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Optimum Customer Service Representative Jobs in Puerto Rico

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

  • Medical

  • PTO

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.

B Fernandez & Hermanos Inc.

PR · On-site

$15.50 - $21/hr

B. Fernández & Hnos., Inc. es uno de los distribuidores líderes de Puerto Rico, que atiende a más de 5,200 clientes en toda la Isla. Reconocido por las marcas que representa, su red de ...

Grupo Triple-S

PR · On-site

$13 - $17.75/hr

Customer Service Representative - TSS - U Company: Triple-S Salud Ubicaciones de puesto (breve): Bayamon, PR Fecha de inicio de publicación: 17/06/26 En Triple-S, estamos comprometidos con brindar ...

New

Adecco

Cust Service Rep 22 CUS002

San Juan, PR

$11.77/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now! Primary Responsibilities: Provides phone support to ...

COREPLUS SERVICIOS CLINICOS Y PATOLOGICOS LLC

PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure that all customers maintain sufficient inventory levels of supplies needed for the sample ... The CSR will be required to travel to assigned territories and will spend most of the time driving.

AppleOne

Customer Service

Carolina, PR

$10.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify ...

Insight Communications

PR · On-site

$19K - $20K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Insight Communications

PR · On-site

$19K - $20K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

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Optimum Customer Service Representative information

What is an Optimum Customer Service Representative?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

How to get hired as an Optimum Customer Service Representative?

To get hired as an Optimum Customer Service Representative, candidates should have strong communication skills, previous customer service experience, and familiarity with telecommunications products. Applying through the company's careers website or job boards, and preparing for interviews that assess problem-solving and interpersonal skills, can improve chances of employment.

What are popular job titles related to Optimum Customer Service Representative jobs in Puerto Rico?

For Optimum Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Optimum Customer Service Representative jobs in Puerto Rico look for?

The top searched job categories for Optimum Customer Service Representative jobs in Puerto Rico are:

Optimum Customer Service Representative jobs near you

Customer Service Representative Bilingual

3500 Square LLC

PR • On-site

$13.25 - $16.75/hr

Full-time, Other

Medical, PTO

Re-posted 24 days ago

Job description

Customer Service Representative (Bilingual – English/Spanish) | Arecibo, Puerto Rico

Clearance Requirement: Must successfully pass a federal background check with fingerprinting
Work Authorization: U.S. Citizenship required

Summary

3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential.

Key Responsibilities

  • Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish.

  • Accurately document call details and process service requests in company systems.

  • Meet productivity and quality metrics (call handling, accuracy, timeliness).

  • Maintain confidentiality and adhere to all compliance and security standards.

  • Work collaboratively with supervisors and team members to ensure excellent customer experience.

Schedule

  • Second Shift: 11:00 a.m. – 8:00 p.m. (local PR time)

  • Daylight Saving Adjustment: 12:00 p.m. – 9:00 p.m. (local PR time)

Minimum Qualifications

  • U.S. Citizen with ability to successfully pass a federal background check with fingerprinting.

  • High School Diploma or equivalent required; Associate’s degree preferred.

  • Fully bilingual (English/Spanish) – must speak, read, and write fluently in both languages.

  • Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook).

  • Previous call center or customer service experience strongly preferred.

  • Ability to work on-site in Arecibo, PR on a full-time schedule.

Education & Certifications

  • High School Diploma or GED required.

  • Additional training or certifications in customer service, communications, or related areas is a plus.

What We Offer

  • Competitive hourly wage

  • Paid holidays, vacation, and sick leave

  • Health insurance and professional development reimbursement.

  • Career growth opportunities in federal contracting services.

How to Apply

Make a difference by supporting veterans while building your career in a professional call center environment!

Equal Employment Opportunity and E-Verify Statement

3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws.

As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans.


All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination.


If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at hr@3500square.com or 1-787-814-0087.

3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination.


Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9.


3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.