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Remote Desktop Support Jobs (NOW HIRING)

Desktop Support Technician I

$20.75 - $26.25/hr

... desktop applications, smartphones and network connectivity. -Provides personal computer support ... as a remote worker demonstrating time management and self discipline with cultural change ...

IT Service Desk Analyst

Indianapolis, IN · Remote

$19.50 - $26.75/hr

Supports end users via phone and remote support tools. * Supports Microsoft O365 application issues. * Supports Microsoft Windows 10 on HP Desktops / Laptops * Documents all work done through ...

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users through troubleshooting steps and solutions, often using remote support tools. • System ...

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IT Support Technician

Chicago, IL · Remote

$38 - $40/hr

... desktop applications. * Excellent communication and interpersonal skills with a strong customer service mindset. * Ability to work independently in a remote support environment. * Strong ...

As a member of the Global End User Support team, the successful candidate will be primarily ... remote connectivity, VPN, building laptops/desktops, installing end user equipment (monitors ...

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and basic training ...

Sr. Desktop Technician

Fairview, OR · On-site +1

$33.78/hr

We are currently seeking a Sr. Desktop Technician to join our team in Fairview, Oregon (US-OR ... support tailored to each client's needs. While many positions offer remote or hybrid work options ...

Customer Support Specialist

Florida, NY · Remote

$18.50 - $25/hr

Customer Support Specialist ACT Innovations Remote | Full-Time | Monday-Friday | 8:00 AM - 5:00 PM ... Familiarity with remote desktop or screen-sharing tools (TeamViewer, AnyDesk, or similar) Why Join ...

Customer Support Specialist

Gulf Breeze, FL · Remote

$16.50 - $22.25/hr

Customer Support Specialist ACT Innovations Remote | Full-Time | Monday-Friday | 8:00 AM - 5:00 PM ... Familiarity with remote desktop or screen-sharing tools (TeamViewer, AnyDesk, or similar) Why Join ...

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Remote Desktop Support information

See salary details

$10

$26

$45

How much do remote desktop support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for remote desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are remote desktop support jobs?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
More about Remote Desktop Support jobs
What cities are hiring for Remote Desktop Support jobs? Cities with the most Remote Desktop Support job openings:
What are the most commonly searched types of Desktop Support jobs? The most popular types of Desktop Support jobs are:
What states have the most Remote Desktop Support jobs? States with the most job openings for Remote Desktop Support jobs include:
Infographic showing various Remote Desktop Support job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 73% Full Time, 11% Part Time, 1% Temporary, and 14% Contract. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Tier 2 Remote Operations Support (Evenings)

Tier 2 Remote Operations Support (Evenings)

Columbia Technology Partners

Annapolis Junction, MD • Remote

$52K - $70K/yr

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 20 days ago


Job description

Description:

Columbia Technology Partners is seeking a Tier 2 System Administrator to join our Remote Operations team supporting end users across network, desktop, and systems environments. In this role, you'll be a go-to problem solver-helping users troubleshoot issues, restore functionality, and stay productive. You'll work hands-on with both hardware and software, leveraging remote tools to support a distributed user base while collaborating with a supportive team.

Shift: Wednesday - Sunday, 2:00 PM - 10:00 PM

Key Responsibilities:

  • Provide Tier 2 technical support for hardware, software, and system-related issues
  • Troubleshoot, diagnose, and resolve problems from initial report through full resolution
  • Deliver remote support using tools such as Remote Desktop and other remote access solutions
  • Investigate and resolve help desk tickets supporting cloud and endpoint environments
  • Apply structured diagnostic techniques to identify root causes and implement fixes
  • Offer guidance and support to junior team members when needed

Qualifications:

  • IAT Level 1 certification required (CompTIA A+ or Network+)
  • HS Diploma or GED with 15+ years of relevant experience OR Bachelor's degree with 10+ years of relevant experience
  • Experience troubleshooting hardware and supporting end-user devices
  • Hands-on experience with Remote Assistance and Remote Desktop tools
  • Strong problem-solving skills and ability to work independently in a shift-based support environment

Requirements:

  • U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
  • Certification Requirements:
    • DOD 8570 IAT Level 1 certification

This position requires an active Security Clearance with appropriate Polygraph.

About us:

Founded in 2007, Columbia Technology Partners is a Service-Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Since its inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation; our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. CTP staff have worked closely with both government engineers and management to gather mission requirements, develop the architecture to deliver the needed functionality and assess tools available to meet or exceed the needs of the mission.

At Columbia Technology Partners (CTP), we are united in being the best that we can be as individuals, but our core belief is that we can be better together. Together we will take on each mission with an execution process that authentically represents who we are. Our success relies on our team values, the foundation we built around them, and the Partners we become along the way.

That's why our pay is competitive, our missions are critical, and our benefits
represent what matters
most to CTP: Our People.


Salary Range Transparency

At Columbia Technology Partners we are committed to transparency and fairness in our compensation practices. We believe in creating a work environment where employees feel valued, empowered, and rewarded for their contributions.

How We Determine Salary Ranges

Our salary ranges are based on the following key factors:

  • Job Role and Responsibilities: The specific duties and responsibilities associated with each role form the foundation of our compensation structure.
  • Market Research and Industry Benchmarks: We conduct regular analysis of market trends and salaries across our industry, using reliable compensation data to ensure we stay competitive.
  • Experience and Qualifications: An individual's experience, education, certifications, and specialized skills all contribute to determining their position within a salary range.
  • Location: Salary ranges may be adjusted based on geographic cost of living, in accordance with local and national standards.
  • Company Performance: Our compensation practices also take into account overall company performance and financial health, ensuring that we maintain sustainability while rewarding our team.

Really good benefits, for really GREAT people:

From our CTP Family to yours, we know how important these decisions are. Your benefits are about you, not us. Tell us what you need in order to see a future at CTP; let's get where you're going, together.

Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options.

Vision + Dental: Both free to you + paid in full by CTP.

Retirement: 401k - 6% company contribution

PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided.

Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition.

Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you.

Profit Sharing Bonus: End of year cash gets added to your bottom-line.

Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team.


Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.


CTP was voted one of the top 25 best places to work in Baltimore by Baltimore Magazine!