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Remote Customer Success Jobs (NOW HIRING)

Sally Beauty

CUSTOMER SUCCESS PARTNER

Phoenix, AZ · Remote

Remote The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Phoenix, AZ · Remote

Remote The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Phoenix, AZ · Remote

Remote The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through ...

Volie

Customer Success

Fort Myers, FL · On-site +1

Customer Success at Volie Are you passionate about delivering exceptional customer experiences and ... In this remote role, you will play a key role in ensuring our customers maximize the value of our ...

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$32.5K

$83.1K

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How much do remote customer success jobs pay per year?

As of Jun 5, 2026, the average yearly pay for remote customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.
More about Remote Customer Success jobs
What cities are hiring for Remote Customer Success jobs? Cities with the most Remote Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Remote Customer Success jobs? States with the most job openings for Remote Customer Success jobs include:
What job categories do people searching Remote Customer Success jobs look for? The top searched job categories for Remote Customer Success jobs are:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 12% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
CUSTOMER SUCCESS PARTNER

CUSTOMER SUCCESS PARTNER

Sally Beauty Holdings

Phoenix, AZ • Remote

Full-time

Posted 5 days ago

Job description

Customer Success Partner

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the role

Location: Remote

The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through proactive communication, order support, product awareness, and ongoing relationship management.

The CSP helps ensure customers remain informed, connected, and supported following the transition from dedicated in-salon coverage to a virtual service model. Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health.

Responsibilities

  • Serve as the primary virtual point of contact for assigned accounts

  • Build and maintain strong customer relationships through phone, email, text, and virtual engagement

  • Process customer orders accurately and efficiently while resolving order-related issues

  • Proactively communicate promotions, new product launches, education opportunities, and business initiatives

  • Support customer awareness and engagement around company programs, offers, and resources

  • Partner closely with field sales teams and leadership to ensure continuity of customer support

  • Respond to customer inquiries related to products, pricing, inventory availability, and account needs

  • Support customers through service recovery situations and escalate issues appropriately when needed

  • Maintain accurate customer records and engagement activity within Salesforce

  • Monitor account trends and identify customer risks, concerns, or support opportunities


Knowledge, skills & abilities requirements

  • 3+ years of experience in customer service, inside sales, account management, or related customer-facing roles

  • Strong communication and relationship-building skills

  • Ability to manage multiple customer accounts and priorities simultaneously

  • Highly organized with strong follow-through and attention to detail

  • Comfortable working in a fast-paced, metrics-driven environment

  • Proficiency in Microsoft Office, Salesforce and order management systems

  • Beauty industry experience preferred

  • Experience supporting customers in a virtual or remote environment preferred

Competencies & attributes

  • Customer Focus
  • Communication
  • Relationship Management
  • Problem Solving
  • Adaptability
  • Execution & Follow-Through
  • Collaboration
  • Organizational Agility

Success Measures

  • Maintain strong customer retention across assigned account portfolio
  • Deliver timely, accurate, and professional customer support and order processing
  • Achieve established service-level expectations for responsiveness and follow-up
  • Maintain consistent proactive outreach cadence with assigned customers
  • Increase customer awareness and participation in promotions, education, and new product launches
  • Support overall account health through ongoing customer engagement and relationship management
  • Identify and escalate customer concerns, risks, and service opportunities in a timely manner
  • Maintain accurate documentation of customer interactions and account activity within company systems
  • Partner effectively with field teams and cross-functional business partners to ensure seamless customer experience

Working conditions & physical requirements

Location: Remote

This is a primarily virtual/remote customer support role requiring consistent outbound customer engagement through phone, email, and digital communication channels. The role may require periodic participation in team meetings, training sessions, and business reviews.

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