 years of work experience in a customer service or customer facing role, preferably in a contact center environment is preferred
- Bi-lingual in English & Spanish is a plus
- Previous cash-handling experience is a plus
- Experience using JD Edwards preferred
- Proficiency in Microsoft Office Suite
- Must have the ability to work with patience and be courteous in customer relations
- Effective writing, communication and interpersonal skills
- Ability to think quickly and logically to ensure expedient response to customer inquiries
- Must have strong organization skills
- Assertive, analytical problem solver with a “can do” attitude
- Ability to exercise mature judgment
- Automotive experience preferred but not required