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Irs Csr Jobs in Puerto Rico (NOW HIRING)

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Adecco

PR

$13 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will play a vital role in supporting members and providers by delivering clear, compassionate, and efficient service in a dynamic call center environment.

Telemedik

PR · On-site

$16 - $21.75/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Telemedik

PR · On-site

$16 - $21.75/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Telemedik

PR · On-site

$16 - $21.75/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

NexaMotion Group

PR · On-site

$13.50 - $18.50/hr

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...

BCForward

Customer Service Representative

Mayaguez, PR · On-site

$12 - $13/hr

  • Medical

  • Dental

  • Vision

  • PTO

Title: Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire Description: Responsible for responding to customer questions via telephone and written ...

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...

Firstsource

Customer Service Representative

Mayaguez, PR · On-site

$16 - $21.75/hr

Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...

Telemedik

PR · On-site

$12.50 - $15.75/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...

Bunzl

Customer Service Representative - Distribution

San Juan, PR · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...

Bunzl Distribution Inc.

PR

$10.75 - $14.75/hr

As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...

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All JobsIrs Csr JobsIrs Csr Jobs in Puerto Rico

Irs Csr information

What is an IRS CSR?

IRS Customer Service Representatives (CSRs) are professionals who assist taxpayers by answering questions, resolving issues, and providing information about tax laws, forms, and procedures. They typically work in call centers or IRS offices, handling inquiries via phone, mail, or online channels. IRS CSRs play a key role in helping individuals and businesses navigate the complexities of the tax system, ensuring compliance, and delivering quality service to the public.

What are the key skills and qualifications needed to thrive as an IRS CSR?

To thrive as an IRS Customer Service Representative, you need a solid understanding of tax regulations, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with IRS databases, call center software, and tax preparation systems is commonly required. Outstanding communication, patience, and conflict-resolution skills are vital for effectively assisting diverse taxpayers. These competencies enable CSRs to deliver accurate information, resolve issues efficiently, and maintain public trust in the tax system.

What are some common challenges IRS CSRs face during tax season, and how can they effectively manage them?

IRS CSRs often experience higher call volumes and increased stress during tax season as taxpayers seek assistance with filing, refunds, and notices. Managing complex inquiries and providing accurate, up-to-date information can be challenging. To navigate these busy periods, CSRs benefit from strong time-management skills, a thorough understanding of IRS procedures, and the ability to remain patient and empathetic with callers. Support from team leads and access to updated resources also help CSRs deliver efficient service while maintaining quality standards.

What job categories do people searching Irs Csr jobs in Puerto Rico look for?

The top searched job categories for Irs Csr jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Irs Csr jobs?

Cities in Puerto Rico with the most Irs Csr job openings:

Irs Csr jobs near you
Infographic showing various Irs Csr job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 8% Part Time, 2% Temporary, and 3% Contract. Highlights an 88% Physical, 6% Hybrid, and 6% Remote job distribution.

Customer Service Representative

Telemedik

PR • On-site

$13 - $17.50/hr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Join Our Team as a Health Services Representative!

Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer Service Representatives, playing a key role in the experience of our members and clients.

In this position, you will serve as the first point of contact, providing phone support, addressing members’ needs on the first interaction whenever possible, and ensuring a professional, empathetic, and efficient service experience.

Additionally, there are opportunities for development to support services for clients in the United States, allowing you to expand your professional experience in a dynamic and international environment.

Key Responsibilities

  • Answer member calls and provide clear information about their health plans.

  • Guide and educate members about coverages, benefits, and plan promotions (non-clinical topics).

  • Document inquiries, actions taken, and follow-ups, ensuring accuracy and compliance.

  • Escalate unresolved situations or complaints to supervisors or the appropriate departments.

  • Participate in outbound calls, Contact Center projects, and training programs.

  • Maintain confidentiality of information and comply with regulations such as HIPAA and internal policies.

Requirements

  • Minimum 1 year of Customer Service experience.

  • High school diploma required (college credits preferred).

  • Knowledge of computer applications and Microsoft Office.

  • Excellent verbal, written, and reading communication skills.

  • Bilingual (Spanish and English) preferred, especially for opportunities supporting services in the United States.

  • Strong customer service orientation, empathy, and proactive attitude.

  • Availability to work rotating shifts (Monday through Sunday, including weekends and holidays).

Benefits

  • Specialized training in customer service, regulations, and healthcare topics.

  • 24/7 Telemedicine service.

  • Free employee health and wellness programs.

  • Opportunities for professional growth and career development.

  • Paid leave.

  • Retirement plan.

  • The opportunity to positively impact the well-being of the population.

Location: On-site in Guaynabo or Mayaguez, Puerto Rico

Employment Type: Full-time or Part-time | Temporary

We are an Equal Employment Opportunity Employer (EEOC).