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Mural Health

Customer Success Manager - UK Remote

Customer Success Manager - UK Remote Remote - UK At Mural Health, our mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. As a Customer ...

Standard Metrics

Customer Success

San Francisco, CA · On-site

$140K - $190K/yr

Come Build With Us The Customer Success team at Standard Metrics is responsible for the complete ... While we are a remote-first company and build our communication, processes, and structures with a ...

PerfectServe

Manager, Customer Success - US Remote

Manager, Customer Success - US Remote Remote What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company ...

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Pavago

Customer Success Manager

Customer Success Manager (CSM / Account Manager, SaaS, Renewals & Growth) - Remote Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours About the Role At Pavago, one of our ...

NetNow, Inc

Manager, Customer Success

Toronto / New York / Remote Experience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role About NetNow NetNow is a fast-growing credit ...

Larvol Group

Customer Success Manager

Customer Success Manager LARVOL provides competitive intelligence and predictive insights for ... Fully Remote: Work from anywhere with autonomy and flexibility & no travel required * Mission ...

Sorcero

Customer Success Manager (Remote)

CUSTOMER SUCCESS MANAGER The Customer Success Manager will play a crucial role in building "trusted ... remote and globally distributed team. We offer rewarding compensation that will include a base ...

Prospyr, Inc

Customer Success Manager

Remote (US) Prospyr Medical is building the operating system for medical aesthetics and wellness ... Customer Success is not a support function here -- it's a growth engine and a direct input into ...

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Blackthorn LLC

Customer Success Manager

$100K - $105K/yr

Customer Success Manager Remote About the Role Are you driven by curiosity and a competitive spirit? Do you thrive in an environment where growth, innovation, and customer satisfaction are at the ...

NetNow, Inc

Manager, Customer Success

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Prospyr, Inc

Customer Success Manager

Remote (US) About Prospyr Prospyr Medical is building the operating system for medical aesthetics ... Customer Success is not a support function here - it's a growth engine and a direct input into ...

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E-Solutions

Customer success manager

Remote Role Overview The Customer Success Manager (CSM) - Key Responsibilities Customer Engagement & Success * Act as the primary point of contact for assigned Client customers post-implementation.

HTP Solutions

Customer Success Associate

This is a fully (and permanently) remote position. Candidates can be located anywhere in the United States. The Customer Success Associate, Corporate Insurance role is tasked with: * Leverage complex ...

Matia

Customer Success

Matia Customer Success Manager Matia is at the forefront of the DataOps revolution, building a unified platform that streamlines data management from end-to-end. We empower data teams with seamless ...

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Customer Success

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How much do remote customer success jobs pay per year?

As of Jun 25, 2026, the average yearly pay for remote customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

More about Remote Customer Success jobs
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Remote Customer Success jobs near you

Customer Success Manager - UK Remote

Mural Health

Remote

Other

Posted 4 days ago

Job description

Customer Success Manager - UK Remote

Remote - UK

At Mural Health, our mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. As a Customer Success Manager (CSM), you'll ensure our customers achieve meaningful outcomes while also helping Mural Health refine and scale how we deliver value.

You'll serve as a trusted advisor to clinical trial sponsors and sites, guiding them to maximize the value of our platform and strengthening their ability to support participants. You'll proactively contribute your expertise and insights to strengthen operations while collaborating closely with cross-functional teams to make a meaningful impact.

Reports to: Director of Customer Success in the US

Location: UK- Remote

What You'll Do

  • Champion customers: Serve as the primary post-sale partner, building trusted, strategic relationships that deliver measurable impact from onboarding through full life cycle of each study
  • Enable adoption & outcomes: Lead onboarding and training, monitor account health, and deliver regular business reviews that highlight results, insights, and opportunities
  • Take Initiative: Take ownership of complex accounts, anticipate challenges, and drive solutions
  • Bring insights to scale: Identify process improvements, strengthen internal workflows, and influence customer success strategy
  • Collaborate cross-functionally: Advocate for customers across Mural Health, partnering with product, operations, Patient Kindness, and marketing teams to improve solutions and participant support
  • Drive growth: Identify and support additional opportunities, collaborating with sales and marketing to expand customer relationships
  • Share the story: Capture and communicate customer feedback, case studies, and success stories to drive internal improvements and customer advocacy
What Makes You a Strong Fit
  • You are an exceptional communicator: clear, persuasive, and effective with stakeholders at every level
  • You are a problem solver: able to structure problems, create actionable strategies, and influence stakeholders
  • You thrive in a startup environment: adaptable, proactive, and comfortable managing ambiguity
  • You combine strategic vision and tactical execution: delivering on customer needs today while shaping long-term improvements
  • You are motivated to improve patient and caregiver experiences in clinical trials
Qualifications
  • 3-5+ years of progressive client-facing experience in Account Management, Customer Success, or Consulting, leading customer engagements and initiatives
  • Bachelor's degree in business, life sciences, healthcare, or related field or equivalent work experience.
  • Experience in healthcare, life sciences, or clinical trials with understanding of pharmaceutical/biotech sponsor relationships preferred
  • Proven track record managing complex customer accounts and delivering measurable outcomes (retention, adoption, satisfaction, or process improvements)
  • Experience influencing change and driving improvements across product, operations, or data-driven teams.
  • Excellent communication and presentation skills with ability to engage both clinical and technical audiences
  • Strong problem-solving abilities and customer-centric mindset
  • Experience with CRM and project management systems (Salesforce, Asana, Jira, Aha!, or similar)
  • A sense of humor!

Mural Health is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at Mural Health, please contact careers@muralhealth.com. If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

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