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Desktop Support Manager Jobs in Lima, OH (NOW HIRING)

CRSI

Direct Support Manager - Paulding County

Gomer, OH · On-site

Direct Support Manager - Paulding County Champaign Residential Services Celebrating 50 Years of Service in 2026 CRSI Is now hiring a Direct Support Manager in Paulding County! * $1000 Sign-on Bonus

New

CRSI

Direct Support Manager - Paulding County

Elgin, OH · On-site

Direct Support Manager - Paulding County Champaign Residential Services Celebrating 50 Years of Service in 2026 CRSI Is now hiring a Direct Support Manager in Paulding County! * $1000 Sign-on Bonus

New

CRSI

Direct Support Manager - Shelby County

Anna, OH

$19/hr

CRSI is now hiring a Direct Support Manager in Shelby County. * $19.00/hour * $1000 SIGN ON BONUS! * Paid Training * Up to $1500 Referral Bonus * Medical, Dental and Vision Insurance * Full-Time ...

CRSI

Direct Support Manager - Allen County

Lima, OH

$18/hr

CRSI is now hiring a Direct Support Manager in Allen County. * $18/hour * Up to $1000 SIGN ON BONUS! * Paid Training * Up to $1500 Referral Bonus * Medical, Dental and Vision Insurance * Retirement ...

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How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Lima, OH is $34.99, according to ZipRecruiter salary data. Most workers in this role earn between $23.27 and $46.49 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Lima, OH? The most popular types of Desktop Support jobs in Lima, OH are:
What are popular job titles related to Desktop Support Manager jobs in Lima, OH? For Desktop Support Manager jobs in Lima, OH, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Lima, OH look for? The top searched job categories for Desktop Support Manager jobs in Lima, OH are:
What cities near Lima, OH are hiring for Desktop Support Manager jobs? Cities near Lima, OH with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Direct Support Manager - Paulding County

Direct Support Manager - Paulding County

CRSI

Gomer, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Direct Support Manager - Paulding County
Champaign Residential Services Celebrating 50 Years of Service in 2026 CRSI Is now hiring a Direct Support Manager in Paulding County!
  • $1000 Sign-on Bonus
  • Up to $1500 Referral Bonus
  • Paid Training
  • Full-Time Hours
  • Retirement Plan
  • Paid Time Off
  • Medical, Dental, Vision, and Life Insurance
What does a DSM do at CRSI?
  • Know that you make a difference everyday helping others live their best life.
  • Provide quality services to residents based on each resident's medical needs and Individual Plan.
  • Use your mentoring/coaching skills to teach people self-reliance.
  • All Direct Support Managers have on-call responsibilities after normal business hours, including nights and weekends.
Why CRSI?
  • We're invested in our employees and their success.
  • Our Core Values: Respect, Empowerment, Positivity, Ownership, Teamwork-developed with staff involvement.
  • We continuously strive to create the best possible work culture for our staff.
  • We are stable, reliable and established (since 1976) as a leader in providing services to persons with developmental disabilities.
Required Qualifications:
  • Must have a valid driver's license and vehicle insurance.
  • Must possess acceptable BMV record and background screenings.
  • At least one year of experience in caring for adults preferred.
If you are that special person looking to make a difference in the lives of individuals with challenges, please apply today!

Compensation details: 19-19 Hourly Wage

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