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Remote Desktop Support Jobs (NOW HIRING)

Kraft & Kennedy

IT Desktop Support Technician 2nd shift

$55K - $65K/yr

... Desktop Support Technician. The schedules are Monday through Friday 4:30p to 1:30am Eastern or ... Responsibilities • Provide remote support to our geographically diverse nationwide clients using ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users through troubleshooting steps and solutions, often using remote support tools. • System ...

ACI Infotech

End User Support Engineer

As a member of the Global End User Support team, the successful candidate will be primarily ... remote connectivity, VPN, building laptops/desktops, installing end user equipment (monitors ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and basic training ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and basic training ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and basic training ...

TEKsystems

Desktop Engineer

Madison, WI · Remote

$25 - $29/hr

... support responsibilities while contributing to technology initiatives. This is primarily a remote ... Troubleshoot and resolve complex desktop-related incidents and service requests. * Support and ...

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Remote Desktop Support information

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How much do remote desktop support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

More about Remote Desktop Support jobs

What cities are hiring for Remote Desktop Support jobs?

Cities with the most Remote Desktop Support job openings:

What are the most commonly searched types of Desktop Support jobs?

The most popular types of Desktop Support jobs are:

What states have the most Remote Desktop Support jobs?

States with the most job openings for Remote Desktop Support jobs include:

What job categories do people searching Remote Desktop Support jobs look for?

The top searched job categories for Remote Desktop Support jobs are:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Sr. Desktop Analyst

Fidelity & Guaranty Life Insurance Company

New York, NY • Remote

$38.46 - $43.27/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Job Summary

The Sr. Desktop Analyst provides hardware, software, and application support for Windows and Mac devices and conducts desktop and laptop imaging and software deployment.  In addition, this role will manage related IT support team queue and participate on project teams.

Duties and Responsibilities

  • Provide hardware, software, network, and application support for Windows and Mac devices
  • Conduct desktop and laptop imaging and software deployment
  • Manage related IT support team queue
  • Assist in ensuring all F&G end user systems are compliant with required security standards
  • Follow Standard Operating Procedures for desktop virtualization environments
  • Follow F&G desktop related testing strategies and document results
  • Diagnose and troubleshoot problems within the virtualization desktop environment
  • Review, test, and deploy various software and application related updates through various
  • deployment mechanisms and systems
  • Support IT infrastructure project tasks and continue ongoing support as assigned
  • Participate on project teams for IT infrastructure project initiatives
  • Act as a customer liaison for day-to-day support activities as necessary

Experience and Education Requirements

  • Associate's Degree (preferred emphasis in Computer Science or MIS) or equivalent experience
  • 4-7 years of experience in corporate desktop engineering or related experience
  • In-depth understanding and working knowledge of desktop operating systems
  • Understanding of desktop virtualization concepts and strategies
  • Experience working within an IT organization in the financial services industry
  • Experience in VMWare virtualization with a focus on VDI
  • Experience with application virtualization and application streaming concepts and strategies
  • Experience delivering VDI to various types of endpoint devices
  • Experience integrating and supporting Microsoft Windows in a VDI environment
  • Expert in desktop support on a Microsoft Windows network
  • Expert with various laptop, desktop, and peripheral hardware
  • Experience with various incident ticketing systems

Knowledge, Skills & Abilities

  • Strong customer service skills
  • Organizational, communication, and time management skills
  • Interpersonal and presentation skills for interacting with team members and business units
  • Analytical, problem solving, and decision-making skills
  • Ability to work in a team environment

Other Requirements

  • Perform other functions, duties and projects as assigned
  • Regular and punctual attendance
  • Minimal travel required (less than 10%)

The targeted hourly rate range for this role is $38.46-$43.27.  Actual hourly rate may be above or below this range based on factors such as location, skills, relevant experience, operational needs, internal parity and other considerations permitted by law.

Certain roles are eligible for additional compensation such as annual bonus.  These awards are allocated based on individual and company performance. 

In addition to competitive pay, we offer our full-time employees the following benefits:  medical, dental, vision, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, holidays, personal days, wellness incentives, tuition reimbursement among others.  To find out additional details about our competitive benefits package, visit our benefits page on our website:   https://www.fglife.com/about/careers.html

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