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It Help Desk Intern Jobs (NOW HIRING)

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

Fox Motors

IT Help Desk

Grand Rapids, MI · On-site

The IT Help Deskrole is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers. * Prioritize and schedule ...

New

DOWNS AT ALBUQUERQUE, INC.

IT Help Desk

Albuquerque, NM · On-site

The IT Help Desk role is to support the stable operation of the information technology systems of The Downs Racetrack and Casino. This includes all duties that are applicable to a Tier I support and ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

Total Site Solutions

IT Help Desk Lead

Georgetown, TX · On-site

$70 - $110/hr

The IT Help Desk Lead plays a critical role in ensuring smooth, efficient, and reliable IT operations across the organization. This position combines hands‑on technical expertise with leadership ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

GFI Digital

Print IT Help Desk

Hazelwood, MO

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

$60 - $80/hr

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands‑on position responsible for supervising and coordinating the operation and maintenance of the ...

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It Help Desk Intern information

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How much do it help desk intern jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it help desk intern in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

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It Help Desk Intern jobs near you
Infographic showing various It Help Desk Intern job openings in the United States as of August 2026, with employment types broken down into 69% Full Time, and 31% Contract. Highlights an 100% In-person job distribution, with an average salary of $36,265 per year, or $17.4 per hour.

IT Help Desk Manager

Mondo

Glenside, PA • Remote

$35 - $44/hr

Contractor

Medical, Dental, Vision

Re-posted 28 days ago

Job description

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not eligible for visa sponsorship Job Description: The IT Help Desk Manager is a hands-on leadership role responsible for supervising the client's IT Support Services team while serving as a key technical escalation point and liaison between end users and subject matter experts. Job Summary •Troubleshoot, diagnose, document, and resolve IT service requests and incidents via phone, email, and face-to-face support, modeling exemplary customer service •Supervise and manage the daily activities and performance of a team of IT support analysts, including scheduling, mentoring, and professional development •Analyze ticketing data to identify trends, drive long-term problem resolution, and improve organizational efficiency •Develop and maintain Help Desk procedures, knowledge base articles, and documentation aligned with ITIL and industry best practices •Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking, and enterprise systems •Coordinate with hardware, software, and multimedia vendors to deliver effective solutions and problem resolutions •Oversee onboarding, scheduling, and coverage for student workers and junior technicians, ensuring consistent service quality •Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and software Minimum Requirements: •3-5 years of IT support experience, with 1-2 years in a lead or supervisory capacity including mentoring or managing staff •Proficiency with Google Workspace administration and support •Proficiency with Microsoft Intune for device management •Experience managing new user setup and onboarding processes •Demonstrated ability to manage a high-volume ticket environment (200-400 tickets per month) •Bachelor's degree in a related field Preferred Qualifications: •Experience working in a higher education environment •Strong collaboration and problem-solving skills in an internal business-facing support setting •Familiarity with ITIL frameworks and help desk best practices •Experience overseeing computer inventory, loaner programs, and AV or multimedia technologies