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Remote Customer Success Jobs (NOW HIRING)

Factal

Customer Success Manager (Remote)

Chicago, IL · Remote

$65K - $85K/yr

Factal is seeking a full-time remote Customer Success Manager in the US to focus on customer satisfaction, retention and growth. The candidate should be in the Central Time Zone, ideally in the ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Phoenix, AZ · Remote

Remote The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through ...

Sally Beauty

CUSTOMER SUCCESS PARTNER

Phoenix, AZ · Remote

Remote The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through ...

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$32.5K

$83.1K

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How much do remote customer success jobs pay per year?

As of Jun 4, 2026, the average yearly pay for remote customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.
More about Remote Customer Success jobs
What cities are hiring for Remote Customer Success jobs? Cities with the most Remote Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Remote Customer Success jobs? States with the most job openings for Remote Customer Success jobs include:
What job categories do people searching Remote Customer Success jobs look for? The top searched job categories for Remote Customer Success jobs are:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 12% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Remote Customer Success & Order Specialist

Calyxo USA Inc

Pleasanton, CA • Remote

$28.46 - $33.65/hr

Full-time

Posted 26 days ago

Job description

Calyxo, Inc. is seeking a Customer Service Specialist in Pleasanton, CA. The role will manage customer orders and resolve issues while ensuring customer satisfaction.

Candidates should have at least 5 years of customer service experience and medical device background. The position is remote with a competitive hourly rate of $28.46 - $33.65, plus benefits including stock options and healthcare. Join a diverse and inclusive team committed to improving kidney stone treatment.

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