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Optimum Customer Service Representative Jobs in Puerto Rico

Abbott

Associate Customer Service

Arecibo, PR · On-site

$12.50 - $17.25/hr

  • Medical

  • Life

  • Retirement

Perform pro- active follow - up calls to sales representatives / complaints to obtain implant ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

Abbott

Associate Customer Service

Arecibo, PR

$12.50 - $17.25/hr

  • Medical

  • Life

  • Retirement

Perform pro- active follow - up calls to sales representatives / complaints to obtain implant ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$13.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...

Jet Aviation

Customer Service Agent

Carolina, PR

$14 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum Requirements * 1-2 years of experience in an FBO or customer service-related field ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...

Tetra Tech

Customer Service Specialist

Ponce, PR

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... The base salary rate represents the low and high end of the compensation scale for this role.

Merck & Co.

$13.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Vaccine Customer Representative: S2 Level - - The • Vaccine Customer Representative (VCR ... Pharmaceutical Sales Training, Sales Services, Sales Territory Management, Vaccine ...

Tetra Tech, Inc.

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... The base salary rate represents the low and high end of the compensation scale for this role.

Pep Boys

Automotive Customer Service Advisor

Humacao, PR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Bayamon, PR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Bayamon, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Aguadilla, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Humacao, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cust Care Rep I-Bilingual (US) Customer Care Representative I-Bilingual * This role requires ... Researches and analyzes data to address operational challenges and customer service issues.

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... Researches and analyzes data to address operational challenges and customer service issues.

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · Hybrid

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... Researches and analyzes data to address operational challenges and customer service issues.

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... Requires a HS diploma or equivalent and previous experience in an automated customer service ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... Requires a HS diploma or equivalent and previous experience in an automated customer service ...

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Optimum Customer Service Representative information

What is an Optimum Customer Service Representative?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

How to get hired as an Optimum Customer Service Representative?

To get hired as an Optimum Customer Service Representative, candidates should have strong communication skills, previous customer service experience, and familiarity with telecommunications products. Applying through the company's careers website or job boards, and preparing for interviews that assess problem-solving and interpersonal skills, can improve chances of employment.

What are popular job titles related to Optimum Customer Service Representative jobs in Puerto Rico?

For Optimum Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Optimum Customer Service Representative jobs in Puerto Rico look for?

The top searched job categories for Optimum Customer Service Representative jobs in Puerto Rico are:

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