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Junior Helpdesk Jobs (NOW HIRING)

MSP Hire, Inc.

T2 MSP Technician

Cleveland, OH · On-site

$60K - $75K/yr

Join our dynamic team as an T2 MSP Technician, where you'll be in charge of escalations from our junior helpdesk team members and provide advanced technical support to our valued MSP clients. We're ...

NTT DATA Americas, Inc

Helpdesk Associate

Charlotte, NC · On-site +1

$25 - $32/hr

We are seeking a junior Help Desk / User Outreach Analyst to support enterprise-wide data cleanup initiatives within Client AD. This role will serve as the primary front line for user engagement ...

CFS

Junior Accountant

Nashville, TN

$20 - $26/hr

Help prepare monthly, quarterly, and annual financial reports * Reconcile bank statements and ... Junior Accountant * Bachelor's degree in Accounting, Finance, or a related field (or in progress ...

Lyfe Group Holdings Inc.

Be Seen First

Junior Accountant

Fort Lauderdale, FL · On-site

$55K - $65K/yr

As a junior accountant, you will provide vital support to the senior accountant to help streamline the company's financial processes. You will receive competitive compensation and benefits package ...

Premier Trade Services

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Junior Recruiter

Phoenix, AZ · On-site

$40K - $50K/yr

If you enjoy helping others, building relationships, and being part of a fast-paced team, we want YOU to join us at Premier Trade Services as a Junior Recruiter! Who We Are At Premier Trade Services ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$20.25 - $27.50/hr

This position exemplifies leadership by resolving complex technical issues, functioning as the escalation point for difficult incidents, mentoring junior help desk associates, upholding service ...

CV Resources

Junior Controller

Chandler, AZ

$85K - $100K/yr

CV Resources is partnering with a growing client in the family entertainment space to help them identify a Junior Controller to join their accounting operation. Our client is a multi-location ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$20.25 - $27.50/hr

This position exemplifies leadership by resolving complex technical issues, functioning as the escalation point for difficult incidents, mentoring junior help desk associates, upholding service ...

Addition Management

Junior Accountant

New York, NY · On-site

$70K - $85K/yr

Position: Junior Accountant Location: Midtown, NYC (In-Office) Salary: 70k - 85k+ Growing ... Help organize and prepare documentation for outside accountants and audits * Assist with ...

Fora Financial

Junior Paralegal

New York, NY · On-site

$44K - $60K/yr

Our primary focus is on helping protect the company against undue risk exposure. The Junior Paralegal will handle a variety of litigation and collections matters and support the department's overall ...

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Junior Helpdesk information

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How much do junior helpdesk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for junior helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Helpdesk, and why are they important?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are Junior Helpdesk roles?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are some common challenges faced by Junior Helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.
More about Junior Helpdesk jobs
What cities are hiring for Junior Helpdesk jobs? Cities with the most Junior Helpdesk job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Junior Helpdesk jobs? States with the most job openings for Junior Helpdesk jobs include:
What job categories do people searching Junior Helpdesk jobs look for? The top searched job categories for Junior Helpdesk jobs are:
Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 91% Full Time, 5% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

T2 MSP Technician

MSP Hire, Inc.

Cleveland, OH • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.

The Role:

Join our dynamic team as an T2 MSP Technician, where you'll be in charge of escalations from our junior helpdesk team members and provide advanced technical support to our valued MSP clients.

We're seeking a seasoned IT professional who not only sees the bigger picture but also exhibits a genuine commitment to service – someone who willingly goes above and beyond to ensure exceptional service delivery, whether it's resolving technical issues or aiding colleagues and clients alike.

We value career-driven individuals who are passionate about honing their skills and advancing within the industry, with the potential to grow into Subject Matter Experts (SMEs) in a particular skill or discipline. If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community.

Responsibilities:

  • Take escalation tickets from the T1 technicians
  • Handle Tier 2 tickets including but not limited to:
    • Network Issues / Outages
    • Backup and Disaster Recovery Review / Maintenance Restores / Deploying
    • Security Solution Review / Maintaining / Deploying
    • MFA
    • A/V
    • SAT
    • SIEM
    • Business Application Support / Securing Third Party Support
    • POS
    • PMS
    • Active Directory, Group Policy, DHCP, DNS edits
    • Hotel Applications (Key/lock, Guest Internet/Cable, etc,)
    • Financial and Accounting Applications
  • Advanced Firewall Troubleshooting – policies, traffic monitoring, configuration
  • Microsoft 365 and Entra (Azure) Administration – troubleshooting mail flow, mail rules, connectors, etc.
  • Client Onboarding
  • Client communications and interactions, remotely and in person
  • Detailed documentation of issues and resolutions

Qualifications:

  • 5 years of IT support experience
  • 3 years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs)
  • Knowledgeable in networking LAN/WAN concepts, structure, and equipment – understand VLANs, configuring switches
  • Advanced Firewall Troubleshooting experience

HR Information:

  • $60-$75k annually
  • Medical, Dental, Vision benefits
  • Life and Disability Insurance
  • 401K with up to 4% match
  • Paid Vacation and Personal Time Off.
  • Fuel Stipend for local travel
  • Professional Development Training Program
  • Full-time, in Office (8:30 AM to 5:30 PM, M-F)

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