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CyberSheath

Helpdesk Technician III

$85K - $100K/yr

The Helpdesk Technician III serves as a subject matter expert for the most advanced hardware ... Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice

CyberSheath

Helpdesk Technician I

$20.50 - $27.75/hr

Role Overview The Helpdesk Technician I acts as the initial point of contact for users reporting ... Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

... Helpdesk Technician I to our team!  CyberSheath integrates compliance and threat mitigation ... Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice 

NV5

Remote Sensing Technician

Sheboygan Falls, WI · Remote

The Remote Sensing Technician (RST) acquires airborne and Geodetic ground survey data. The RST is a ... help current and future customers solve the world's toughest problems. The NV5 family brings ...

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Helpdesk Technician Location: Bellevue, WA Type: Contract Contractor Work Model: Onsite Position ... Demonstrate and assist with remote access to company resources. * Support users at our Bellevue and ...

Online Remote Jobs

Data Entry - Remote work from home

$17.50 - $23.25/hr

About the job Data Entry - Remote work from home Remote work from home. data entry clerk, typing ... Thanks for checking us out and we look forward to helping you achieve your goals!

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How much do remote helpdesk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What cities are hiring for Remote Helpdesk jobs? Cities with the most Remote Helpdesk job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Remote Helpdesk jobs? States with the most job openings for Remote Helpdesk jobs include:
What job categories do people searching Remote Helpdesk jobs look for? The top searched job categories for Remote Helpdesk jobs are:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Helpdesk Technician III

Helpdesk Technician III

CyberSheath

Remote

$85K - $100K/yr

Full-time

Re-posted 4 days ago

Job description

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician III to our team!
CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don't improve and, in fact, may weaken an organization's security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.
Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.
The Helpdesk Technician III serves as a subject matter expert for the most advanced hardware, software, and networking escalations. The ideal candidate will possess a detailed understanding of diverse IT systems, both on-premise and cloud environments, and apply that understanding to provide support to CyberSheath customer's systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role.
Essential Responsibilities (included but not limited to):
  • Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice
  • Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services that have been escalated from Tier 1 and 2 technicians
  • Provide day-to-day operational support for:
    • Desktop and Server Operating Systems (Windows, Mac, Linux)
    • Microsoft Office 365, Azure, Teams, OneDrive, SharePoint
    • Networking Devices (firewalls, switches, wireless access points)
    • Line of Business Applications
    • On-premise and Cloud Backup and Disaster Recovery
    • Hardware peripherals (printers, monitors, docking stations, webcams, etc.)
    • Mobile Devices / Mobile Device Management (MAM / MDM)
  • Provide escalation support as necessary for Level I and II Helpdesk staff
  • Assist with the onboarding and offboarding of clients, systems, and users
  • Deploy and maintain security tools and management agents
  • Maintain current notes and time entries for all requests in the helpdesk ticketing system
  • Create and maintain comprehensive documentation for internal and client systems
  • Work with third-party vendors to remediate issues as needed

Required Education, Experience, & Skills
  • Minimum 4+ years working for a Managed Service Provider (MSP)
  • Minimum of 7+ years' experience working on an Information Technology Helpdesk using remote support tools
  • Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred)
  • Prior experience using Remote Monitoring and Management (RMM) tools (i.e. - Automate, Labtech, Continuum, NinjaOne, etc.)
  • Ability to provide exceptional customer service in all situations
  • Possess strong troubleshooting, problem-solving, and verbal/written communication skills
  • Experience with Microsoft Windows desktop and server operating systems
  • Experience with Microsoft Office 365 / Azure administration
  • Proficiency with Microsoft Server Active Directory / Group Policy
  • Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)
  • Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.
  • Knowledge of scripting and automation tools a plus
  • Demonstrated ability to work in a team environment
  • Must be authorized to work for any employer in the U.S

Preferred Education, Experience, & Skills
  • Bachelor's degree from an accredited university in Computer Science, Engineering, or a related field
  • Experience with Security Technologies:
    • Multifactor Authentication
    • Encryption
    • SIEM/SOAR
    • Endpoint Detection and Response
  • Preferred Certifications:
    • Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+
  • Excellent organizational skills including the ability to balance conflicting priorities
  • Ability to work independently, remotely, and as part of a team

Work Environment
  • This role is Remote with the potential for travel to client sites
  • Some on-call, shift, and evening work

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.
Budgeted Pay Range
$85,000-$100,000 USD

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