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Remote Desktop Support Jobs in Lima, OH (NOW HIRING)

Remote Desktop Support information

See Lima, OH salary details

$9

$26

$44

How much do remote desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop support in Lima, OH is $26.11, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What are remote desktop support jobs?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Lima, OH? The most popular types of Desktop Support jobs in Lima, OH are:
What are popular job titles related to Remote Desktop Support jobs in Lima, OH? For Remote Desktop Support jobs in Lima, OH, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Lima, OH look for? The top searched job categories for Remote Desktop Support jobs in Lima, OH are:
What cities near Lima, OH are hiring for Remote Desktop Support jobs? Cities near Lima, OH with the most Remote Desktop Support job openings:

QA Automation Lead - Remote, Scalable Testing Leader

Apryse

New Bremen, OH • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

The Role: As a QA Automation Lead, you will play a key role in ensuring the reliability, performance, and scalability of Apryse's SDK technologies used by global Fortune 500 companies. You will be responsible for leading the design and implementation of automated testing frameworks that support our document processing products across web, mobile, and backend platforms. The Role: As a QA Automation Lead, you will play a key role in ensuring the reliability, performance, and scalability of Apryse's SDK technologies used by global Fortune 500 companies.

You will be responsible for leading the design and implementation of automated testing frameworks that support our document processing products across web, mobile, and backend platforms. Working closely with Engineering teams, the QA Automation Lead will help build robust testing pipelines and improve overall product quality. The ideal candidate is passionate about automation, quality engineering, and building scalable testing solutions while mentoring QA engineers and promoting best practices across development teams.

Candidates must already be based in Belgium, Germany or the United Kingdom. Responsibilities: Test Automation Strategy & Development Design, implement, and maintain automated test frameworks for Apryse SDKs and related products. Develop automated test suites covering functional, integration, regression, and performance testing.

Continuously improve test automation coverage across web, mobile, and backend services. Ensure automated tests are integrated into CI/CD pipelines to support reliable and efficient software delivery. Be closely involved with the administration of the test farm infrastructure.

Evaluate and introduce new tools and technologies to improve automation efficiency and testing effectiveness. Quality Engineering & Testing Define testing strategies and quality standards for new features and product releases. Collaborate with engineering teams to ensure testability of new features and systems.

Design and execute test plans for complex software components and distributed systems. Identify defects, analyze root causes, and work closely with developers to resolve issues efficiently. Ensure product releases meet performance, reliability, and quality expectations.

Team Leadership & Collaboration Lead and mentor QA engineers, fostering a culture of quality and continuous improvement. Partner closely with Engineering teams to align on testing priorities and release timelines. Provide guidance on best practices for automated testing, quality assurance processes, and tooling.

Contribute to cross-team initiatives to improve engineering productivity and product quality. Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field. 5+ years of experience in software testing or quality assurance with a strong focus on automation.

Experience designing and implementing automated testing frameworks. Hands-on experience with CI/CD pipelines and modern development workflows. Experience testing complex software systems, APIs, and distributed architectures.

Strong analytical and problem-solving skills with a focus on improving system reliability. Excellent written and verbal communication skills in English. Nice to Have: Experience with SDKs, developer tools, or API-driven platforms Knowledge of PDF, Office formats, MS Office model, and VBA.

Knowledge of Linux, OSX and Windows platforms. Experience with mobile or cross-platform testing environments. Experience mentoring or leading QA engineers Experience programming in C++; experience with C# and/or Python is a plus.

Benefits: Competitive salary commensurate with experience & qualifications. A comprehensive extended benefits package. A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.

Highly autonomous and entrepreneurial environment. On going support for learning development so you can continue to master your craft. Work with the hardware you're most comfortable with (Windows or Mac) Diverse and inclusive workplace where we all learn from each other.

Excellent work-life balance with a flexible remote work environment. Company Description: As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.

Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.

Ready to join our team? If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist.

We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed. We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law.

Apryse will provide reasonable accommodations for qualified individuals. #J-18808-Ljbffr