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Remote Desktop Support Jobs (NOW HIRING)

System One

Desktop Support

Pensacola, FL · Remote

Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls daily to provide technical support/troubleshooting * Provide support via web queues, outbound interactions, and ...

System One

Desktop Support

Pensacola, FL · Remote

Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls daily to provide technical support/troubleshooting * Provide support via web queues, outbound interactions, and ...

HOPCo

Desktop Support Engineer

Phoenix, AZ · On-site +1

EXPERIENCE * 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems. * Must have at least intermediate skills with Microsoft Office Professional ...

System One

Desktop Support

Pensacola, FL · Remote

Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls daily to provide technical support/troubleshooting * Provide support via web queues, outbound interactions, and ...

System One

Desktop Support

Pensacola, FL · Remote

Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls daily to provide technical support/troubleshooting * Provide support via web queues, outbound interactions, and ...

Ampcus Inc

Help Desktop Support

$22.50 - $26.25/hr

We are in search of a highly motivated candidate to join our talented Team as Help Desktop Support, providing project coordination and help desk support to volunteers on operation systems.

Blue Mantis

Desktop Support Engineer L1 - PR

$21 - $25/hr

Desktop Support Engineer L1 - PR Department: Blue Mantis Employment Type: Full Time Location ... Remote Compensation: $21.00 - $25.00 / hour Description This requisition has been created to ...

Addison Group

Senior Desktop Analyst

Oklahoma City, OK · Remote

$26 - $28/hr

Provide exceptional in-person and remote customer support while maintaining a high level of professionalism Preferred Experience: * 3+ years of Desktop Support, IT Support, or End User Support ...

Staffingine LLC

Azure Support Lead

Bellevue, WA · Remote

Azure Support Lead Job Location: Bellevue - Washington Job Type: Contract ... Escort HPC team members into the Fairfax environment using secure remote desktop screen sharing.

SOSi

Help Desk Support Engineer

FL · Remote

Experience providing remote desktop support. * Experience supporting incident response activities. * Proficiency in troubleshooting software issues and managing user access. * Experience supporting ...

HOPCo

Desktop Support Engineer II

Phoenix, AZ · On-site +1

EXPERIENCE * 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems. * Must have at least intermediate skills with Microsoft Office Professional ...

STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. * Assist users with account provisioning, password resets, Epic access requests ...

Connection

IT Support Technician (Part-Time, REMOTE)

$38 - $40/hr

As the primary point of contact for desktop support, you will handle a variety of hardware and ... Provide remote technical support to end users for hardware, software, and connectivity issues.

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Remote Desktop Support information

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How much do remote desktop support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
More about Remote Desktop Support jobs
What cities are hiring for Remote Desktop Support jobs? Cities with the most Remote Desktop Support job openings:
What are the most commonly searched types of Desktop Support jobs? The most popular types of Desktop Support jobs are:
What states have the most Remote Desktop Support jobs? States with the most job openings for Remote Desktop Support jobs include:
What job categories do people searching Remote Desktop Support jobs look for? The top searched job categories for Remote Desktop Support jobs are:
Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer

Healthcare Outcomes Performance Co. (HOPCo)

Phoenix, AZ • On-site, Remote

Full-time

Posted 6 days ago

Job description

ESSENTIAL FUNCTIONS
• Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively
• Install, maintain, and troubleshoot all business applications effectively
• Assist in responding to and mitigating security incidents under the guidance of senior team members
• Assist with design of desktop application
• Assist with design of wireless and network solutions
• Create printer mappings for clinical systems
• Escalate errors to hardware and software manufacturers as necessary
• Manage user errors and requests through the IT/Facilities help desk ticketing system
• Document daily tasks and create user documentation as needed
• Track company assets through inventory database timely and accurately
• Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely
• Maintain a high level of customer satisfaction
• Maintain confidentiality
EDUCATION
• High school diploma/GED or equivalent working knowledge preferred
EXPERIENCE
• 1 - 2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems
• Must have at least intermediate skills with Microsoft Office Professional Suite
• Healthcare IT Experience is preferred
KNOWLEDGE
• Knowledge of Microsoft Office software
• Knowledge of how to operate and troubleshoot computer equipment
• Knowledge of Telephony systems programming, documentation, and process creation
• Knowledge of asset and time management skills to assist the department
SKILLS
• Skill in organizing tasks/work orders
• Skill in using customer service skills in dealing with frustrated users
• Skill in problem-solving
• Skill in maintaining a safe operating environment
ABILITIES
• Ability to troubleshoot common desktop and user problems and develop resolution strategies
• Ability to communicate effectively and in user-friendly terms verbally and in writing
• Ability to be a team player with effective interpersonal skills
• Ability to solve problems and work independently
ENVIRONMENTAL WORKING CONDITIONS
• Primarily remote telework
• On-site as needed
PHYSICAL/MENTAL DEMANDS
• Requires sitting and standing associated with a normal office environment
• Some bending and stretching are required
• Manual dexterity using a calculator and computer keyboard
ORGANIZATIONAL REQUIREMENTS
• HOPCo Mission, Vision, and Values must be read and signed
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills,
abilities and working conditions may change as needs evolve.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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