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Ivr Testing Jobs (NOW HIRING)

PNC Bank

Quality Engineer Lead

Ponca City, OK · On-site

$56K - $72K/yr

Bilingual QA Tester (Spanish/English) - IVR Testing Summary: Seeking a bilingual (Spanish/English) QA Tester to support IVR and call flow testing for contact center applications. The role focuses on ...

360 IT Professionals

MI · On-site

The ideal candidate should have over 5 years of experience in IVR and telecommunications testing, excellent communication skills, and familiarity with SDLC/STLC processes. The firm values employee ...

Brillio

IVR QA Automation Engineer- R01568701

Manhattan, NY · On-site

$120 - $160/hr

The ideal candidate has strong experience testing IVR applications, creating automated test suites using Cyara, and developing custom automation frameworks using Node.js. This role will work closely ...

New

360 IT Professionals

MI · On-site

The ideal candidate should have over 5 years of experience in IVR and telecommunications testing, excellent communication skills, and familiarity with SDLC/STLC processes. The firm values employee ...

US IT Solutions Inc

IVR Test Lead

Lansing, MI

$48.25 - $65.75/hr

The IVR Test Lead will lead a team of 2 - 3 people in utilizing Testing Center of Excellence (TCoE) processes, frameworks, templates & tools to perform all tasks within the Software Testing Life ...

TestingXperts

Openings on IVR Developer

Middletown, NJ · On-site

$49.75 - $64/hr

My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology ... IVR Developer Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months Interview: Phone ...

Compunnel

IVR Tech Lead

Cleveland, OH · On-site

Establish and enforce engineering standards for code quality, testing, and deployment practices ... Experience with IVR, Voice Bots, or contact center technologies. * Strong knowledge of prompt ...

Headway Tek Inc

QA Lead with Cyara and IVR

Dallas, TX · On-site

The ideal candidate has strong experience testing IVR applications, creating automated test suites using Cyara, and developing custom automation frameworks using Node.js. This role will work closely ...

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IVR Testing information

What is ivr testing?

An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.

What does someone in ivr testing do?

As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.

What are the key skills and qualifications needed for ivr testing?

To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.

What is an IVR tester?

An IVR tester is a professional who evaluates Interactive Voice Response (IVR) systems to ensure they function correctly, providing accurate prompts and responses. They typically use testing tools and scripts to identify issues, verify call flows, and improve user experience in telephony environments.

What is the job description of an IVR testing?

An IVR testing specialist is responsible for verifying the functionality, usability, and accuracy of interactive voice response systems. This involves creating test cases, executing tests, identifying issues, and ensuring the system responds correctly to user inputs, often using testing tools and scripts. Attention to detail and knowledge of telephony systems are essential for this role.
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IVR Testing jobs near you
Infographic showing various Ivr Testing job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 3% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IVR QA Analyst

360 IT Professionals

Michigan Center, MI

Full-time

Re-posted 12 days ago

Job description

Company Description

We are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delivery. We are leaders in providing additional custom IT Services with a proficient approach towards development of emerging mobile-based applications and web based application development. We are emerging as one of the largest private talent sourcing and management firms in the US.

Our client, one of the leading ICT for development - ICT4D - organization, providing low cost solutions using ICT to tackle poverty and to overcome disadvantage, working closely with local communities seeks an accomplished .Net Architect.

Job Description

Role: IVR QA Analyst
Location: Dimondale, MI
Duration: 8 months (with a high possibility of extension)
Interview Type:-Skype/Webcam


Job Requirements / Desired Skills:

  • 5 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact centre testing.
  • Experience leading projects to completion.
  • Candidate MUST possess excellent communication skills and be a self-starter.
  • Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing
  • Proficiency in ID''ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects
  • Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA''s
  • Must have previous IVR and interface testing experience, including skills based routing testing.
  • Bachelor's Degree in IT, or Business
  • Excel and Rational Experience
  • QA Certification Highly desired
  • Excellent written and verbal communication skills.
Qualifications

IVR QA Analysis

Additional Information

I would love to talk to you if you think this position suits your interest.

If you are looking for rewarding employment and a company that puts its employees first, we would like to work with you. We also offer group health insurance.

NOTE: "Candidates that are offered a position are required to pass pre-employment drug and background screening"

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