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Problem Manager Jobs (NOW HIRING)

Benchmark

Dockhand

Naples, FL · On-site

Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and ...

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Problem Manager information

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$28K

$61.4K

$115.5K

How much do problem manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for problem manager in the United States is $61,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.
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Problem Manager jobs near you
Infographic showing various Problem Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,425 per year, or $29.5 per hour.

Management Opportunity - Fast-Track Leadership Career (Remote-AC)

Fisher Agencies

Columbus, OH • Remote

Full-time

Medical, Dental, Vision, Life

Re-posted 7 days ago

Job description

Management Opportunity - Leadership Development Track (Remote)

Fisher Agencies is seeking driven, ambitious individuals who are ready to build a long-term career in leadership. This remote opportunity is designed for those with an entrepreneurial mindset who want to fast-track into management through hands-on training, mentorship, and personal development.

For over 70 years, our organization has built a reputation for developing leaders from within. We proudly serve union members, associations, and working families by providing supplemental benefits that help protect what matters most.

In this role, you will:

  • Participate in a structured Leadership Development Program.
  • Receive one-on-one coaching and mentorship from experienced leaders.
  • Learn how to lead, motivate, and develop a high-performing team.
  • Conduct virtual consultations with clients and help them protect their families.
  • Build the skills needed to advance into a management position based on performance-not seniority.

We're looking for individuals who are:

  • Highly motivated and coachable.
  • Goal-oriented with a strong work ethic.
  • Excellent communicators who enjoy helping others.
  • Driven by personal growth and leadership.
  • Ready to build a career with unlimited advancement and earning potential.

If you're looking for more than just a job-if you're looking for a career where your effort determines your success-we'd love to meet you.

Requirements

The ideal candidate is professional, reliable, and motivated to grow. Strong communication skills, a coachable mindset, and an interest in business, finance, sales, or entrepreneurship are important. This role is best suited for individuals who are seeking a performance-driven environment and want their effort to directly impact their income and advancement. Compensation is performance-based with uncapped earning potential.

  • High level of motivation and ambition
  • Excellent communication and interpersonal skills
  • A strong desire to learn and develop leadership skills
  • Ability to work effectively both independently and as part of a team
  • Prior experience in sales or management is a plus, but not required

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Training & Development
  • Work From Home
  • Life Insurance (Basic, Voluntary & AD&D)

Apply