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Remote Desktop Support Engineer Jobs (NOW HIRING)

Canon Medical Systems

Remote Support Engineer

$86K - $138K/yr

Remote Support Engineer - req1732 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical ...

AxisCare

Support Engineer

Waco, TX · Remote

Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to ... Manual dexterity required to use desktop computer and peripherals. Compensation and Equipment

AxisCare

Support Engineer

Waco, TX · Remote

Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to ... Manual dexterity required to use desktop computer and peripherals. Compensation and Equipment

TEKsystems

Desktop Engineer

Madison, WI · Remote

$25 - $29/hr

Overview We're looking for an experienced Desktop Engineer to join a collaborative IT support team ... support responsibilities while contributing to technology initiatives. This is primarily a remote ...

TEKsystems

Desktop Engineer

Madison, WI · Remote

$25 - $29/hr

Overview We're looking for an experienced Desktop Engineer to join a collaborative IT support team ... support responsibilities while contributing to technology initiatives. This is primarily a remote ...

PinnaclePartners

Support Engineer

Plano, TX · Remote

Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will ...

Empower AI Inc.

Desktop Support Technician I

$20.75 - $26.25/hr

... desktop applications, smartphones and network connectivity. -Provides personal computer support ... as a remote worker demonstrating time management and self discipline with cultural change ...

Empower AI Inc.

Desktop Support Technician I

$20.75 - $26.25/hr

... desktop applications, smartphones and network connectivity. -Provides personal computer support ... as a remote worker demonstrating time management and self discipline with cultural change ...

Empower AI Inc.

Desktop Support Technician I

$20.75 - $26.25/hr

... desktop applications, smartphones and network connectivity. -Provides personal computer support ... as a remote worker demonstrating time management and self discipline with cultural change ...

STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. * Assist users with account provisioning, password resets, Epic access requests ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

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Remote Desktop Support Engineer information

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$10

$26

$45

How much do remote desktop support engineer jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

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Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Remote Support Engineer

Canon Medical Systems

Remote

$86K - $138K/yr

Full-time

Re-posted 24 days ago

Job description

Remote Support Engineer - req1732
OVERVIEW
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL). Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution. This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
RESPONSIBILITIES
This is a remote, home office based role in the USA. Prior Canon Medical Systems USA, Inc. Medical equipment experience required.
  • Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and prioritization of all cases
  • Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs
  • Escalate complex issues to Tier 2 (TSE/NSE) with complete and structured case documentation
  • Ensure timely and accurate updates in Oracle Service Request (SR) system, maintaining compliance with service documentation standards
  • Support reduction of system downtime (MTTR/TTR) through efficient remote resolution and coordination
  • Collaborate with Field Service Engineers (FSEs), ASMs, and cross-functional teams to drive issue resolution
  • Participate in continuous knowledge capture and improvement initiatives, contributing to CSC workflows and knowledge systems
  • Adhere to CSC operational procedures, including call handling, escalation protocols, and customer communication standards
  • Shift Flexibility & Work Schedule Requirements:
    • This role operates within a 24/7/365 support model, requiring mandatory participation in a rotational shift schedule.
  • Candidates must be willing and able to:
    • Work day, evening, and overnight shifts on a rotating basis
    • Participate in a rotating weekend and holiday coverage schedule
    • Adjust schedules periodically based on business needs, call volume, and coverage gaps
  • Shift assignments may change based on:
    • Operational demand and service level requirements
    • CSC expansion phases and modality coverage needs
  • Employees are expected to demonstrate:
    • Schedule flexibility and reliability
    • Ability to transition effectively between shift types
    • Commitment to supporting a team-based coverage model
    • Required Qualifications

QUALIFICATIONS
  • Previous field service experience on demonstrating strong remote troubleshooting, problem solving, and analytical skills.
  • Thorough knowledge of Microsoft Office and Microsoft Windows.
  • Excellent listening, verbal, and written communications skills, including phone support and demonstrated ability to communicate technical terminology and instructions.
  • Ability to develop and maintain effective internal and external working relationships.
  • Ability to travel both nationally and internationally.
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.
  • Ability to stay calm in high pressure situations.
  • Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
  • 2 Year Associate's Degree in Biomedical Engineering, Electronics, or related technical field (or equivalent experience).
  • 3 years Combined field and technical support experience successfully servicing one or more of the following diagnostic imaging modality: (CT, MR, XR, VL, or UL).
  • Canon-specific equipment experience required.
  • Pay Information Min: $86,000 to Max: $138,000 DOE

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About us!
Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.

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