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Remote Desktop Support Jobs in Ohio (NOW HIRING)

WW&R

Help Desk Support Specialist Sr.

Cincinnati, OH · Remote

$23.94 - $31.15/hr

The Senior Specialist focuses on the remote resolution of complex technical issues to minimize unnecessary escalations to the Desktop Support team, handling items that require advanced diagnostic ...

WW&R

Help Desk Support Specialist Sr.

Independence, OH · Remote

$23.94 - $29.67/hr

The Senior Specialist focuses on the remote resolution of complex technical issues to minimize unnecessary escalations to the Desktop Support team, handling items that require advanced diagnostic ...

Hendrickson Intl

IT System Administrator

Canton, OH · Remote

Provides hands-on and remote technical support for hardware, software, and systems issues ... Minimum of three years of experience in desktop support, system administration, or a related IT ...

American Income Life Insurance Company

$90K - $120K/yr

Reliable internet connection Windows-based laptop or desktop with webcam About AO Globe Life For ... Our remote-first model allows us to deliver support nationwide while offering team members ...

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How much do remote desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop support in Ohio is $25.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $29.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What are remote desktop support jobs?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Ohio? The most popular types of Desktop Support jobs in Ohio are:
What are popular job titles related to Remote Desktop Support jobs in Ohio? For Remote Desktop Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Ohio look for? The top searched job categories for Remote Desktop Support jobs in Ohio are:
What cities in Ohio are hiring for Remote Desktop Support jobs? Cities in Ohio with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Ohio as of May 2026, with employment types broken down into 66% Full Time, 27% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,382 per year, or $25.7 per hour.

Desktop Support/Network Engineer

Yochana

Bay Village, OH • Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Desktop Support/Network Engineer
Location: Cleveland, Ohio (Day1 Onsite)
Years of Experience: 2-5 Years
$65,000 - $68,000
Job Summary:
We are seeking a skilled Desktop Support/Network Engineer with a minimum of 2-5 years of experience in an enterprise environment. The ideal candidate will have a strong background in diagnosing desktop and laptop issues, remote software deployment, and utilizing monitoring tools to proactively detect and resolve issues. This role requires excellent troubleshooting skills and a commitment to providing exceptional customer service.
Responsibilities:
  • Diagnose and resolve desktop and laptop issues remotely, ensuring minimal disruption to end users.
  • Perform PC and laptop imaging, installation, and repair as needed.
  • Deploy software remotely using established tools and processes.
  • Utilize monitoring tools to identify and address potential issues before they impact users.
  • Collaborate with team members to develop and implement knowledge base systems for improved support efficiency.
  • Provide technical training and support to end users as required.
  • Maintain accurate records of support requests and resolutions using ticketing systems.
  • Identify opportunities for process standardization and improvement.
  • Stay updated on cybersecurity best practices and ensure compliance in all support activities.
  • Work independently and manage multiple tasks effectively under pressure.
Mandatory Skills:
  • Advanced troubleshooting skills for Windows-based end-user computing.
  • Experience with ticketing systems (e.g., ServiceNow).
  • Proficiency in Cloud Infrastructure.
  • Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN.
  • Effective Communication and customer service skills.
  • Ability to work collaboratively in a team environment.
  • Analytical Thinking and problem-solving abilities.
  • Proactive system monitoring and issue detection skills.
Preferred Skills:
  • Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA).
  • Experience in developing and implementing Knowledge Based Engineering(KBE).
  • Understanding of Infrastructure Design and hardware/software systems.
  • Familiarity with remote troubleshooting techniques.
  • Experience with process standardization initiatives.
Qualifications:
  • Bachelor's degree in computer science, Information Technology, or a related field is preferred.
  • 2-5 years of experience in desktop support and network engineering in an enterprise environment.
  • Strong understanding of cybersecurity best practices.
  • Ability to handle multiple tasks simultaneously and work independently.

If you are a motivated individual with a passion for technology and a commitment to providing excellent support, we encourage you to apply for this exciting opportunity.

Apply